Integration · Customer support
Connect Claude & ChatGPT to Gainsight Customer Communities
Ask your AI which community questions are still unanswered, what customers are saying about a feature, or to reply to a question in Gainsight Customer Communities. It can search all community content, read questions, conversations, ideas, articles, product updates and events, post questions and replies as a community user, mark best answers and set idea statuses. Community moderation takes less clicking.
Connect Gainsight Customer Communities free
Free plan, no credit card. Takes about a minute.
Try asking
“What have people posted about single sign-on in the community?”
The AI searches all community content for the term and lists matching questions, conversations, ideas and articles.
“Show the newest questions in the Billing category.”
It lists the categories to find Billing, then lists topics in that category with the newest first.
“Reply to question 8812 with the steps to reset a password, as our support user.”
It posts the reply as the community user you name. The reply is public.
What your AI can do
Search and topics
Search all community content, list topics and categories, and read questions, conversations and their replies.
Posting and moderation
Ask questions, start conversations, reply as a community user and mark best answers.
Ideas and content
Read and submit ideas, set idea statuses, and read articles, product updates, events and product areas.
“Mark reply 4410 as the best answer.”
It marks that reply as the accepted answer to its question.
“Which ideas have the most votes, and what status are they in?”
It lists ideas and reads their votes and status.
“Set the idea about CSV export to Planned.”
It lists the idea statuses and sets the idea to Planned, acting as the moderator you name.
301 tools for Gainsight Customer Communities
These tools are switched on when you connect. You can switch any of them off, or require your approval before it runs.
add_a_poll_to_a_product_updateChanges dataCreate a new product. Required: moderator id, title or options. Search products first to avoid duplicates. API summary: Add a poll to a product update.add_moderator_tags_to_a_conversationChanges dataCreate a new add. Required: moderator id or tags. API summary: Add moderator tags to a conversation.add_moderator_tags_to_a_product_updateChanges dataCreate a new add. Required: moderator id or tags. API summary: Add moderator tags to a product update.add_moderator_tags_to_a_questionChanges dataCreate a new add. Required: moderator id or tags. API summary: Add moderator tags to a question.add_moderator_tags_to_an_articleChanges dataCreate a new add. Required: moderator id or tags. API summary: Add moderator tags to an article.add_moderator_tags_to_an_ideaChanges dataCreate a new add. Required: moderator id or tags. API summary: Add moderator tags to an idea.add_public_tags_to_a_conversationChanges dataCreate a new add. Required: author id or tags. API summary: Add public tags to a conversation.add_public_tags_to_a_product_updateChanges dataCreate a new add. Required: author id or tags. API summary: Add public tags to a product update.add_public_tags_to_a_questionChanges dataCreate a new add. Required: author id or tags. API summary: Add public tags to a question.add_public_tags_to_an_ideaChanges dataCreate a new add. Required: author id or tags. API summary: Add public tags to an idea.approve_messageVisible to othersApprove a message (conversation id). Has effects visible outside this system. API summary: Approve a conversation.approve_product_approve_ideaVisible to othersApprove a product (idea id). Has effects visible outside this system. API summary: Approve an idea.approve_product_approve_question_replyVisible to othersApprove a product (reply id). Has effects visible outside this system. API summary: Approve a reply.approve_questionVisible to othersApprove a question (question id). Has effects visible outside this system.ask_questionChanges dataPost a new question in a category as the community user `author_id`, with title and content. It is published to the community.assign_a_moderator_to_an_idea_or_ideasChanges dataAssign a product. API summary: Assign a moderator to an idea or ideas.assign_a_moderator_to_productupdate_or_productupdatesChanges dataAssign a product. API summary: Assign a moderator to productUpdate or productUpdates.attach_message_moderatorChanges dataAssign a message. API summary: Assign a moderator to conversation or conversations.attach_productChanges dataAssign a product. API summary: Assign ProductAreas to Ideas.attach_product_moderatorChanges dataAssign a product. API summary: Assign a moderator to article or articles.attach_product_statusChanges dataAssign a product (idea id). API summary: Assign an idea status to an idea.attach_question_moderatorChanges dataAssign a question. API summary: Assign a moderator to question or questions.cancel_event_sign_upDeletesCancel a event (event id). Destructive action; may require approval. API summary: Cancel sign up to an event.create_a_productupdateChanges dataCreate a new product. Required: author id, title or content. Search products first to avoid duplicates. API summary: Create a productUpdate.create_addChanges dataCreate a new add. Required: author id or tags. API summary: Add public tags to an article.create_an_eventChanges dataCreate a new product. Required: moderator id, title, content, starts at, ends at or timezone. Search products first to avoid duplicates. API summary: Create an event.create_an_event_as_draftChanges dataCreate a new product. Required: moderator id, title or content. Search products first to avoid duplicates. API summary: Create an event as draft.create_event_change_featured_topicChanges dataCreate a new change featured topic for a event. Required: moderator id or featured topics. API summary: Update the featured topics lists.create_event_change_typeChanges dataCreate a new change type for a event. Required: moderator id or event type name. API summary: Change the eventType for a event.create_event_change_visibilityChanges dataCreate a new change visibility for a event. Required: moderator id. API summary: Changes visibility