Integration · Developer tools
Connect Claude & ChatGPT to PagerDuty
Ask your AI who is on call, which incidents are open, or what happened during last night's page. It can open, acknowledge, resolve and snooze incidents, add notes to the timeline, create maintenance windows and put someone else on call for a shift. You get answers during an incident without clicking through the PagerDuty web app.
Free plan, no credit card. Takes about a minute.
Try asking
“Who is on call for the Platform schedule right now?”
The AI finds the schedule and lists who is on call now, with the escalation policy it belongs to.
“Which high-urgency incidents are still open?”
It lists triggered and acknowledged incidents with high urgency, with service, assignees and when they started.
“What happened with incident Q1ABC2 last night?”
It reads the incident's log entries, alerts and notes and sums up the triggers, notifications, acknowledgements and escalations in order.
What your AI can do
Incidents
List, open, acknowledge, resolve, snooze and reassign incidents, change urgency and priority, and read alerts, notes and the full log.
On-call and schedules
See who is on call now or in a time range, read schedules and escalation policies, and create overrides to cover a shift.
Services and teams
Read services, teams, users and priorities, and list or create maintenance windows for planned work.
“Acknowledge Q1ABC2 and add a note that we are rolling back the release.”
It sets the incident to acknowledged and adds your note to its timeline.
“Cover Maria's shift on the Platform schedule tomorrow from 8 to 16 with Jonas.”
It finds Jonas's user ID and creates a schedule override for that time range, so he is on call instead.
“Put the Checkout API in maintenance from 22:00 to 23:00 tonight.”
It creates a maintenance window on that service for the hour, so no new incidents are opened during the work.
445 tools for PagerDuty
These tools are switched on when you connect. You can switch any of them off, or require your approval before it runs.
add_incident_noteChanges dataAdd a note to an incident's timeline. Pass incident_id and note.content.approve_ruleVisible to othersAccept a rule (recommendation id). Has effects visible outside this system. API summary: Accept a recommended rule.cancel_responder_requestMoves moneyCancel a responder request (incident id). Financial or irreversible action; may require approval. API summary: Cancel responder requests for an incident.create_a_field_optionChanges dataCreate a new field option for a custom field. Required: field option. API summary: Create a Field Option.create_a_scheduleChanges dataCreate a new schedule. Required: schedule. Search schedules first to avoid duplicates. API summary: Create a schedule.create_a_serviceChanges dataCreate a new service. Required: service. API summary: Create a service.create_a_status_page_post_updateChanges dataCreate a new page. Required: post update. API summary: Create a Status Page Post Update.create_a_teamChanges dataCreate a new team. Required: team. Search teams first to avoid duplicates. API summary: Create a team.create_a_userChanges dataCreate a new user. Required: from or user. Search users first to avoid duplicates. API summary: Create a user.create_a_user_status_update_notification_ruleChanges dataGet the current status of a user by user id. API summary: Create a user status update notification rule.create_actionChanges dataCreate a new action. Required: action. Search actions first to avoid duplicates. API summary: Create an Automation Action.create_action_invocationChanges dataCreate a new invocation for a action. Required: invocation. API summary: Create an Invocation.create_action_serviceChanges dataCreate a new service for a action. Required: service. API summary: Associate an Automation Action with a service.create_action_teamChanges dataCreate a new team for a action. Required: team. Search teams first to avoid duplicates. API summary: Associate an Automation Action with a team.create_addonChanges dataCreate a new addon. Required: addon. Search addons first to avoid duplicates. API summary: Install an Add-on.create_alert_grouping_settingChanges dataCreate a new alert grouping setting. Required: alert grouping setting. API summary: Create an Alert Grouping Setting.create_an_escalation_policyChanges dataCreate a new escalation policy. Required: escalation policy. Search escalation policies first to avoid duplicates. API summary: Create an escalation policy.create_associateChanges dataCreate a new associate. API summary: Associate service dependencies.create_business_serviceChanges dataCreate a new business service. API summary: Create a Business Service.create_business_service_subscriberChanges dataCreate a new subscriber for a business service. Required: subscribers. API summary: Create Business Service Subscribers.create_business_service_subscriptionChanges dataCreate a new subscription for a business service. Search subscriptions first to avoid duplicates. API summary: Create Business Service Account Subscription.create_change_eventChanges dataCreate a new change event. API summary: Create a Change Event.create_change_tagChanges dataCreate a new change tag. API summary: Assign tags.create_convertChanges dataCreate a new convert. API summary: Convert a Service's Event Rules into Event Orchestration Rules.create_credentialChanges dataCreate a new credential. Required: credentials. API summary: Create ServiceNow credentials.create_custom_fieldChanges dataCreate a new custom field. Required: field. API summary: Create a Field.create_custom_field_field_optionChanges dataCreate a new field option for a custom field. Required: field option. API summary: Create a Field Option for a Custom Field.create_customerDeletesCreate a new customer. Required: oauth client. Destructive action; may require approval. API summary: Create an OAuth client.create_escalation_policyChanges dataCreate a new escalation policy. Search escalation policies first to avoid duplicates. API summary: Get aggregated escalation policy data.create_event_enrichmentChanges dataCreate a new event enrichment. Required: event enrichment. API summary: Create an Event Enrichment.create_event_enrichment_associationChanges dataCreate a new association for a event enrichment. Required: associations. API summary: Add Event Enrichment associations.create_event_orchestrationChanges dataCreate a new event orchestration. Required: orchestration. API summary: Create an Orchestration.create_event_orchestration_cache_variableChanges dataCreate a new cache variable for a event orchestration. Required: cache variable. API summary: Create a Cache Variable for a