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birdeye.com

Connect Claude & ChatGPT to Birdeye

Ask your AI for this week's low-star reviews, what your average rating is, or to reply to a review in Birdeye. It can list, tag and reply to reviews, answer public questions, create and update contacts, check customers in for a review request, and read surveys, listings and locations. You stay on top of your reputation from one chat.

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Try asking

  • “Show this week's 1 and 2 star reviews.”

    The AI lists reviews for the business filtered by rating and date, with source and text.

  • “Reply to that review, thank her and apologize for the wait.”

    It posts your reply on the review. A public reply shows on the review site, or it can send a private one.

  • “What is our average rating and how are reviews spread across stars?”

    It reads the review summary and the number of reviews at each star rating.

What your AI can do

Reviews and replies

List and filter reviews, reply publicly or privately, tag reviews, and read summaries and star counts.

Contacts and review requests

Create, update and look up contacts, see their activity, check customers in and get review request links.

Surveys, questions and locations

Read surveys and responses, answer public questions, and look up listings and child locations.

  • “Which customer questions have we not answered?”

    It lists the public questions for the business that have no answer yet.

  • “Check in Maria Jensen, [email protected], after today's visit.”

    It adds her as a customer, which sends her a review request by email or SMS.

  • “Tag all 1-star reviews from May with follow-up.”

    It adds the tag to every review that matches the rating and date filters.

173 tools for Birdeye

These tools are switched on when you connect. You can switch any of them off, or require your approval before it runs.