for an event, when provided with a user group id, it is only visible in the user group, else it is publicly visible.create_event_messageVisible to othersCreate a new message for a event. Required: moderator id or message. Has effects visible outside this system. API summary: Change the confirmation message that gets displayed after a user signs up for the event.create_event_rescheduleChanges dataCreate a new reschedule for a event. Required: moderator id, starts at, ends at or timezone. API summary: Reschedule an event.create_event_signupChanges dataCreate a new signup for a event. Required: author id. API summary: Sign up to an event.create_event_toggle_trashedChanges dataCreate a new toggle trashed for a event. Required: moderator id or trashed. API summary: Trash an event.create_idea_status_change_typeChanges dataCreate a new change type for a idea status. Required: moderator id or type. API summary: Change an Idea Status type.create_message_convertChanges dataCreate a new convert for a message. Required: moderator id. API summary: Convert a conversation to a question.create_message_convert_to_ideaChanges dataCreate a new convert to idea for a message. Required: moderator id. API summary: Convert a conversation to an idea.create_message_likeChanges dataCreate a new like for a message. Required: liked by. API summary: Like a conversation.create_message_moveChanges dataCreate a new move for a message. Required: moderator id or category id. API summary: Move a conversation to a different category.create_message_move_conversation_to_topicChanges dataCreate a new message for a message. Required: moderator id, topic id or topic type. API summary: Convert a conversation to a reply.create_message_productChanges dataCreate a new product for a message. Required: moderator id. Search products first to avoid duplicates. API summary: Convert a conversation to an article.create_message_reportChanges dataCreate a new report for a message. Required: reported by or reason. API summary: Report a conversation.create_message_resolveChanges dataCreate a new resolve for a message. Required: resolved by. API summary: Resolve reported conversation.create_message_toggle_conversation_closedChanges dataCreate a new message for a message. Required: moderator id or closed. API summary: Open/Close a conversation.create_message_toggle_conversation_sticky_stateChanges dataCreate a new message for a message. Required: moderator id or sticky. API summary: Toggle the sticky state of a conversation.create_message_toggle_conversation_trashedChanges dataCreate a new message for a message. Required: moderator id or trashed. API summary: Trash or restore a conversation.create_message_unlikeChanges dataCreate a new unlike for a message. Required: unliked by. API summary: Unlike a conversation.create_message_vote_pollChanges dataCreate a new vote poll for a message. Required: author id or selected option. API summary: Add a vote to a poll contained in a given conversation.create_productChanges dataCreate a new product. Required: author id, title, content or category id. Search products first to avoid duplicates. API summary: Create an article.create_product_add_article_poll_voteChanges dataCreate a new product for a product. Required: author id or selected option. Search products first to avoid duplicates. API summary: Add a vote to a poll attached to the given article.create_product_add_product_update_poll_voteChanges dataCreate a new product for a product. Required: author id or selected option. Search products first to avoid duplicates. API summary: Add a vote to a poll attached to the given productUpdate.create_product_change_article_authorChanges dataCreate a new product for a product. Required: moderator id or author id. Search products first to avoid duplicates. API summary: Change the author of an article.create_product_change_product_update_authorChanges dataCreate a new product for a product. Required: moderator id or author id. Search products first to avoid duplicates. API summary: Change the author of a product update.create_product_convert_to_product_updateChanges dataCreate a new convert to product update for a product. Required: moderator id. API summary: Convert an article to a product update.create_product_convert_to_questionChanges dataCreate a new convert to question for a product. Required: moderator id or category id. API summary: Convert an Idea to a Question.create_product_likeChanges dataCreate a new like for a product. Required: liked by. API summary: Like an article.create_product_like_like_article_replyChanges dataCreate a new like for a product. Required: liked by. API summary: Like a reply.create_product_like_like_idea_replyChanges dataCreate a new like for a product. Required: liked by. API summary: like a reply.create_product_like_like_product_updateChanges dataCreate a new like for a product. Required: liked by. API summary: Like a productUpdate.create_product_like_like_product_update_replyChanges dataCreate a new like for a product. Required: liked by. API summary: Like a reply.create_product_like_like_question_replyChanges dataCreate a new like for a product. Required: liked by. API summary: Like a reply.create_product_like_like_replyChanges dataCreate a new like for a product. Required: liked by. API summary: Like a reply.create_product_messageChanges dataCreate a new message for a product. Required: moderator id. API summary: Convert an article to a conversation.create_product_message_convert_idea_to_conversationChanges dataCreate a new message for a product. Required: moderator id or category id. API summary: Convert an Idea to a Conversation.create_product_moveChanges dataCreate a new move for a product. Required: moderator id or category id. API summary: Move an article to a different category.create_product_move_idea_replyChanges dataCreate a new product for a product. Required: moderator id, topic id or topic type. Search products first to avoid duplicates. API summary: Move reply to another topic.create_product_move_product_update_replyChanges dataCreate a new product for a product. Required: moderator id or topic id. Search products first to avoid duplicates. API summary: Move an