Global Event Orchestration.create_event_orchestration_integrationChanges dataCreate a new integration for a event orchestration. Required: integration. API summary: Create an Integration for an Event Orchestration.create_extensionChanges dataCreate a new extension. Required: extension. Search extensions first to avoid duplicates. API summary: Create an extension.create_featureChanges dataCreate a new feature. API summary: Get aggregated PD Advance usage data.create_incidentChanges dataOpen a new incident on a service. Pass incident with title, service reference and optional urgency, body and assignments. This pages the on-call responders.create_incident_2Changes dataCreate a new incident. API summary: Get raw data - multiple incidents.create_incident_responder_requestChanges dataCreate a new responder request for a incident. Required: requester id, message or responder request targets. API summary: Create a responder request for an incident.create_incident_workflowChanges dataCreate a new incident workflow. Required: incident workflow. Search incident workflows first to avoid duplicates. API summary: Create an Incident Workflow.create_incident_workflow_instanceChanges dataCreate a new instance for a incident workflow. Required: incident workflow instance. API summary: Start an Incident Workflow Instance.create_integrationChanges dataCreate a new integration. Required: integration.create_integration_connectionChanges dataCreate a new connection for a integration. Required: name or secrets. Search connections first to avoid duplicates. API summary: Create Workflow Integration Connection.create_ip_allow_listChanges dataCreate a new ip allow list. Required: ip allow list. API summary: Create an IP allow list.create_maintenance_windowChanges dataCreate a maintenance window that stops new incidents on chosen services for a period. Pass maintenance_window with start_time, end_time, services and description.create_migrationChanges dataCreate a new migration. Required: source id, source type or integration id. API summary: Migrate an Integration from one Event Orchestration to another.create_overridesChanges dataCreate a new override for a schedule. Required: overrides. API summary: Create overrides.create_page_updatesChanges dataCreate a new page. API summary: List Status Page Post Updates.create_responder_incidentChanges dataCreate a new incident for a responder. API summary: Get raw incidents for a single responderid.create_rotation_eventChanges dataCreate a new event for a rotation. Required: event. API summary: Create an event.create_ruleChanges dataCreate a new rule. Required: rule. API summary: Create an Event Rule on a Service.create_rule_dismissChanges dataCreate a new dismiss for a rule. Required: decision. API summary: Dismiss a recommended rule.create_rulesetChanges dataCreate a new ruleset. Required: ruleset. API summary: Create a Ruleset.create_ruleset_ruleChanges dataCreate a new rule for a ruleset. Required: rule. API summary: Create an Event Rule.create_runnerChanges dataCreate a new runner. Required: runner. Search runners first to avoid duplicates. API summary: Create an Automation Action runner.create_runner_teamChanges dataCreate a new team for a runner. Required: team. Search teams first to avoid duplicates. API summary: Associate a runner with a team.create_scheduleChanges dataCreate a new schedule. Required: schedule. Search schedules first to avoid duplicates. API summary: Create a schedule.create_schedule_custom_shiftChanges dataCreate a new custom shift for a schedule. Required: custom shifts. API summary: Create custom shifts.create_schedule_overrideChanges dataPut someone else on call for part of a schedule (cover a shift). Pass schedule_id and overrides with start, end and user reference.create_schedule_rotationChanges dataCreate a new rotation for a schedule. API summary: Create a rotation.create_schemaChanges dataCreate a new schema. Required: name or fields. API summary: Create an enrichment schema.create_serviceChanges dataCreate a new service. API summary: Get aggregated service data.create_service_cache_variableChanges dataCreate a new cache variable for a service. Required: cache variable. API summary: Create a Cache Variable for a Service Event Orchestration.create_servicenowChanges dataCreate a new servicenow. Required: name or cmdb tables. API summary: Create a ServiceNow integration.create_servicenow_tableChanges dataCreate a new table for a servicenow. Required: cmdb table. API summary: Add a CMDB table.create_status_page_pageChanges dataCreate a new page for a status page. Required: post. API summary: Create a Status Page Post.create_status_page_subscriptionChanges dataCreate a new subscription for a status page. Required: subscription. Search subscriptions first to avoid duplicates. API summary: Create a Status Page Subscription.create_subscriberChanges dataCreate a new subscriber. Required: subscribers. API summary: Add Notification Subscribers.create_subscriptionDeletesCreate a new subscription. Required: webhook subscription. Search subscriptions first to avoid duplicates. Destructive action; may require approval. API summary: Create a webhook subscription.create_subscription_pingDeletesCreate a new ping for a subscription. Destructive action; may require approval. API summary: Test a webhook subscription.create_tagChanges dataCreate a new tag. Required: tag. Search tags first to avoid duplicates. API summary: Create a tag.create_teamChanges dataCreate a new team. Search teams first to avoid duplicates. API summary: Get aggregated team data.create_team_subscriptionChanges dataCreate a new subscription for a team. Required: subscribables. Search subscriptions first to avoid duplicates. API summary: Create Team Notification Subscriptions.create_templateChanges dataCreate a new template. Required: template. Search templates first to avoid duplicates. API summary: Create a template.create_triggerChanges dataCreate a new trigger. Required: trigger. API summary: Create a Trigger.create_trigger_serviceChanges dataCreate a new service for a trigger. Required: service. API summary: Associate a Trigger and Service.create_typeChanges dataCreate a new type. Required: incident type. Search types first to avoid duplicates. API summary: Create an Incident Type.create_type_custom_fieldChanges dataCreate a new custom field for a type. Required: field. API summary: Create a Custom Field for an Incident Type.create_unsubscribeChanges dataCreate a new unsubscribe. Required: subscribables. API summary: Remove Notification Subscriptions.create_userChanges dataCreate a new user. Search users first to avoid duplicates. API summary: Get aggregated