  • add_aggregation_urlChanges dataUpdate an existing company identified by company id. API summary: Add aggregation URL.
  • add_new_competitor_aggregation_urlChanges dataUpdate an existing competitor identified by business number. API summary: Add new Competitor Aggregation URL.
  • add_products_on_a_locationChanges dataCreate a new product. API summary: Add Products On a Location.
  • answer_questionChanges dataPost an `answer` to public question `question_id` for business `business_id`. The answer is visible publicly.
  • archive_propertyVisible to othersDeactivate a property (business number). Has effects visible outside this system. API summary: Deactivate Listing.
  • check_in_customerChanges dataCheck in a customer at business `bid` with name, email and/or phone. Adds the customer and triggers a review request to them by email or SMS.
  • create_addressChanges dataCreate a new address. Required: business id. API summary: Reviews & Rating By Location Report.
  • create_address_average_response_time_by_locationChanges dataCreate a new address. API summary: Average Response Time By Location.
  • create_address_insights_category_report_by_location_reportChanges dataCreate a new address. Required: business id. API summary: Insights Category Report by location report.
  • create_cardChanges dataCreate a new card. Required: title. API summary: Create Custom card.
  • create_categoryChanges dataCreate a new category. Required: business numbers, start date, end date or user email. API summary: Get Insight Sentiment Category.
  • create_companyChanges dataCreate a new company. Required: rid, email id, business name, zip or phone. Search companies first to avoid duplicates. API summary: Create a business.
  • create_createChanges dataCreate a new create. Required: field name or type.
  • create_customer_customer_checkin_postChanges dataCreate a new customer. Search customers first to avoid duplicates. API summary: Customer Checkin.
  • create_customer_customer_or_lead_listChanges dataCreate a new customer. Required: start date utc, end date utc, business id, page or size. Search customers first to avoid duplicates. API summary: Customer or Lead list.
  • create_customer_subscribe_unsubscribe_customerDeletesCreate a new customer. Required: permission or account number. Search customers first to avoid duplicates. Destructive action; may require approval. API summary: Subscribe/Unsubscribe Customer.
  • create_default_review_sourceChanges dataCreate a new default review source. Required: business id or customer id. API summary: Set Defaullt Review Sources.
  • create_elstChanges dataCreate a new elst. Required: business id. API summary: NPS Over time Report.
  • create_elst_n_ps_by_location_reportChanges dataCreate a new elst. Required: business id. API summary: NPS By Location Report.
  • create_fixChanges dataCreate a new fix. Required: b id. API summary: Fix Listing.
  • create_forgotpasswordDeletesCreate a new forgotpassword. Required: email. Destructive action; may require approval. API summary: Forgot Password.
  • create_google_merchantChanges dataCreate a new google merchant. Required: merchant id. API summary: Onboard Google Merchant Account.
  • create_impressionChanges dataCreate a new impression. Required: business numbers, start date or end date. API summary: Get Birdeye Impressions.
  • create_keywordChanges dataCreate a new keyword. Required: selected month. API summary: Get Google Keywords Count.
  • create_listingChanges dataCreate a new property for a property. API summary: Create Listing.
  • create_location_infoChanges dataCreate a new location info. Required: business numbers, start date, end date or user email. API summary: Get Insight Experience Location Info.
  • create_location_mappingChanges dataCreate a new location mapping. Required: business id, category name or service id. API summary: Update Location Mapping.
  • create_mediumChanges dataCreate a new medium. Required: media. API summary: Add Media.
  • create_menu_detailChanges dataCreate a new menu detail. API summary: Retrieve Menu Details.
  • create_metricChanges dataCreate a new metric. API summary: Retrieve Competitor Review metrics.
  • create_new_child_business_in_competitor_enterpriseChanges dataUpdate an existing competitor identified by business id. API summary: Create New Child Business in Competitor Enterprise.
  • create_over_timeChanges dataCreate a new over time. Required: business numbers, start date or end date. API summary: Get Insight Experience Over Time.
  • create_overviewChanges dataCreate a new overview. API summary: Review Response Rate By Location Overview.
  • create_productChanges dataCreate a new product. Required: title, image link, google product category id, price or status. API summary: Create Product Listing.
  • create_propertyChanges dataCreate a new property. Required: business id or view mode. API summary: Listings Insights.
  • create_publicChanges dataCreate a new public. API summary: Archived Get Reviews.
  • create_questionChanges dataCreate a new create. Required: business id, question or answer. API summary: Create Question.
  • create_rankChanges dataCreate a new rank. Required: business numbers, start date, end date or user email. API summary: Get Insight Experience Location Info Rank.
  • create_rankingChanges dataCreate a new ranking. Required: business id. API summary: Competitive Ranking Report.
  • create_rate_over_timeChanges dataCreate a new rate over time. API summary: Review Response Rate Over Time.
  • create_reportChanges dataCreate a new report. Required: start date or end date. API summary: Social Open URL Performance Report.
