Integration · Customer support

Connect Claude & ChatGPT to Nicereply

Ask your AI how last week's CSAT, NPS or CES ratings look, which customers left negative feedback, or how one agent is rated. It can read surveys, questions and responses with answers and comments, look up customers and feedback objects, open the helpdesk ticket behind a response, and mark issues on negative ratings as resolved or ignored.

Connect Nicereply free

Free plan, no credit card. Takes about a minute.

Try asking

“Summarize last week's survey responses.”
The AI lists the responses created in that date range and sums up the ratings and comments.
“How was Anna rated this month?”
It finds Anna as a feedback object, the person being rated, and lists her responses for the month.
“Which ticket was this bad rating about?”
It gets the helpdesk ticket link for the response so you can open the conversation.

What your AI can do

Responses and ratings

List responses by date or by survey, and read each one with its answers, customer and the person rated.

Agents and feedback objects

See the people or things customers rate, their groups and the responses credited to each of them.

Follow-up on issues

Check the issue status of a response, mark it resolved or ignored, and open the linked helpdesk ticket.

“Mark the issue on response 5812 as resolved.”
It sets the issue on that response to resolved. It can check the current issue status first.
“This rating was meant for Jonas, not Anna. Move it.”
It finds Jonas as a feedback object and credits the response to him instead.
“Who has unsubscribed from our surveys?”
It lists the customers who unsubscribed from surveys.

84 tools for Nicereply

These tools are switched on when you connect. You can switch any of them off, or require your approval before it runs.