incident data.create_user_contact_methodChanges dataCreate a new contact method for a user. Required: contact method. API summary: Create a user contact method.create_user_notification_ruleChanges dataCreate a new notification rule for a user. Required: notification rule. API summary: Create a user notification rule.create_user_oncall_handoff_notification_ruleChanges dataCreate a new oncall handoff notification rule for a user. Required: oncall handoff notification rule. API summary: Create a User Handoff Notification Rule.create_user_regenerate_private_url_keyChanges dataCreate a new regenerate private url key for a user. API summary: Regenerate a user's calendar feed URL key.create_user_subscriptionChanges dataCreate a new subscription for a user. Required: subscribables. Search subscriptions first to avoid duplicates. API summary: Create Notification Subcriptions.delete_a_field_optionDeletesPermanently delete a field option by field option id. Destructive action; may require approval.delete_a_scheduleDeletesPermanently delete a schedule by schedule id. Destructive action; may require approval.delete_actionDeletesPermanently delete a action by action id. Destructive action; may require approval. API summary: Delete an Automation Action.delete_action_serviceDeletesPermanently delete a service by service id. Destructive action; may require approval. API summary: Disassociate an Automation Action from a service.delete_action_teamDeletesPermanently delete a team by team id. Destructive action; may require approval. API summary: Disassociate an Automation Action from a team.delete_addonDeletesPermanently delete a addon by addon id. Destructive action; may require approval. API summary: Delete an Add-on.delete_alert_grouping_settingDeletesPermanently delete a alert grouping setting by alert grouping setting id. Destructive action; may require approval. API summary: Delete an Alert Grouping Setting.delete_an_overrideDeletesPermanently delete a override by override id. Destructive action; may require approval. API summary: Delete an override.delete_business_serviceDeletesPermanently delete a business service by business service id. Destructive action; may require approval.delete_business_service_subscriptionsMoves moneyPermanently delete a subscription by business service id. Financial or irreversible action; may require approval. API summary: Delete Business Service Account Subscription.delete_business_service_unsubscribesDeletesPermanently delete a unsubscribe by business service id. Destructive action; may require approval. API summary: Remove Business Service Subscribers.delete_cache_variable_dataMoves moneyPermanently delete a data by cache variable id. Financial or irreversible action; may require approval. API summary: Delete Data for an External Data Cache Variable on a Global Event Orchestration.delete_cache_variable_data_delete_external_data_cache_var_data_oMoves moneyPermanently delete a data by cache variable id. Financial or irreversible action; may require approval. API summary: Delete Data for an External Data Cache Variable on a Service Event Orchestration.delete_credentialDeletesPermanently delete a credential by credentials id. Destructive action; may require approval. API summary: Delete ServiceNow credentials.delete_custom_fieldDeletesPermanently delete a custom field by field id. Destructive action; may require approval. API summary: Delete a Field.delete_custom_field_field_optionDeletesPermanently delete a field option by field option id. Destructive action; may require approval. API summary: Delete a Field Option for a Custom Field.delete_customerDeletesPermanently delete a customer by customer id. Destructive action; may require approval. API summary: Delete an OAuth client.delete_disassociatesDeletesPermanently delete a disassociate. Destructive action; may require approval. API summary: Disassociate service dependencies.delete_escalation_policyDeletesPermanently delete a escalation policy by escalation policy id. Destructive action; may require approval. API summary: Delete an escalation policy.delete_event_enrichmentDeletesPermanently delete a event enrichment by event enrichment id. Destructive action; may require approval. API summary: Delete an Event Enrichment.delete_event_enrichment_associationsMoves moneyPermanently delete a association by event enrichment id. Financial or irreversible action; may require approval. API summary: Delete Event Enrichment associations.delete_event_orchestrationDeletesPermanently delete a event orchestration by event orchestration id. Destructive action; may require approval. API summary: Delete an Orchestration.delete_event_orchestration_cache_variableDeletesPermanently delete a cache variable by cache variable id. Destructive action; may require approval. API summary: Delete a Cache Variable for a Global Event Orchestration.delete_event_orchestration_integrationDeletesPermanently delete a integration by integration id. Destructive action; may require approval. API summary: Delete an Integration for an Event Orchestration.delete_extensionDeletesPermanently delete a extension by extension id. Destructive action; may require approval. API summary: Delete an extension.delete_incident_messageDeletesPermanently delete a message by message id. Destructive action; may require approval. API summary: Delete a note on an incident.delete_incident_workflowDeletesPermanently delete a incident workflow by incident workflow id. Destructive action; may require approval. API summary: Delete an Incident Workflow.delete_integration_connectionDeletesPermanently delete a connection by connection id. Destructive action; may require approval. API summary: Delete Workflow Integration Connection.delete_ip_allow_listDeletesPermanently delete a ip allow list by ip allow list id. Destructive action; may require approval. API summary: Delete an IP allow list.delete_maintenance_windowDeletesPermanently delete a maintenance window by maintenance window id. Destructive action; may require approval. API summary: Delete or end a maintenance window.delete_memoryDeletesPermanently delete a memory by memory id. Destructive action; may require approval. API summary: Delete an SRE Agent memory.delete_oauth_delegationsMoves moneyPermanently delete a oauth delegation. Financial or irreversible action; may require approval. API summary: Delete all OAuth delegations.delete_page_post_updateDeletesPermanently delete a post update by post update id. Destructive action; may require approval. API summary: Delete a Status Page Post Update.delete_page_postmortemsMoves moneyPermanently delete a postmortem by post id. Financial or irreversible