  • create_report_propertyChanges dataCreate a new property for a report. Required: business id. API summary: Listings Insights Datapoints.
  • create_reviewChanges dataCreate a new review. API summary: Retrieve Competitor Reviews.
  • create_reviewsiteChanges dataCreate a new reviewsite. Required: business id. API summary: Review By Source Report.
  • create_score_benchmarkChanges dataCreate a new score benchmark. Required: business numbers, start date or end date. API summary: Get Insight Experience Score Benchmark.
  • create_serviceChanges dataCreate a new create. Required: business id or name. API summary: Create Service.
  • create_social_scheduleChanges dataCreate a new schedule for a social. Required: text or social site. API summary: Schedule Social Post.
  • create_sourceChanges dataCreate a new source. Required: business numbers, start date or end date. API summary: Get Insight Reputation Source.
  • create_subscriptionChanges dataCreate a new subscription. Required: business id. API summary: Create subscription.
  • create_tagChanges dataCreate a new tag. Required: business id. API summary: Create tags.
  • create_ticketChanges dataCreate a new ticket. Required: assigned to or ticket type. API summary: Create ticket.
  • create_ticket_taskChanges dataCreate a new task for a ticket. Required: comment, ticket id or user email. API summary: Add Ticket Comments.
  • create_timeChanges dataCreate a new time. Required: business id. API summary: Review and rating over time Report.
  • create_time_average_response_time_over_timeChanges dataCreate a new time. API summary: Average Response Time Over Time.
  • create_updateChanges dataCreate a new update. Required: business id. API summary: Update Survey Settings.
  • create_usageChanges dataCreate a new usage. Required: business id, report type, sindex or count. API summary: Usage report.
  • create_userChanges dataCreate a new user. Required: user email id or user role. API summary: Create User.
  • create_visitorChanges dataCreate a new visitor. Required: business id. API summary: Visitor report.
  • create_webhook_subscriptionDeletesCreate a new subscription. Required: business number, api key or events. Destructive action; may require approval. API summary: Create webhook subscription.
  • delete_answerDeletesPermanently delete a delete. Destructive action; may require approval. API summary: Delete Answer.
  • delete_cardDeletesPermanently delete a card by card id. Destructive action; may require approval. API summary: Delete Custom card.
  • delete_companyDeletesPermanently delete a company by company id. Destructive action; may require approval. API summary: Delete Business.
  • delete_company_aggregationDeletesPermanently delete a aggregation by aggregation id. Destructive action; may require approval. API summary: Delete aggregation URL.
  • delete_contactDeletesPermanently delete a contact by `id` from business `business_id`. This cannot be undone.
  • delete_deleteDeletesPermanently delete a delete by field id. Destructive action; may require approval.
  • delete_deletesMoves moneyPermanently delete a delete by business number. Financial or irreversible action; may require approval. API summary: Delete Media.
  • delete_idDeletesPermanently delete a id by customer id. Destructive action; may require approval. API summary: Customer Delete.
  • delete_productsDeletesPermanently delete a product. Destructive action; may require approval. API summary: Delete Product Listings.
  • delete_public_social_postDeletesPermanently delete a delete by account number. Destructive action; may require approval. API summary: Delete public social Post.
  • delete_questionDeletesPermanently delete a delete. Destructive action; may require approval. API summary: Delete Question.
  • delete_questions_allMoves moneyPermanently delete a question. Financial or irreversible action; may require approval. API summary: Delete All Questions and Answers.
  • delete_removesMoves moneyPermanently delete a remove. Financial or irreversible action; may require approval. API summary: Delete a user.
  • delete_reviewsDeletesPermanently delete a review. Destructive action; may require approval. API summary: Remove tags from filtered reviews.
  • delete_servicesDeletesPermanently delete a delete. Destructive action; may require approval. API summary: Delete Services.
  • delete_tagDeletesPermanently delete a tag by tagname. Destructive action; may require approval.
  • export_messagesChanges dataExport messages. API summary: List Conversations.
  • get_all_aggregation_sourceGet one company by company id. API summary: Get all aggregation source.
  • get_all_servicesChanges dataCreate a new service. Required: business id, start index, page size, sort by or sort order. API summary: Get All Services.
  • get_all_ticket_dataChanges dataCreate a new company. Required: op, s index, count, sort by, sort order or total count. Search companies first to avoid duplicates. API summary: Get All Ticket Data.
  • get_businessGet one Birdeye business (location) by `company_id` (the business ID), with its name, address and profile details.
  • get_company_statusChanges dataGet the current status of a company by business id. API summary: Update the status.
  • get_competitor_child_businessList children for a company. Optional filters: is competitor. API summary: Get Competitor Child Business.
  • get_competitor_reviewsChanges dataUpdate an existing business id identified by competitor enterprise business id. API summary: Get Competitor Reviews.
  • get_contactChanges dataGet one contact for a business by `business_id` plus the contact `id`, `email` or `phone`.
  • get_contact_activityGet the activity history for a contact by `customer_id` and `business_id`, optionally for a date range.