existing reply to an existing topic.create_product_move_question_replyChanges dataCreate a new product for a product. Required: moderator id, topic id or topic type. Search products first to avoid duplicates. API summary: Move an existing reply to an existing topic.create_product_pinChanges dataCreate a new pin for a product. API summary: Pin a reply.create_product_pin_pin_idea_replyChanges dataCreate a new pin for a product. API summary: Pin a reply.create_product_pollChanges dataCreate a new product. Required: moderator id, title or options. Search products first to avoid duplicates. API summary: Add a poll to an article.create_product_promote_article_replyChanges dataCreate a new product for a product. Required: moderator id or category id. Search products first to avoid duplicates. API summary: Promote an existing reply to a new conversation.create_product_promote_idea_replyChanges dataCreate a new product for a product. Required: moderator id or category id. Search products first to avoid duplicates. API summary: Promote an existing reply to a new conversation.create_product_promote_product_update_replyChanges dataCreate a new product for a product. Required: moderator id or category id. Search products first to avoid duplicates. API summary: Promote an existing reply to a new conversation.create_product_promote_question_replyChanges dataCreate a new product for a product. Required: moderator id or category id. Search products first to avoid duplicates. API summary: Promote an existing reply to a new conversation.create_product_promote_replyChanges dataCreate a new product for a product. Required: moderator id or category id. Search products first to avoid duplicates. API summary: Promote an existing reply to a new conversation.create_product_rename_product_areaChanges dataCreate a new product. Required: moderator id, id or name. Search products first to avoid duplicates. API summary: Rename ProductArea.create_product_rename_public_tagChanges dataCreate a new product. Required: moderator id, id or name. Search products first to avoid duplicates. API summary: Rename public tag.create_product_reply_articleChanges dataCreate a new product for a product. Required: author id or content. Search products first to avoid duplicates. API summary: Reply to an article.create_product_reply_product_updateChanges dataCreate a new product for a product. Required: author id or content. Search products first to avoid duplicates. API summary: Reply to a productUpdate.create_product_report_report_ideaChanges dataCreate a new report for a product. Required: reported by or reason. API summary: Report an idea.create_product_report_report_question_replyChanges dataCreate a new report for a product. Required: reported by or reason. API summary: Report a question reply.create_product_resolve_resolve_reported_ideaChanges dataCreate a new resolve for a product. Required: resolved by. API summary: Resolve reported idea.create_product_resolve_resolve_reported_question_replyChanges dataCreate a new resolve for a product. Required: resolved by. API summary: Resolve reported question reply.create_product_statusChanges dataCreate a new product. Required: author id or name. Search products first to avoid duplicates. API summary: Create IdeaStatus.create_product_toggle_article_closedChanges dataCreate a new product for a product. Required: moderator id or closed. Search products first to avoid duplicates. API summary: Open/Close an article.create_product_toggle_article_reply_highlightChanges dataCreate a new product for a product. Required: moderator id or highlighted. Search products first to avoid duplicates. API summary: Mark replies as highlighted or remove the highlight.create_product_toggle_article_reply_trashedChanges dataCreate a new product for a product. Required: moderator id or trashed. Search products first to avoid duplicates. API summary: Trash/restore a reply.create_product_toggle_article_sticky_stateChanges dataCreate a new product for a product. Required: moderator id or sticky. Search products first to avoid duplicates. API summary: Toggle the sticky state of an article.create_product_toggle_article_trashedChanges dataCreate a new product for a product. Required: moderator id or trashed. Search products first to avoid duplicates. API summary: Trash or restore an article.create_product_toggle_closedChanges dataCreate a new toggle closed for a product. Required: moderator id or closed. API summary: Open/Close an idea.create_product_toggle_conversation_reply_highlightChanges dataCreate a new product for a product. Required: moderator id or highlighted. Search products first to avoid duplicates. API summary: Mark replies as highlighted or remove the highlight.create_product_toggle_conversation_reply_trashedChanges dataCreate a new product for a product. Required: moderator id or trashed. Search products first to avoid duplicates. API summary: Trash/restore a reply.create_product_toggle_idea_reply_highlightChanges dataCreate a new product for a product. Required: moderator id or highlighted. Search products first to avoid duplicates. API summary: Mark replies as highlighted or remove the highlight.create_product_toggle_idea_reply_trashedChanges dataCreate a new product for a product. Required: moderator id or trashed. Search products first to avoid duplicates. API summary: Trash/restore a reply.create_product_toggle_product_update_closedChanges dataCreate a new product for a product. Required: moderator id or closed. Search products first to avoid duplicates. API summary: Open/Close a productUpdate.create_product_toggle_product_update_reply_highlightChanges dataCreate a new product for a product. Required: moderator id or highlighted. Search products first to avoid duplicates. API summary: Mark replies as highlighted or remove the highlight.create_product_toggle_product_update_reply_trashedChanges dataCreate a new product for a product. Required: moderator id or trashed. Search products first to avoid duplicates. API summary: Trash/restore a reply.create_product_toggle_product_update_sticky_stateChanges dataCreate a new product for a product. Required: moderator id or sticky. Search products first to avoid