create_a_feedback_objectChanges dataCreate a new feedback object. API summary: Create a feedback object.
create_a_responseChanges dataCreate a new response. API summary: Create a response.
create_a_tokenDeletesCreate a new token. Destructive action; may require approval. API summary: Create a token.
create_agentChanges dataCreate a new agent. Required: score. API summary: Get started.
create_an_answerChanges dataCreate a new answer. API summary: Create an answer.
create_ratingChanges dataCreate a new rating. Required: score. API summary: Get started.
create_rating_2Changes dataCreate a new rating. Required: score. API summary: Get started.
create_rating_postChanges dataCreate a new rating. Required: score. API summary: Get started.
create_thing_or_actionChanges dataCreate a new thing or action. Required: score. API summary: Get started.
delete_revoke_a_tokenDeletesPermanently delete a token by token id. Destructive action; may require approval. API summary: Revoke a token.
get_a_distribution_settingsList distributions for a survey. API summary: Get a distribution settings.
get_a_feedback_object_groupGet one feedback object group by feedback object group id. API summary: Get a feedback object group.
get_a_integrationGet one integration by integration id. API summary: Get a integration.
get_a_rating_values_settingsList rating values. API summary: Get a rating values settings.
get_a_unsubscribeGet one unsubscribe by unsubscribe id. API summary: Get a unsubscribe.
get_customerGet one customer by `customer_id`.
get_customer_2Get one customer by customer id. Results are paginated. API summary: Get started.
get_feedback_objectGet one feedback object by `feedback_object_id`.
get_issue_statusVisible to othersGet the issue status of a response (`response_id`), e.g. whether a negative rating has been resolved.
get_questionGet one survey question by `question_id`.
get_ratingGet one rating by rating id. Results are paginated. API summary: Get started.
get_rating_2Get one rating by rating id. Results are paginated. API summary: Get started.
get_rating_getGet one rating by rating id. Results are paginated. API summary: Get started.
get_responseGet one survey response by `response_id`, with its answers, customer and rated person.
get_response_ticket_linkGet the helpdesk ticket link for a response (`response_id`).
get_startedChanges dataCreate a new rating. Required: score. API summary: Get started.
get_surveyGet one survey by `survey_id`.
get_survey_2Get one survey by survey id. Results are paginated. API summary: Get started.
get_teamGet one team by team id. Results are paginated. API summary: Get started.
get_userGet one Nicereply user by `user_id`.
get_user_2Get one user by user id. Results are paginated. API summary: Get started.
ignore_issueVisible to othersMark the issue on a response (`response_id`) as ignored.
list_customer_histogramsList histograms for a customer. Optional filters: id, score, period start, period end, updated period start or updated period end. Results are paginated. API summary: Get started.
list_customer_ratingsList ratings for a customer. Optional filters: id, score, period start, period end, updated period start or updated period end. Results are paginated. API summary: Get started.
list_customer_statsList stats for a customer. Optional filters: id, score, period start, period end, updated period start or updated period end. Results are paginated. API summary: Get started.
list_customersList customers who have responded to surveys.
list_customers_2List customers. Optional filters: id, score, period start, period end, updated period start or updated period end. Results are paginated. API summary: Get started.
list_feedback_object_group_responsesList responses for a feedback object group. Optional filters: created after or created before. API summary: Get a responses for a specific feedback object group.
list_feedback_object_groupsList groups of feedback objects.
list_feedback_object_responsesList responses for one feedback object (`feedback_object_id`, the person or thing being rated), optionally within a date range.
list_feedback_objectsList feedback objects: the people or things customers rate.
list_histogramsList histograms. Optional filters: id, score, period start, period end, updated period start or updated period end. Results are paginated. API summary: Get started.
list_histograms_2List histograms. Optional filters: id, score, period start, period end, updated period start or updated period end. Results are paginated. API summary: Get started.
list_histograms_getList histograms. Optional filters: id, score, period start, period end, updated period start or updated period end. Results are paginated. API summary: Get started.
list_of_all_integrationsList integrations. Optional filters: sort order. API summary: List of all integrations.
list_of_all_tokensList tokens. Optional filters: sort order. API summary: List of all tokens.
list_questionsList survey questions.
list_ratingsList ratings. Optional filters: id, score, period start, period end, updated period start or updated period end. Results are paginated. API summary: Get started.
list_ratings_2List ratings. Optional filters: id, score, period start, period end, updated period start or updated period end. Results are paginated. API summary: Get started.
list_ratings_getList ratings. Optional filters: id, score, period start, period end, updated period start or updated period end. Results are paginated. API summary: Get started.
list_responsesList survey responses (ratings and comments), filtered by `created_after` / `created_before`.
list_statsList stats. Optional filters: id, score, period start, period end, updated period start or updated period end. Results are paginated. API summary: Get started.
list_stats_2List stats. Optional filters: id, score, period start, period end, updated period start or updated period end. Results are paginated. API summary: Get started.
list_stats_3List stats. Optional filters: id, score, period start, period end, updated period start or updated period end. Results are paginated. API summary: Get started.
list_stats_4List stats. Optional filters: id, score, period start, period end, updated period start or updated period end. Results are paginated. API summary: Get started.
list_stats_5List stats. Optional filters: id, score, period start, period end, updated period start or updated period end. Results are paginated. API summary: Get started.
list_stats_6List stats. Optional filters: id, score, period start, period end, updated period start or updated period end. Results are paginated. API summary: Get started.
list_stats_getList stats. Optional filters: id, score, period start, period end, updated period start or updated period end. Results are paginated. API summary: Get started.
list_survey_histogramsList histograms for a survey. Optional filters: id, score, period start, period end, updated period start or updated period end. Results are paginated. API summary: Get started.
list_survey_ratingsList ratings for a survey. Optional filters: id, score, period start, period end, updated period start or updated period end. Results are paginated. API summary: Get started.
list_survey_responsesList responses for one survey (`survey_id`), optionally within a created date range.
list_survey_statsList stats for a survey. Optional filters: id, score, period start, period end, updated period start or updated period end. Results are paginated. API summary: Get started.
list_surveysList your surveys (CSAT, NPS, CES).
list_surveys_2List surveys. Optional filters: id, score, period start, period end, updated period start or updated period end. Results are paginated. API summary: Get started.
list_surveys_3List surveys. Optional filters: id, score, period start, period end, updated period start or updated period end. Results are paginated. API summary: Get started.
list_surveys_4List surveys. Optional filters: id, score, period start, period end, updated period start or updated period end. Results are paginated. API summary: Get started.
list_surveys_getList surveys. Optional filters: id, score, period start, period end, updated period start or updated period end. Results are paginated. API summary: Get started.
list_team_histogramsList histograms for a team. Optional filters: id, score, period start, period end, updated period start or updated period end. Results are paginated. API summary: Get started.
list_team_ratingsList ratings for a team. Optional filters: id, score, period start, period end, updated period start or updated period end. Results are paginated. API summary: Get started.
list_team_statsList stats for a team. Optional filters: id, score, period start, period end, updated period start or updated period end. Results are paginated. API summary: Get started.
list_team_usersList users for a team. Optional filters: id, score, period start, period end, updated period start or updated period end. Results are paginated. API summary: Get started.
list_teamsList teams. Optional filters: id, score, period start, period end, updated period start or updated period end. Results are paginated. API summary: Get started.
list_unsubscribesList customers who unsubscribed from surveys.
list_unsubscribes_2List unsubscribes. Optional filters: id, score, period start, period end, updated period start or updated period end. Results are paginated. API summary: Get started.
list_user_histogramsList histograms for a user. Optional filters: id, score, period start, period end, updated period start or updated period end. Results are paginated. API summary: Get started.
list_user_ratingsList ratings for a user. Optional filters: id, score, period start, period end, updated period start or updated period end. Results are paginated. API summary: Get started.
list_user_statsList stats for a user. Optional filters: id, score, period start, period end, updated period start or updated period end. Results are paginated. API summary: Get started.
list_user_teamsList teams for a user. Optional filters: id, score, period start, period end, updated period start or updated period end. Results are paginated. API summary: Get started.
list_usersList the users on your Nicereply account.
list_users_2List users. Optional filters: id, score, period start, period end, updated period start or updated period end. Results are paginated. API summary: Get started.
list_users_getList users. Optional filters: id, score, period start, period end, updated period start or updated period end. Results are paginated. API summary: Get started.
reassign_responseVisible to othersChange which feedback object (`feedback_object_id`) a response (`response_id`) is credited to.
resolve_issueVisible to othersMark the issue on a response (`response_id`) as resolved.
update_an_answerChanges dataUpdate an existing answer identified by answer id. API summary: Update an answer.