  • get_contact_all_qnaChanges dataGet one contact. API summary: Get All QnA.
  • get_custom_field_list_location_biz_numberChanges dataGet one custom field by location biz number. API summary: POST.
  • get_employeeGet one employee by business id. API summary: Get details of Employees.
  • get_insight_reputation_location_infoChanges dataCreate a new location info. Required: business numbers, start date, end date or user email. API summary: Get Insight Reputation Location Info.
  • get_insight_reputation_location_info_rankChanges dataCreate a new rank. Required: business numbers, start date, end date or user email. API summary: Get Insight Reputation Location Info Rank.
  • get_insight_reputation_over_timeChanges dataCreate a new over time. Required: business numbers, start date or end date. API summary: Get Insight Reputation Over Time.
  • get_insight_reputation_score_benchmarkChanges dataCreate a new score benchmark. Required: business numbers, start date or end date. API summary: Get Insight Reputation Score Benchmark.
  • get_insight_sentiment_location_infoChanges dataCreate a new location info. Required: business numbers, start date, end date or user email. API summary: Get Insight Sentiment Location Info.
  • get_insight_sentiment_location_info_rankChanges dataCreate a new rank. Required: business numbers, start date, end date or user email. API summary: Get Insight Sentiment Location Info Rank.
  • get_insight_sentiment_over_timeChanges dataCreate a new over time. Required: business numbers, start date or end date. API summary: Get Insight Sentiment Over Time.
  • get_insight_sentiment_score_benchmarkChanges dataCreate a new score benchmark. Required: business numbers, start date or end date. API summary: Get Insight Sentiment Score Benchmark.
  • get_listingGet the business listing details (name, address, hours, categories) for business `business_number`.
  • get_productGet one product by product identifier. API summary: Get Product Listing.
  • get_product_listChanges dataGet one product. API summary: Get List Product Listing.
  • get_review_counts_by_ratingChanges dataGet how many reviews a business has at each star rating, by `business_id`, optionally for a date range or review source.
  • get_review_request_linkChanges dataGet a review request link for customer `customer_id` at business `business_id`, which you can share with them yourself.
  • get_review_summaryGet a review summary for a business by `business_id`: review count and average rating.
  • get_surveyGet one survey by `survey_id` and `business_id`, with its questions.
  • get_survey_usage_by_locationChanges dataCreate a new address. Required: business number. API summary: Get Survey Usage by Location.
  • get_track_statusGet the current status of a track by tracking id. API summary: Track Social Post.
  • get_track_status_track_social_media_uploadGet the current status of a track by batch id. API summary: Track Social Media Upload.
  • get_unsubscribeGet one unsubscribe by subscription id. API summary: Unsubscribe subscription.
  • list_addressesList addresses. Optional filters: business number. API summary: Get Location Status Report.
  • list_child_locationsList the child locations under a parent (enterprise) business, by parent business ID `pid`.
  • list_company_childrenList children for a company. Optional filters: is competitor. API summary: Get Competitor Business.
  • list_company_competitorsList competitors for a company. API summary: Get Business Competitors.
  • list_company_hierarchiesList hierarchies for a company. API summary: Get hierarchy for an enterprise.
  • list_company_timezonesList timezones for a company. API summary: Get Timezone List.
  • list_contactsChanges dataList contacts (customers) for a business by `business_id`, paged with `page`, `size` and `sortby`, optionally within a date range.
  • list_contacts_2List contacts. API summary: List subscriptions.
  • list_customcardsList customcards. API summary: Get Custom card details.
  • list_getsList gets. API summary: Get Media.
  • list_hotel_attributesList hotel attributes. API summary: Get Hotel Attributes.
  • list_location_mappingsList location mappings. Optional filters: business id. API summary: Get Location Mapping.
  • list_property_apple_action_linksList apple action links for a property. API summary: Get Apple Action Links.
  • list_property_apple_location_attributes_listsList apple location attributes lists for a property. API summary: Get Apple Attributes.
  • list_property_categoriesList categories for a property. Optional filters: source name or country code. API summary: Get Category List.
  • list_property_gmb_attributes_listsList gmb attributes lists for a property. Optional filters: category id or country code. API summary: Get GMB Attributes.
  • list_property_more_hours_typesList more hours types for a property. Optional filters: channel. API summary: Get More Hours Type.
  • list_questions_and_answersChanges dataList the public questions and answers (Q&A) for a business by `business_id`.
  • list_review_tagsList the review tags defined for a business by `business_id`.
  • list_reviewsChanges dataList reviews for a business by `business_id`, paged with `sindex` (start index) and `count`. Filter by `ratings`, `sources`, `statuses`, `from_date`/`to_date` or `search_str`.
  • list_reviewsites_aliasesList reviewsites aliases. Optional filters: business id. API summary: Get all aggregation source.
  • list_smbsList smbs. Optional filters: bid. API summary: Get Dashboard data.
  • list_subscriptionsList subscriptions. API summary: Get events.
  • list_survey_responsesChanges dataList the responses to a survey by `survey_id` for business `business_number`, optionally within a date range.