duplicates. API summary: Toggle the sticky state of a productUpdate.create_product_toggle_product_update_trashedChanges dataCreate a new product for a product. Required: moderator id or trashed. Search products first to avoid duplicates. API summary: Trash or restore a productUpdate.create_product_toggle_question_reply_highlightChanges dataCreate a new product for a product. Required: moderator id or highlighted. Search products first to avoid duplicates. API summary: Mark replies as highlighted or remove the highlight.create_product_toggle_question_reply_trashedChanges dataCreate a new product for a product. Required: moderator id or trashed. Search products first to avoid duplicates. API summary: Trash/restore a reply.create_product_toggle_sticky_stateChanges dataCreate a new toggle sticky state for a product. Required: moderator id or sticky. API summary: Toggle the sticky state of an idea.create_product_toggle_trashedChanges dataCreate a new toggle trashed for a product. Required: moderator id or trashed. API summary: Trash or restore an idea.create_product_unlikeChanges dataCreate a new unlike for a product. Required: unliked by. API summary: Unlike an article.create_product_unlike_unlike_article_replyChanges dataCreate a new unlike for a product. Required: unliked by. API summary: Unlike a reply.create_product_unlike_unlike_idea_replyChanges dataCreate a new unlike for a product. Required: unliked by. API summary: Unlike a reply.create_product_unlike_unlike_product_updateChanges dataCreate a new unlike for a product. Required: unliked by. API summary: Unlike a productUpdate.create_product_unlike_unlike_product_update_replyChanges dataCreate a new unlike for a product. Required: unliked by. API summary: Unlike a reply.create_product_unlike_unlike_question_replyChanges dataCreate a new unlike for a product. Required: unliked by. API summary: Unlike a reply.create_product_unlike_unlike_replyChanges dataCreate a new unlike for a product. Required: unliked by. API summary: Unlike a reply.create_product_unpinChanges dataCreate a new unpin for a product. API summary: Unpin a reply.create_product_unpin_unpin_idea_replyChanges dataCreate a new unpin for a product. API summary: Unpin a reply.create_product_unset_article_moderation_labelChanges dataCreate a new product. Required: moderator id or article ids. Search products first to avoid duplicates. API summary: Unset moderation label from article.create_product_unset_conversation_moderation_labelChanges dataCreate a new product. Required: moderator id or conversation ids. Search products first to avoid duplicates. API summary: Unset moderation label from conversation.create_product_unset_idea_moderation_labelChanges dataCreate a new product. Required: moderator id or idea ids. Search products first to avoid duplicates. API summary: Unset moderation label from idea.create_product_unset_product_update_moderation_labelChanges dataCreate a new product. Required: moderator id or product update ids. Search products first to avoid duplicates. API summary: Unset moderation label from product update.create_product_unset_question_moderation_labelChanges dataCreate a new product. Required: moderator id or question ids. Search products first to avoid duplicates. API summary: Unset moderation label from question.create_product_unvoteChanges dataCreate a new unvote for a product. Required: unvoted by. API summary: Unvote an idea.create_product_voteChanges dataCreate a new vote for a product. Required: voted by. API summary: Vote an idea.create_productareaChanges dataCreate a new product. Required: author id or name. Search products first to avoid duplicates. API summary: Create ProductArea.create_public_tagChanges dataCreate a new product. Required: author id or name. Search products first to avoid duplicates. API summary: Create public tag.create_question_convertChanges dataCreate a new convert for a question. Required: moderator id. API summary: Convert a question to a conversation.create_question_convert_to_ideaChanges dataCreate a new convert to idea for a question. Required: moderator id. API summary: Convert a question to an idea.create_question_likeChanges dataCreate a new like for a question. Required: liked by. API summary: Like a question.create_question_moveChanges dataCreate a new move for a question. Required: moderator id or category id. API summary: Move a question to a different category.create_question_move_to_topicChanges dataCreate a new move to topic for a question. Required: moderator id, topic id or topic type. API summary: Convert a question to a reply.create_question_reportChanges dataCreate a new report for a question. Required: reported by or reason. API summary: Report a question.create_question_resolveChanges dataCreate a new resolve for a question. Required: resolved by. API summary: Resolve reported question.create_question_toggle_closedChanges dataCreate a new toggle closed for a question. Required: moderator id or closed. API summary: Open/Close a question.create_question_toggle_sticky_stateChanges dataCreate a new toggle sticky state for a question. Required: moderator id or sticky. API summary: Toggle the sticky state of a question.create_question_toggle_trashedChanges dataCreate a new toggle trashed for a question. Required: moderator id or trashed. API summary: Trash or restore a question.create_question_unlikeChanges dataCreate a new unlike for a question. Required: unliked by. API summary: Unlike a question.create_question_vote_pollChanges dataCreate a new vote poll for a question. Required: author id or selected option. API summary: Add a vote to a poll contained in a given question.create_reorder_idea_statusChanges dataCreate a new reorder idea status. Required: moderator id or order. API summary: Reorder idea statuses.create_webhook_subscriptionDeletesCreate a new subscription for a webhook. Required: url. Destructive action; may require approval. API summary: Subscribe URL to webhook event.delete_event_typeDeletesPermanently delete a event type by event type id. Destructive action; may require approval. API summary: Delete and EventType.delete_messageDeletesPermanently delete a message by message id. Destructive action; may