action; may require approval. API summary: Delete a Post Postmortem.delete_priority_thresholdsMoves moneyPermanently delete a priority threshold. Financial or irreversible action; may require approval. API summary: Deletes the account-level priority threshold for Business Service impact.delete_rotation_eventDeletesPermanently delete a event by event id. Destructive action; may require approval. API summary: Delete an event.delete_ruleDeletesPermanently delete a rule by rule id. Destructive action; may require approval. API summary: Delete an Event Rule from a Service.delete_rulesetDeletesPermanently delete a ruleset by ruleset id. Destructive action; may require approval.delete_ruleset_ruleDeletesPermanently delete a rule by rule id. Destructive action; may require approval. API summary: Delete an Event Rule.delete_runnerDeletesPermanently delete a runner by runner id. Destructive action; may require approval. API summary: Delete an Automation Action runner.delete_runner_teamDeletesPermanently delete a team by team id. Destructive action; may require approval. API summary: Disassociate a runner from a team.delete_scheduleDeletesPermanently delete a schedule by schedule id. Destructive action; may require approval.delete_schedule_custom_shiftDeletesPermanently delete a custom shift by custom shift id. Destructive action; may require approval.delete_schedule_overrideDeletesPermanently delete a override by override id. Destructive action; may require approval. API summary: Delete an override.delete_schedule_rotationDeletesPermanently delete a rotation by rotation id. Destructive action; may require approval.delete_schemaDeletesPermanently delete a schema by schema id. Destructive action; may require approval. API summary: Delete an enrichment schema.delete_schema_recordDeletesPermanently delete a record by record id. Destructive action; may require approval. API summary: Delete an enrichment record.delete_serviceDeletesPermanently delete a service by service id. Destructive action; may require approval.delete_service_accepted_ruleDeletesPermanently delete a accepted rule by rule id. Destructive action; may require approval. API summary: Delete an accepted rule.delete_service_cache_variableDeletesPermanently delete a cache variable by cache variable id. Destructive action; may require approval. API summary: Delete a Cache Variable for a Service Event Orchestration.delete_servicenowDeletesPermanently delete a servicenow by integration id. Destructive action; may require approval. API summary: Delete a ServiceNow integration.delete_servicenow_tableDeletesPermanently delete a table by table id. Destructive action; may require approval. API summary: Remove a CMDB table.delete_session_configurationsMoves moneyPermanently delete a session configuration. Financial or irreversible action; may require approval. API summary: Delete an account's session configurations.delete_status_page_pageDeletesPermanently delete a page by page id. Destructive action; may require approval. API summary: Delete a Status Page Post.delete_status_page_subscriptionDeletesPermanently delete a subscription by subscription id. Destructive action; may require approval. API summary: Delete a Status Page Subscription.delete_subscriptionDeletesPermanently delete a subscription by subscription id. Destructive action; may require approval. API summary: Delete a webhook subscription.delete_tagDeletesPermanently delete a tag by tag id. Destructive action; may require approval.delete_teamDeletesPermanently delete a team by team id. Destructive action; may require approval.delete_team_escalation_policyDeletesPermanently delete a escalation policy by escalation policy id. Destructive action; may require approval. API summary: Remove an escalation policy from a team.delete_team_userDeletesPermanently delete a user by user id. Destructive action; may require approval. API summary: Remove a user from a team.delete_templateDeletesPermanently delete a template by template id. Destructive action; may require approval.delete_triggerDeletesPermanently delete a trigger by trigger id. Destructive action; may require approval.delete_trigger_serviceDeletesPermanently delete a service by service id. Destructive action; may require approval. API summary: Dissociate a Trigger and Service.delete_type_custom_fieldDeletesPermanently delete a custom field by field id. Destructive action; may require approval. API summary: Delete a Custom Field for an Incident Type.delete_unsubscribesDeletesPermanently delete a unsubscribe by incident id. Destructive action; may require approval. API summary: Remove Notification Subscriber.delete_unsubscribes_remove_team_notification_subscriptionsDeletesPermanently delete a unsubscribe by team id. Destructive action; may require approval.delete_userDeletesPermanently delete a user by user id. Destructive action; may require approval.delete_user_contact_methodDeletesPermanently delete a contact method by contact method id. Destructive action; may require approval. API summary: Delete a user's contact method.delete_user_notification_ruleDeletesPermanently delete a notification rule by notification rule id. Destructive action; may require approval. API summary: Delete a user's notification rule.delete_user_oncall_handoff_notification_ruleDeletesPermanently delete a oncall handoff notification rule by oncall handoff notification rule id. Destructive action; may require approval. API summary: Delete a User's Handoff Notification rule.delete_user_status_update_notification_ruleDeletesPermanently delete a status update notification rule by status update notification rule id. Destructive action; may require approval. API summary: Delete a user's status update notification rule.get_a_field_optionGet one field option for a custom field by field option id. API summary: Get a Field Option.get_a_scheduleGet one schedule by schedule id. API summary: Get a schedule.get_a_user_s_delegationGet one user for a user by delegation id. API summary: Get a user's delegation.get_abilityGet one ability by ability id. API summary: Test an ability.get_actionGet one action by action id. API summary: Get an Automation Action.get_action_serviceGet one service for a action by service id. API summary: Get the details of an Automation Action / service relation.get_action_teamGet one team for a action by team id. API summary: Get the details of an Automation Action / team relation.get_addonGet one addon by addon id. API summary: Get an Add-on.get_aggregated_metrics_for_all_escalation_policiesChanges dataCreate a new user. Search users first to avoid duplicates. API summary: Get aggregated metrics for all escalation