  • list_surveysList the surveys for a business by `business_id`, optionally filtered by `search_str`.
  • list_unanswered_questionsChanges dataList the public questions for a business by `business_id` that have no answer yet.
  • remove_particular_tags_from_all_reviewsDeletesPermanently delete a review. Destructive action; may require approval. API summary: Remove particular tags from all reviews.
  • remove_products_on_a_locationDeletesPermanently delete a product. Destructive action; may require approval. API summary: Remove Products On a Location.
  • reply_to_reviewChanges dataPost a reply (`response`) to a review by `review_id` for business `business_number`. A public reply is shown on the review site; set `is_private_response` for a private reply.
  • retrieve_contactChanges dataGet one contact. API summary: Retrieve Contact.
  • save_contactChanges dataCreate or update a contact for `business_id` with name, email, phone, tags, opt-ins and custom fields. Pass `id` to update an existing contact.
  • search_account_setupsSearch account setups. Use this to find existing account setups before creating a new account setup. API summary: Get Search AI Configuration.
  • search_available_runsSearch available runs. Use this to find existing available runs before creating a new available run. API summary: Get Search AI Available Runs.
  • search_companiesChanges dataSearch companies. Use this to find existing companies before creating a new company. API summary: Search Business.
  • search_customersSearch customers by email. Use this to find existing customers before creating a new customer. API summary: Get details of a user.
  • send_analyticVisible to othersEmail a analytic. Has effects visible outside this system. API summary: Get Review conversion report.
  • submit_surveyVisible to othersSubmit a survey (survey id). Has effects visible outside this system. API summary: Post a survey response.
  • tag_reviewsChanges dataAdd a `tag` to reviews of business `bid`, either specific `review_ids` or all reviews matching filters such as ratings, sources or dates.
  • update_associatesVisible to othersUpdate an existing associate. Has effects visible outside this system.
  • update_businessintegrationmappingsVisible to othersUpdate an existing businessintegrationmapping. Has effects visible outside this system. API summary: Add locations.
  • update_cardChanges dataUpdate an existing card identified by card id. API summary: Update Custom card.
  • update_categoryChanges dataUpdate an existing category identified by business number. API summary: Get Score.
  • update_communication_preferencesDeletesCreate a new customer. Required: account number. Search customers first to avoid duplicates. Destructive action; may require approval. API summary: Update Communication Preferences.
  • update_companyChanges dataUpdate an existing company identified by company id. API summary: Update Business.
  • update_competitorChanges dataUpdate an existing competitor identified by business number. API summary: Create New Competitor Enterprise.
  • update_contact_feedChanges dataUpdate an existing contact identified by business id. API summary: Get opt-out contact data.
  • update_contact_usChanges dataUpdate an existing contact us identified by business id. API summary: Contact Us Request.
  • update_contacts_customer_saveChanges dataUpdate an existing contact. API summary: Upsert Contact.
  • update_contacts_feedChanges dataUpdate an existing contact. API summary: Retrieve Opted-Out Contacts.
  • update_createChanges dataUpdate an existing create identified by business id. API summary: Create Survey.
  • update_editChanges dataUpdate an existing edit identified by account number. API summary: Edit Scheduled Social Post.
  • update_edit_edit_published_social_postChanges dataUpdate an existing edit identified by account number. API summary: Edit Published social Post.
  • update_employeeChanges dataUpdate an existing employee identified by business id. API summary: Review Count & Rating By Employee.
  • update_keywordChanges dataUpdate an existing keyword identified by business number. API summary: Get Keyword Statistics.
  • update_mediumChanges dataUpdate an existing medium identified by media id. API summary: Update Media.
  • update_productChanges dataUpdate an existing product identified by product id. API summary: Update Product Listing.
  • update_propertiesVisible to othersUpdate an existing property identified by business number. Has effects visible outside this system. API summary: Update Listing.
  • update_public_profile_of_businessesChanges dataCreate a new company. Required: business id. Search companies first to avoid duplicates. API summary: Update public profile of Businesses.
  • update_serviceChanges dataCreate a new update. Required: business id, service id or name. API summary: Update Service.
  • update_themeChanges dataUpdate an existing theme identified by business number. API summary: Get Theme Statistics.
  • update_ticketsVisible to othersUpdate an existing ticket identified by business number. Has effects visible outside this system. API summary: Update ticket.
  • update_updateChanges dataUpdate an existing update identified by field id.
  • update_update_mappingChanges dataUpdate an existing update mapping identified by business id. API summary: Update Hierarchy.
  • update_updatesVisible to othersUpdate an existing update. Has effects visible outside this system. API summary: Update Question.
  • update_usersVisible to othersUpdate an existing user. Has effects visible outside this system. API summary: Update User.
  • upload_mediumChanges dataUpload a medium. API summary: Upload Social Media.