require approval. API summary: Permanently delete a trashed conversation.delete_message_pollsMoves moneyPermanently delete a poll by conversation id. Financial or irreversible action; may require approval. API summary: Delete poll.delete_poll_attached_to_a_productupdateMoves moneyPermanently delete a poll by product update id. Financial or irreversible action; may require approval. API summary: Delete poll attached to a productUpdate.delete_productDeletesPermanently delete a product by product id. Destructive action; may require approval. API summary: Permanently delete a trashed article.delete_product_answersMoves moneyPermanently delete a answer by reply id. Financial or irreversible action; may require approval. API summary: Remove an answer from a question.delete_product_permanently_delete_ideaDeletesPermanently delete a product by product id. Destructive action; may require approval. API summary: Permanently delete a trashed idea.delete_product_permanently_delete_product_updateDeletesPermanently delete a product by product id. Destructive action; may require approval. API summary: Permanently delete a trashed productUpdate.delete_product_pollsMoves moneyPermanently delete a poll by article id. Financial or irreversible action; may require approval. API summary: Delete poll attached to an article.delete_product_statusDeletesPermanently delete a product by idea id. Destructive action; may require approval. API summary: Permanently delete an idea status.delete_productareaDeletesPermanently delete a product. Destructive action; may require approval. API summary: Delete ProductArea.delete_productsMoves moneyPermanently delete a product. Financial or irreversible action; may require approval. API summary: Delete moderator tags.delete_public_tagDeletesPermanently delete a product. Destructive action; may require approval. API summary: Delete public tag.delete_questionDeletesPermanently delete a question by question id. Destructive action; may require approval. API summary: Permanently delete a trashed question.delete_question_pollsMoves moneyPermanently delete a poll by question id. Financial or irreversible action; may require approval. API summary: Delete poll attached to a question.delete_removesDeletesPermanently delete a remove by article id. Destructive action; may require approval. API summary: Remove public tags from an article.delete_webhookDeletesPermanently delete a webhook by event name. Destructive action; may require approval. API summary: Unsubscribe All urls from webhook event.delete_webhook_subscriptionsMoves moneyPermanently delete a subscription by event name. Financial or irreversible action; may require approval. API summary: Unsubscribe url from webhook event.detach_message_moderatorChanges dataUnassign a message. API summary: Unassign a conversation or conversations.detach_product_moderatorChanges dataUnassign a product. API summary: Unassign a article or articles.detach_product_moderator_unassignChanges dataUnassign a product. API summary: Unassign an idea or ideas.detach_product_moderator_unassign_moderatorChanges dataUnassign a product. API summary: Unassign a productUpdate or productUpdates.detach_question_moderatorChanges dataUnassign a question. API summary: Unassign a question or questions.fetch_a_reply_for_an_articleGet one product for a product by product id. API summary: Fetch a reply for an article.fetch_a_reply_for_an_productupdateGet one product for a product by product id. API summary: Fetch a reply for an productUpdate.fetch_a_single_reply_for_a_conversationGet one message for a message by message id. API summary: Fetch a single reply for a conversation.get_articleGet one article by its ID (`product_id`).get_categoryGet one category by category id. API summary: Find a category by ID.get_category_treeGet one category. API summary: Get categories tree.get_category_visible_topics_countGet one category. API summary: Get visible topics count per category.get_conversationGet one conversation by its ID (`message_id`).get_eventGet one community event by `event_id`.get_ideaGet one idea by its ID (`product_id`), with votes and status.get_product_replyGet one reply for a product by reply id. API summary: Fetch a single reply for an idea.get_product_updateGet one product update by its ID (`product_id`).get_questionGet one question by `question_id` with its content and status.get_question_replyGet one reply for a question by reply id. API summary: Fetch a single reply for a question.list_articlesList knowledge-base articles, with paging.list_categoriesList community categories with their IDs.list_category_messagesList messages for a category. Results are paginated. API summary: List conversations for a category.list_category_productsList products for a category. Results are paginated. API summary: List articles for a category.list_category_questionsList questions for a category. Results are paginated.list_category_topicsList topics for a category. Optional filters: public ids, tags, moderator tags, moderation labels, created at or last activity at. Results are paginated. API summary: List unified content (topics) for a category.list_conversation_repliesList the replies in a conversation by `conversation_id`.list_conversationsList discussion conversations, with paging.list_draft_articlesList products. Optional filters: moderator id. Results are paginated. API summary: List draft articles.list_draft_productupdatesList products. Optional filters: moderator id. Results are paginated. API summary: List draft productUpdates.list_event_attendeesList attendees for a event. Results are paginated. API summary: Find event attendees by event ID.list_event_typesList event types. Results are paginated.list_eventsList community events, with paging and filters.list_idea_repliesList the replies on an idea by `idea_id`.list_idea_statusesList the idea statuses that ideas can be set to.list_ideasList ideas (feature requests), with paging.list_message_pollsList polls for a message. API summary: Show poll results.list_of_trashed_articlesList products. Optional filters: moderator id. Results are paginated. API summary: List of trashed articles.list_of_trashed_productupdatesList products. Optional