Set up in three steps

1
Pick the app
Create a free HeyMyApps account and choose Nicereply from the app list.
2
Paste your key
Enter the email address you log in to Nicereply with and your Nicereply API token. The API can do what that user is allowed to do.
3
Add the link to your AI
You get a personal MCP link. Add it to Claude, ChatGPT or Cursor:
1. Click your name, then Settings › Connectors › Add custom connector.
2. Paste your link as the Remote MCP server URL.
3. Switch it on from the + menu in a chat.

Questions

What can the AI do in Nicereply?

The AI can read surveys, questions, responses, customers, users, feedback objects and their groups, and the list of unsubscribed customers. It can get the helpdesk ticket link and issue status for a response, mark an issue as resolved or ignored, and move a response to a different feedback object.

Does the AI see my Nicereply credentials?

No. Your Nicereply credentials are encrypted at rest and never shown to the AI. After you save them, they are not shown again, not even to you. The AI only sees the results of the tools it calls.

Can I control what the AI is allowed to do?

Yes. You choose which tools are switched on, so you can start read-only. Resolving or ignoring an issue and moving a response to another feedback object change your data, and they can require your approval before they run. Every tool call is logged.

Does it work with ChatGPT?

Yes. In ChatGPT go to Settings › Apps & Connectors › Advanced and turn on Developer mode, then add your HeyMyApps link. Developer mode needs a paid ChatGPT plan: Plus, Pro, Business or Enterprise. The same link also works in Claude (Settings › Connectors › Add custom connector), Cursor and other MCP clients.

What does it cost?

HeyMyApps has a free plan with no credit card required. Paid plans bill per completed task. You also need your own Nicereply account.

What is a feedback object?

In Nicereply a feedback object is the person or thing customers rate, for example a support agent. The AI can list feedback objects and their groups, read the responses for one of them, and move a response to another feedback object if it was credited to the wrong one.