policies.get_aggregated_metrics_for_all_respondersChanges dataCreate a new user. Search users first to avoid duplicates. API summary: Get aggregated metrics for all responders.get_aggregated_metrics_for_all_servicesChanges dataCreate a new user. Search users first to avoid duplicates. API summary: Get aggregated metrics for all services.get_aggregated_metrics_for_all_teamsChanges dataCreate a new user. Search users first to avoid duplicates. API summary: Get aggregated metrics for all teams.get_aggregated_metrics_for_all_usersChanges dataCreate a new user. Search users first to avoid duplicates. API summary: Get aggregated metrics for all users.get_alert_grouping_settingGet one alert grouping setting by alert grouping setting id. API summary: Get an Alert Grouping Setting.get_an_actionGet one action by action id. API summary: Get an Action.get_business_serviceGet one business service by business service id. API summary: Get a Business Service.get_business_service_dependenciesGet one business service by business service id. API summary: Get Business Service dependencies.get_change_eventGet one change event by change event id. API summary: Get a Change Event.get_connected_entitiesGet one tag by entity type. Results are paginated. API summary: Get connected entities.get_credentialGet one credential by credentials id. API summary: Get ServiceNow credentials.get_current_userGet the user the connected API key belongs to.get_custom_fieldGet one custom field by field id. API summary: Get a Field.get_custom_field_field_optionGet one field option for a custom field by field option id. API summary: Get a Field Option on a Custom Field.get_custom_field_valuesList values. API summary: Get Custom Field Values.get_customerGet one customer by customer id. API summary: Get an OAuth client.get_dashboard_statusGet the current status of a dashboard. API summary: List Status Dashboards.get_escalation_policyGet one escalation policy by ID with its escalation rules and targets.get_event_enrichmentGet one event enrichment by event enrichment id. API summary: Get an Event Enrichment.get_event_orchestrationGet one event orchestration by event orchestration id. API summary: Get an Orchestration.get_event_orchestration_cache_variableGet one cache variable for a event orchestration by cache variable id. API summary: Get a Cache Variable for a Global Event Orchestration.get_event_orchestration_integrationGet one integration for a event orchestration by integration id. API summary: Get an Integration for an Event Orchestration.get_extensionGet one extension by extension id. API summary: Get an extension.get_extension_schemaGet one extension schema by extension schema id. API summary: Get an extension vendor.get_incidentGet one incident by ID with its status, urgency, service, assignees and timestamps.get_incident_2Get one incident by incident id. API summary: Get raw data - single incident.get_incident_alertGet one alert for a incident by alert id. API summary: Get an alert.get_incident_status_updatesChanges dataGet the current status of a incident by incident id. API summary: Create a status update on an incident.get_incident_workflowGet one incident workflow by incident workflow id. API summary: Get an Incident Workflow.get_integrationGet one integration by integration id. API summary: View an integration.get_integration_connectionGet one connection for a integration by connection id. API summary: Get Workflow Integration Connection.get_invocationGet one invocation by invocation id. API summary: Get an Invocation.get_ip_allow_listGet one ip allow list by ip allow list id. API summary: Get an IP allow list.get_maintenance_windowGet one maintenance window by maintenance window id. API summary: Get a maintenance window.get_pageGet one page by page id. API summary: Get a log entry.get_page_post_updateGet one post update for a page by post update id. API summary: Get a Status Page Post Update.get_page_statusGet the current status of a page. API summary: List Status Pages.get_raw_user_analytics_dataChanges dataCreate a new user. Search users first to avoid duplicates. API summary: Get raw user analytics data.get_responder_data_aggregated_by_teamChanges dataCreate a new team. Search teams first to avoid duplicates. API summary: Get responder data aggregated by team.get_rotation_eventGet one event for a rotation by event id. API summary: Get an event.get_ruleGet one rule by rule id. API summary: Get an Event Rule from a Service.get_rulesetGet one ruleset by ruleset id. API summary: Get a Ruleset.get_ruleset_ruleGet one rule for a ruleset by rule id. API summary: Get an Event Rule.get_runnerGet one runner by runner id. API summary: Get an Automation Action runner.get_runner_teamGet one team for a runner by team id. API summary: Get the details of a runner / team relation.get_scheduleGet one on-call schedule by ID with its layers and the final rendered rotation for a since/until range.get_schedule_custom_shiftGet one custom shift for a schedule by custom shift id. API summary: Get a custom shift.get_schedule_overrideGet one override for a schedule by override id. API summary: Get an override.get_schedule_rotationGet one rotation for a schedule by rotation id. API summary: Get a rotation.get_schemaGet one schema by schema id. API summary: Get an enrichment schema.get_scoreGet one score by resource type. API summary: List resources' standards scores.get_serviceGet one service by ID, including its escalation policy and status.get_service_2Get one service by service id. API summary: Get the Service Orchestration for a Service.get_service_cache_variableGet one cache variable for a service by cache variable id. API summary: Get a Cache Variable for a Service Event Orchestration.get_servicenowGet one servicenow by integration id. API summary: Get a ServiceNow integration.get_status_dashboardGet one status dashboard by status dashboard id. API summary: Get a single Status Dashboard by id.get_status_page_impactGet one impact for a status page by impact id. API summary: Get a Status Page Impact.get_status_page_pageGet one page for a status page by page id. API summary: Get a Status Page Post.get_status_page_serviceGet one service for a status page by service id. API summary: Get a Status Page Service.get_status_page_severityGet one severity for a status page by severity id. API summary: Get a Status Page Severity.get_status_page_statusGet one status for a status page by status id. API summary: Get a Status Page Status.get_status_page_subscriptionGet one subscription for a status page by subscription id. API summary: Get a Status Page Subscription.get_subscriptionGet one subscription by subscription id. API summary: Get a