filters: moderator id. Results are paginated. API summary: List of trashed productUpdates.list_product_areasList product areas used to group ideas and product updates, searchable by `q`.list_product_pollsList polls for a product. API summary: Show poll results.list_product_polls_get_product_update_poll_resultList polls for a product. API summary: Show poll results.list_product_updatesList published product updates (release notes), with paging.list_question_pollsList polls for a question. API summary: Show poll results.list_question_repliesList the replies to a question by `question_id`.list_questionsList questions, with paging.list_replies_for_an_articleList products for a product. Optional filters: moderator id or sort. Results are paginated. API summary: List replies for an article.list_replies_for_an_productupdateList products for a product. Optional filters: moderator id, only not trashed or sort. Results are paginated. API summary: List replies for an productUpdate.list_topicsList community topics of any type, filtered by category, content type, tags, product area or date, and sorted.list_trashed_conversationsList products. Optional filters: moderator id. Results are paginated. API summary: List trashed conversations.list_trashed_ideasList products. Optional filters: moderator id. Results are paginated. API summary: List trashed ideas.list_trashed_questionsList products. Optional filters: moderator id. Results are paginated. API summary: List trashed questions.list_webhooksList webhooks. API summary: List of Events Webhook subscriptions for a given event.mark_best_answerChanges dataMark a reply (`reply_id`) as the accepted answer to its question, acting as `author_id`.move_an_existing_reply_to_an_existing_topicChanges dataCreate a new product for a product. Required: moderator id, topic id or topic type. Search products first to avoid duplicates. API summary: Move an existing reply to an existing topic.move_reply_to_another_topicChanges dataCreate a new product for a product. Required: moderator id, topic id or topic type. Search products first to avoid duplicates. API summary: Move reply to another topic.publish_a_productupdateVisible to othersPublish a product (product update id). Has effects visible outside this system. API summary: Publish a productUpdate.remove_moderator_tags_from_a_conversationDeletesPermanently delete a remove by conversation id. Destructive action; may require approval. API summary: Remove moderator tags from a conversation.remove_moderator_tags_from_a_product_updateDeletesPermanently delete a remove by product update id. Destructive action; may require approval. API summary: Remove moderator tags from a product update.remove_moderator_tags_from_a_questionDeletesPermanently delete a remove by question id. Destructive action; may require approval. API summary: Remove moderator tags from a question.remove_moderator_tags_from_an_articleDeletesPermanently delete a remove by article id. Destructive action; may require approval. API summary: Remove moderator tags from an article.remove_moderator_tags_from_an_ideaDeletesPermanently delete a remove by idea id. Destructive action; may require approval. API summary: Remove moderator tags from an idea.remove_public_tags_from_a_conversationDeletesPermanently delete a remove by conversation id. Destructive action; may require approval. API summary: Remove public tags from a conversation.remove_public_tags_from_a_product_updateDeletesPermanently delete a remove by product update id. Destructive action; may require approval. API summary: Remove public tags from a product update.remove_public_tags_from_a_questionDeletesPermanently delete a remove by question id. Destructive action; may require approval. API summary: Remove public tags from a question.remove_public_tags_from_an_ideaDeletesPermanently delete a remove by idea id. Destructive action; may require approval. API summary: Remove public tags from an idea.reply_to_conversationChanges dataReply to a conversation by `conversation_id` as the community user `author_id`. The reply is public.reply_to_ideaChanges dataReply to an idea by `idea_id` as the community user `author_id`. The reply is public.reply_to_questionChanges dataReply to a question by `question_id` as the community user `author_id`. The reply is public.search_communitySearch all community content (questions, conversations, ideas, articles, product updates) by term `q`, optionally by content type, category or tag.search_moderator_tagsSearch moderator tags by q. Use this to find existing moderator tags before creating a new moderator tag. Results are paginated. API summary: List moderator tags.search_tagsSearch tags by q. Use this to find existing tags before creating a new tag. Results are paginated. API summary: List public tags.set_idea_statusChanges dataSet the status of an idea by `idea_id`, acting as `moderator_id`; pass the status `name`.set_moderation_label_to_ideaChanges dataUpdate an existing product. API summary: Set moderation label to idea.set_moderation_label_to_product_updateChanges dataUpdate an existing product. API summary: Set moderation label to product update.start_conversationChanges dataStart a new discussion in a category as the community user `author_id`, with title and content. It is published to the community.submit_eventVisible to othersPublish a event (event id). Has effects visible outside this system. API summary: Publish an event.submit_ideaVisible to othersSubmit a new idea as the community user `author_id`, with title, content and optional category, tags and product areas.submit_messageVisible to othersMark as spam a message (conversation id). Has effects visible outside this system. API summary: Mark conversation as spam.submit_message_copyVisible to othersCopy a message (conversation id). Has effects visible outside this system. API summary: Copy a conversation to a category.submit_message_mark_as_not_spamVisible to othersMark as not spam a message (conversation id). Has effects visible outside this system. API summary: Mark conversation as not spam.submit_productVisible to othersPublish a product (article id). Has effects visible outside this system. API summary: Publish