Set up in three steps

  1. 1

    Pick the app

    Create a free HeyMyApps account and choose Birdeye from the app list.

  2. 2

    Paste your key

    Paste your Birdeye API key from the Birdeye dashboard. If your account does not show one, ask Birdeye support. Keep your business ID (business number) at hand, because Birdeye uses it to pick the location.

  3. 3

    Add the link to your AI

    You get a personal MCP link. Add it to Claude, ChatGPT or Cursor:

    1. Click your name, then Settings › Connectors › Add custom connector.
    2. Paste your link as the Remote MCP server URL.
    3. Switch it on from the + menu in a chat.

Questions

What can the AI do in Birdeye?

The AI can read reviews, review summaries, contacts and their activity, surveys and responses, public questions, listings and locations. It can reply to and tag reviews, answer questions, create, update and delete contacts, check customers in and get review request links.

Does the AI see my Birdeye API key?

No. Your Birdeye API key is encrypted at rest and never shown to the AI. After you save it, it is not shown again, not even to you. The AI only sees the results of the tools it calls.

Can I control what the AI is allowed to do?

Yes. You choose which tools are switched on, so you can start read-only. Review replies and answers can be public, checking a customer in sends them a review request, and deleting a contact is permanent. These can require your approval before they run. Every tool call is logged.

Does it work with ChatGPT?

Yes. In ChatGPT go to Settings › Apps & Connectors › Advanced and turn on Developer mode, then add your HeyMyApps link. Developer mode needs a paid ChatGPT plan: Plus, Pro, Business or Enterprise. The same link also works in Claude (Settings › Connectors › Add custom connector), Cursor and other MCP clients.

What does it cost?

HeyMyApps has a free plan with no credit card required. Paid plans bill per completed task. You also need your own Birdeye account.

Does it work with several locations?

Yes. The tools take a business ID, so the AI works on one location per call. For a parent (enterprise) business it can list the child locations to find the right ID.

Let your AI work in Birdeye today.

Start free. Your key stays encrypted, and you decide what the AI may do.

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HeyMyApps is not affiliated with Birdeye. Product names are trademarks of their owners.