webhook subscription.get_supplierGet one supplier by supplier id. API summary: Get a vendor.get_tagGet one tag by tag id. API summary: Get a tag.get_teamGet one team by team id. API summary: Get a team.get_technical_serviceGet one technical service by technical service id. API summary: Get technical service dependencies.get_templateGet one template by template id. API summary: Get a template.get_triggerGet one trigger by trigger id. API summary: Get a Trigger.get_typeGet one type by type id or name. API summary: Get an Incident Type.get_type_custom_fieldGet one custom field for a type by field id. API summary: Get an Incident Type Custom Field.get_url_slugGet one url slug by url slug. API summary: Get a single Status Dashboard by urlslug.get_userGet one user by ID with their contact details, role and teams.get_user_contact_methodGet one contact method for a user by contact method id. API summary: Get a user's contact method.get_user_notification_ruleGet one notification rule for a user by notification rule id. API summary: Get a user's notification rule.get_user_oncall_handoff_notification_ruleGet one oncall handoff notification rule for a user by oncall handoff notification rule id. API summary: Get a user's handoff notification rule.get_user_status_update_notification_ruleGet one status update notification rule for a user by status update notification rule id. API summary: Get a user's status update notification rule.get_user_status_update_notification_rulesGet the current status of a user by user id. API summary: List a user's status update notification rules.get_workflow_integrationGet one integration by integration id. API summary: Get Workflow Integration.list_a_resource_s_standards_scoresGet one score by score id. API summary: List a resource's standards scores.list_abilitiesList abilities.list_action_servicesList services for a action. API summary: Get all service references associated with an Automation Action.list_action_teamsList teams for a action. API summary: Get all team references associated with an Automation Action.list_actionsSearch actions by keyword. Use this to find existing actions before creating a new action. Results are paginated. API summary: List Actions.list_alert_grouping_settingsList alert grouping settings. Optional filters: before, total or service ids. Results are paginated.list_alertsList alerts. Optional filters: since, until, service id or suspended by. API summary: Get Paused Incident Reporting on Alerts.list_audit_records_for_a_scheduleList records. Optional filters: since or until. Results are paginated. API summary: List audit records for a schedule.list_audit_records_for_a_serviceList records. Optional filters: since or until. Results are paginated. API summary: List audit records for a service.list_audit_records_for_a_teamList records. Optional filters: since or until. Results are paginated. API summary: List audit records for a team.list_audit_records_for_a_userList records. Optional filters: since or until. Results are paginated. API summary: List audit records for a user.list_audit_records_for_an_escalation_policyList records. Optional filters: since or until. Results are paginated. API summary: List audit records for an escalation policy.list_audit_records_for_an_ip_allow_listList records. Optional filters: since or until. Results are paginated. API summary: List audit records for an IP allow list.list_business_service_subscribersList subscribers for a business service. API summary: List Business Service Subscribers.list_business_servicesList business services. Optional filters: total. Results are paginated.list_business_services_impacted_by_the_given_incidentList impacts. API summary: List Business Services impacted by the given Incident.list_business_services_sorted_by_impacted_statusList impacts. Optional filters: additional fields or ids. API summary: List Business Services sorted by impacted status.list_cache_variable_dataList data for a cache variable. API summary: Get Data for an External Data Cache Variable on a Global Event Orchestration.list_cache_variable_data_get_external_data_cache_var_data_on_serList data for a cache variable. API summary: Get Data for an External Data Cache Variable on a Service Event Orchestration.list_change_eventsList change events. Optional filters: total, team ids, integration ids, since or until. Results are paginated.list_change_events_for_a_serviceList change events. Optional filters: since, until, total, team ids or integration ids. Results are paginated. API summary: List Change Events for a service.list_countsList counts. Optional filters: since, until, service id or suspended by. API summary: Get Paused Incident Reporting counts.list_custom_field_field_optionsList field options for a custom field. API summary: List Field Options on a Custom Field.list_custom_fieldsList custom fields. Optional filters: include. API summary: List Fields.list_customersList customers. API summary: List OAuth clients.list_defaultsList defaults. API summary: Get the account default Event Enrichment.list_enablementsList enablements. API summary: Get Enablements for a Service.list_escalation_policiesList escalation policies. Filter by query, user_ids or team_ids.list_event_enrichment_associationsList associations for a event enrichment. Optional filters: association type. Results are paginated. API summary: List Event Enrichment associations.list_event_enrichment_rulesList rules for a event enrichment. API summary: Get Event Enrichment rules.list_event_enrichmentsList event enrichments. Optional filters: include. Results are paginated.list_event_orchestration_cache_variablesList cache variables for a event orchestration. API summary: List Cache Variables for a Global Event Orchestration.list_event_orchestration_enablementsList enablements for a event orchestration. API summary: List Enablements for an Event Orchestration.list_event_orchestration_globalsList globals for a event orchestration. API summary: Get the Global Orchestration for an Event Orchestration.list_event_orchestration_integrationsList integrations for a event orchestration. API summary: List Integrations for an Event Orchestration.list_event_orchestration_routersList routers for a event orchestration. API summary: Get the Router for an Event Orchestration.list_event_orchestration_unroutedsList unrouteds for a event orchestration. API summary: Get the Unrouted Orchestration for an Event Orchestration.list_event_orchestrationsList event orchestrations. Optional filters: sort by. Results are paginated.list_extension_schemasList extension schemas. Optional filters: total. Results are paginated.list_field_optionsList field options