an article.submit_product_mark_as_not_spamVisible to othersMark as not spam a product (reply id). Has effects visible outside this system. API summary: Mark article reply as not spam.submit_product_mark_as_spamVisible to othersMark as spam a product (reply id). Has effects visible outside this system. API summary: Mark article reply as spam.submit_product_mark_conversation_reply_as_not_spamVisible to othersMark as not spam a product (reply id). Has effects visible outside this system. API summary: Mark conversation reply as not spam.submit_product_mark_conversation_reply_as_spamVisible to othersMark as spam a product (reply id). Has effects visible outside this system. API summary: Mark conversation reply as spam.submit_product_mark_idea_as_not_spamVisible to othersMark as not spam a product (idea id). Has effects visible outside this system. API summary: Mark idea as not spam.submit_product_mark_idea_as_spamVisible to othersMark as spam a product (idea id). Has effects visible outside this system. API summary: Mark idea as spam.submit_product_mark_idea_reply_as_not_spamVisible to othersMark as not spam a product (reply id). Has effects visible outside this system. API summary: Mark idea reply as not spam.submit_product_mark_idea_reply_as_spamVisible to othersMark as spam a product (reply id). Has effects visible outside this system. API summary: Mark idea reply as spam.submit_product_mark_product_update_reply_as_not_spamVisible to othersMark as not spam a product (reply id). Has effects visible outside this system. API summary: Mark productUpdate reply as not spam.submit_product_mark_product_update_reply_as_spamVisible to othersMark as spam a product (reply id). Has effects visible outside this system. API summary: Mark productUpdate reply as spam.submit_product_votesVisible to othersMerge a product (idea id). Has effects visible outside this system. API summary: Merge votes into another idea.submit_questionVisible to othersMark as spam a question (question id). Has effects visible outside this system. API summary: Mark question as spam.submit_question_mark_as_not_spamVisible to othersMark as not spam a question (question id). Has effects visible outside this system. API summary: Mark question as not spam.submit_tagVisible to othersMerge a tag. Has effects visible outside this system. API summary: Merge public tags.update_event_contentChanges dataUpdate an existing event identified by event id. API summary: Edit an event content.update_event_external_registration_urlChanges dataUpdate an existing event identified by event id. API summary: Edit an event external registration url.update_event_imageChanges dataUpdate an existing event identified by event id. API summary: Edit an event image.update_event_locationChanges dataUpdate an existing event identified by event id. API summary: Edit an event location.update_event_titleChanges dataUpdate an existing event identified by event id. API summary: Edit an event title.update_event_typeChanges dataUpdate an existing event type identified by event type id. API summary: Change the Name for a event Type.update_event_typesVisible to othersUpdate an existing event type. Has effects visible outside this system. API summary: Create an EventType.update_event_urlChanges dataUpdate an existing event identified by event id. API summary: Edit an event url.update_message_contentChanges dataUpdate an existing message identified by conversation id. API summary: Edit the opening post content of a conversation.update_message_moderator_tagsChanges dataUpdate an existing message identified by conversation id. API summary: Tag a conversation with moderator tags.update_message_poll_optionsChanges dataUpdate an existing message identified by conversation id. API summary: Edit the poll options.update_message_poll_titleChanges dataUpdate an existing message identified by conversation id. API summary: Edit the poll title.update_message_tagsChanges dataUpdate an existing message identified by conversation id. API summary: Tag a conversation with public tags.update_message_titleChanges dataUpdate an existing message identified by conversation id. API summary: Edit the title of a conversation.update_messages_moderation_labelChanges dataUpdate an existing message. API summary: Set moderation label to conversation.update_product_contentChanges dataUpdate an existing product identified by article id. API summary: Edit the opening post content of an article.update_product_content_editChanges dataUpdate an existing product identified by reply id. API summary: Edit a reply.update_product_content_edit_conversation_replyChanges dataUpdate an existing product identified by reply id. API summary: Edit a reply.update_product_content_edit_idea_contentChanges dataUpdate an existing product identified by idea id. API summary: Edit the opening post content of an idea.update_product_content_edit_idea_replyChanges dataUpdate an existing product identified by reply id. API summary: Edit a reply.update_product_content_edit_product_update_contentChanges dataUpdate an existing product identified by product update id. API summary: Edit the opening post content of a productUpdate.update_product_content_edit_product_update_replyChanges dataUpdate an existing product identified by reply id. API summary: Edit a reply.update_product_content_edit_question_replyChanges dataUpdate an existing product identified by reply id. API summary: Edit a reply.update_product_featured_imageChanges dataUpdate an existing product identified by article id. API summary: Edit the featured image of an article.update_product_featured_image_alt_textChanges dataUpdate an existing product identified by article id. API summary: Edit the featured image alt text of an article.update_product_featured_image_alt_text_editChanges dataUpdate an existing product identified by product update id. API summary: Edit the featured image alt text of a productUpdate.update_product_featured_image_editChanges dataUpdate an existing product identified by product update id. API summary: Edit the featured image of a productUpdate.update_product_moderator_tagsChanges dataUpdate an existing product identified by article id. API summary: Tag an article with moderator tags.update_product_moderator_tags_editChanges dataUpdate an existing product identified by idea id. API summary: Tag an idea with moderator tags.update_product_moderator_tags_edit_product_update_moderator_tagsChanges dataUpdate an existing product identified by product update id. API summary: Tag a productUpdate with moderator tags.update_product_poll_optionsChanges dataUpdate an existing product identified by article id. API summary: Edit the poll options.update_product_poll_options_editChanges dataUpdate an existing product identified by product update id. API summary: Edit the poll options.update_product_poll_titleChanges dataUpdate an existing product identified by article id. API summary: Edit the poll title.update_product_poll_title_editChanges dataUpdate an existing product identified by product update id. API summary: Edit the poll title.update_product_product_areasChanges dataUpdate an existing product identified by idea id. API summary: Attach an idea with product areas.update_product_product_areas_editChanges dataUpdate an existing product identified by product update id. API summary: Attach a productUpdate with product areas.update_product_public_labelChanges dataUpdate an existing product identified by article id. API summary: Edit the public label of an article.update_product_public_label_editChanges dataUpdate an existing product identified by product update id. API summary: Edit the public label of a productUpdate.update_product_tagsChanges dataUpdate an existing product identified by article id. API summary: Tag an article with tags.update_product_tags_editChanges dataUpdate an existing product identified by idea id. API summary: Tag an idea with public tags.update_product_tags_edit_product_update_tagsChanges dataUpdate an existing product identified by product update id. API summary: Tag a productUpdate with tags.update_product_titleChanges dataUpdate an existing product identified by article id. API summary: Edit the title of an article.update_product_title_editChanges dataUpdate an existing product identified by idea id. API summary: Edit the title of an idea.update_product_title_edit_product_update_titleChanges dataUpdate an existing product identified by product update id. API summary: Edit the title of a productUpdate.update_products_moderation_labelChanges dataUpdate an existing product. API summary: Set moderation label to article.update_question_contentChanges dataUpdate an existing question identified by question id. API summary: Edit the opening post content of a question.update_question_moderator_tagsChanges dataUpdate an existing question identified by question id. API summary: Tag a question with moderator tags.update_question_poll_optionsChanges dataUpdate an existing question identified by question id. API summary: Edit the poll options.update_question_poll_titleChanges dataUpdate an existing question identified by question id. API summary: Edit the poll title.update_question_tagsChanges dataUpdate an existing question identified by question id. API summary: Tag a question with public tags.update_question_titleChanges dataUpdate an existing question identified by question id. API summary: Edit the title of a question.update_questions_moderation_labelChanges dataUpdate an existing question. API summary: Set moderation label to question.
Set up in three steps
- 1
Pick the app
Create a free HeyMyApps account and choose Gainsight Customer Communities from the app list.
- 2
Paste your key
Paste your client ID and client secret and enter your community's data region: eu-west-1 for EU communities or us-west-2 for US communities. Log in to your community's Control environment, go to Integrations > API and create API credentials.
- 3
Add the link to your AI
You get a personal MCP link. Add it to Claude, ChatGPT or Cursor:
- Click your name, then Settings › Connectors › Add custom connector.
- Paste your link as the Remote MCP server URL.
- Switch it on from the + menu in a chat.
Questions
What can the AI do in Gainsight Customer Communities?
The AI can search community content and read topics, categories, questions, conversations, replies, ideas, idea statuses, articles, product updates, events and product areas. It can ask questions, start conversations, reply to questions, conversations and ideas, submit ideas, mark best answers and set idea statuses.
Does the AI see my Gainsight Customer Communities credentials?
No. Your Gainsight Customer Communities credentials are encrypted at rest and never shown to the AI. After you save them, they are not shown again, not even to you. The AI only sees the results of the tools it calls.
Can I control what the AI is allowed to do?
Yes. You choose which tools are switched on, so you can start read-only. Questions, conversations and replies are published to the community right away, so these actions can require your approval before they run. Every tool call is logged.
Does it work with ChatGPT?
Yes. In ChatGPT go to Settings › Apps & Connectors › Advanced and turn on Developer mode, then add your HeyMyApps link. Developer mode needs a paid ChatGPT plan: Plus, Pro, Business or Enterprise. The same link also works in Claude (Settings › Connectors › Add custom connector), Cursor and other MCP clients.
What does it cost?
Gainsight Customer Communities connects with OAuth, and this OAuth connection needs the HeyMyApps Pro plan. HeyMyApps also has a free plan with no credit card, but it does not include this connection. Paid plans bill per completed task. You also need your own Gainsight Customer Communities community.
Who do the AI's posts appear from?
The API credentials can act on behalf of community users, so every post, reply or status change names the user it is made as, for example your support account. The post then appears in the community as that user. Tell the AI which user ID to post as, or keep the posting tools switched off.
Let your AI work in Gainsight Customer Communities today.
Start free. Your key stays encrypted, and you decide what the AI may do.
Connect Gainsight Customer Communities freeHeyMyApps is not affiliated with Gainsight Customer Communities. Product names are trademarks of their owners.