for a custom field.list_fieldsList fields. API summary: List template fields.list_impactorsList impactors. Optional filters: ids. API summary: List Impactors affecting Business Services.list_impactsList impacts. Optional filters: additional fields or ids. API summary: List the supporting Business Services for the given Business Service Id, sorted by impacted status.list_incident_alertsList the alerts grouped into an incident. Pass incident_id.list_incident_log_entriesList the log entries (timeline) of an incident: triggers, notifications, acknowledgements, escalations and resolves. Pass incident_id.list_incident_notesList the notes written on an incident. Pass incident_id.list_incident_outlier_incidentsList outlier incidents for a incident. Optional filters: since or additional details. API summary: Get Outlier Incident.list_incident_past_incidentsList past incidents for a incident. Optional filters: total. Results are paginated. API summary: Get Past Incidents.list_incident_related_change_eventsList related change events for a incident. Results are paginated. API summary: List related Change Events for an Incident.list_incident_related_incidentsList related incidents for a incident. Optional filters: additional details. API summary: Get Related Incidents.list_incident_responsesList responses for a incident. API summary: Get raw responses from a single incident.list_incidentsList incidents, newest first. Filter by statuses (triggered, acknowledged, resolved), urgencies, service_ids, team_ids, user_ids or a since/until date range.list_integrationsList integrations. Optional filters: include deprecated. Results are paginated. API summary: List Workflow Integrations.list_invocationsList invocations. Optional filters: invocation state, not invocation state, incident id or action id.list_ip_allow_listsList ip allow lists.list_license_allocationsList license allocations. Results are paginated.list_licensesList licenses.list_maintenance_windowsList maintenance windows. Filter by service_ids, team_ids or filter (past, future, ongoing).list_memoriesList memories. Optional filters: service id, incident id or type. Results are paginated. API summary: List SRE Agent memories.list_oncallsList who is on call right now or in a time range. Filter by schedule_ids, escalation_policy_ids, user_ids, since/until.list_overridesList overrides for a schedule. Optional filters: since, until, time zone or overflow. Results are paginated.list_page_postmortemsList postmortems for a page. API summary: Get a Post Postmortem.list_pagesList pages. Optional filters: total, time zone, since, until, is overview or include. Results are paginated. API summary: List log entries.list_prioritiesList the incident priority levels (P1, P2 ...) defined in the account. Use their IDs when setting an incident's priority.list_priority_thresholdsList priority thresholds. API summary: Get the global priority threshold for a Business Service to be considered impacted by an Incident.list_recommended_rulesList rules. Optional filters: service id, service ids, team ids or actions. Results are paginated. API summary: List recommended rules.list_recordsList records. Optional filters: since, until, root resource types, actor type, actor id or method type. Results are paginated. API summary: List audit records.list_records_list_schedules_audit_records_v3List records. Optional filters: since or until. Results are paginated. API summary: List audit records for a schedule.list_rotation_eventsList events for a rotation. Results are paginated.list_rulesList rules. Optional filters: total or include. Results are paginated. API summary: List Service's Event Rules.list_ruleset_rulesList rules for a ruleset. Optional filters: total. Results are paginated. API summary: List Event Rules.list_rulesetsList rulesets. Optional filters: total. Results are paginated.list_runner_teamsList teams for a runner. API summary: Get all team references associated with a runner.list_schedule_custom_shiftsList custom shifts for a schedule. Optional filters: since, until, time zone or overflow. Results are paginated.list_schedule_oncall_usersList the users who are on call in a schedule during a since/until range. Pass schedule_id.list_schedule_overridesList overrides on a schedule. Pass schedule_id, since and until.list_schedule_rotationsList rotations for a schedule. Results are paginated.list_schedulesList on-call schedules. Filter by query (name).list_schedules_2Search schedules by query, total or team ids. Use this to find existing schedules before creating a new schedule. Results are paginated. API summary: List schedules.list_schema_recordsList records for a schema. Results are paginated. API summary: List enrichment records.list_schemasList schemas. API summary: List enrichment schemas.list_service_activesList actives for a service. API summary: Get the Service Orchestration active status for a Service.list_service_cache_variablesList cache variables for a service. API summary: List Cache Variables for a Service Event Orchestration.list_servicenowsList servicenows. API summary: List ServiceNow integrations.list_servicesList services. Filter by query (name) or team_ids.list_session_configurationsList session configurations. Optional filters: type. API summary: Get an account's session configurations.list_standardsList standards. Optional filters: active or resource type.list_status_dashboard_service_impactsList service impacts for a status dashboard. Optional filters: additional fields. API summary: Get impacted Business Services for a Status Dashboard by id.list_status_page_impactsList impacts for a status page. Optional filters: post type. API summary: List Status Page Impacts.list_status_page_pagesList pages for a status page. Optional filters: post type, reviewed status or status. API summary: List Status Page Posts.list_status_page_servicesList services for a status page. API summary: List Status Page Services.list_status_page_severitiesList severities for a status page. Optional filters: post type. API summary: List Status Page Severities.list_status_page_statusesList statuses for a status page. Optional filters: post type. API summary: List Status Page Statuses.list_status_page_subscriptionsList subscriptions for a status page. Optional filters: status or channel. API summary: List Status Page Subscriptions.list_subscribersList subscribers. API summary: List Notification Subscribers.list_suppliersList suppliers. Optional filters: total. Results are paginated. API summary: List vendors.list_table_testsList tests for a table. API summary: Test a CMDB table.list_tagsList tags. Optional filters: total. Results are paginated. API summary: Get tags for entities.list_team_subscriptionsList subscriptions for a team. API summary: List Team Notification Subscriptions.list_team_usersList users for a team. Optional filters: total or include. Results are paginated. API summary: List members of a team.list_teamsList teams. Filter by query (name).list_triggersList triggers. Optional filters: workflow id, incident id, service id, trigger type, workflow name contains or sort by. Results are paginated.list_type_custom_fieldsList custom fields for a type. Optional filters: include. API summary: List Incident Type Custom Fields.list_url_slug_service_impactsList service impacts for a url slug. Optional filters: additional fields. API summary: Get impacted Business Services for a Status Dashboard by urlslug.list_user_contact_methodsList contact methods for a user. API summary: List a user's contact methods.list_user_licensesList licenses for a user. API summary: Get the License allocated to a User.list_user_notification_rulesList notification rules for a user. Optional filters: include or urgency. API summary: List a user's notification rules.list_user_oncall_handoff_notification_rulesList oncall handoff notification rules for a user. API summary: List a User's Handoff Notification Rules.list_user_subscriptionsList subscriptions for a user. API summary: List Notification Subscriptions.list_usersList users in the account. Filter by query (name or email) or team_ids.list_users_2List users for a user. Optional filters: delegation type or status. Results are paginated. API summary: List a user's delegations.list_valuesList values. API summary: Get Custom Field Values.restore_extensionChanges dataEnable a extension (extension id). API summary: Enable an extension.restore_subscriptionDeletesEnable a subscription (webhook subscription id). Destructive action; may require approval. API summary: Enable a webhook subscription.restore_tableChanges dataEnable a table (table id). API summary: Enable CMDB table sync.search_actionsSearch actions by name, runner id, classification, team id, service id or action type. Use this to find existing actions before creating a new action. Results are paginated. API summary: List Automation Actions.search_addonsSearch addons by total, include, service ids or filter. Use this to find existing addons before creating a new addon. Results are paginated. API summary: List installed Add-ons.search_connectionsSearch connections by name. Use this to find existing connections before creating a new connection. Results are paginated. API summary: List all Workflow Integration Connections.search_enrichmentsChanges dataSearch enrichments. Use this to find existing enrichments before creating a new enrichment. API summary: Query enrichment data.search_extensionsSearch extensions by total, query, extension object id, extension schema id or include. Use this to find existing extensions before creating a new extension. Results are paginated. API summary: List extensions.search_incident_workflowsSearch incident workflows by total, query or include. Use this to find existing incident workflows before creating a new incident workflow. Results are paginated. API summary: List Incident Workflows.search_integration_connectionsSearch connections for a integration by name. Use this to find existing connections before creating a new connection. Results are paginated. API summary: List Workflow Integration Connections.search_notificationsSearch notifications by total, time zone, since, until, filter or include. Use this to find existing notifications before creating a new notification. Results are paginated. API summary: List notifications.search_runnersSearch runners by name or include. Use this to find existing runners before creating a new runner. Results are paginated. API summary: List Automation Action runners.search_subscriptionsSearch subscriptions by total, filter type or filter id. Use this to find existing subscriptions before creating a new subscription. Results are paginated. API summary: List webhook subscriptions.search_tagsSearch tags by total or query. Use this to find existing tags before creating a new tag. Results are paginated. API summary: List tags.search_templatesSearch templates by total, query, template type or sort by. Use this to find existing templates before creating a new template. Results are paginated. API summary: List templates.search_typesSearch types by filter. Use this to find existing types before creating a new type. API summary: List incident types.snooze_incidentChanges dataSnooze an acknowledged incident for a number of seconds (duration); it re-triggers and pages again when the snooze ends.submit_incidentVisible to othersMerge a incident (incident id). Has effects visible outside this system. API summary: Merge incidents.submit_scheduleVisible to othersPreview a schedule. Has effects visible outside this system.submit_templateVisible to othersRender a template (template id). Has effects visible outside this system.update_actionChanges dataUpdate an existing action identified by action id. API summary: Update an Automation Action.update_addonChanges dataUpdate an existing addon identified by addon id. API summary: Update an Add-on.update_alert_grouping_settingChanges dataUpdate an existing alert grouping setting identified by alert grouping setting id. API summary: Update an Alert Grouping Setting.update_business_serviceChanges dataUpdate an existing business service identified by business service id. API summary: Update a Business Service.update_business_service_impactsVisible to othersUpdate an existing impact identified by business service id. Has effects visible outside this system. API summary: Manually change an Incident's Impact on a Business Service.update_cache_variable_dataVisible to othersUpdate an existing data identified by cache variable id. Has effects visible outside this system. API summary: Update Data for an External Data Cache Variable on a Global Event Orchestration.update_change_eventChanges dataUpdate an existing change event identified by change event id. API summary: Update a Change Event.update_credentialChanges dataUpdate an existing credential identified by credentials id. API summary: Update ServiceNow credentials.update_custom_fieldChanges dataUpdate an existing custom field identified by field id. API summary: Update a Field.update_custom_field_field_optionChanges dataUpdate an existing field option identified by field option id. API summary: Update a Field Option for a Custom Field.update_customerDeletesUpdate an existing customer identified by customer id. Destructive action; may require approval. API summary: Update an OAuth client.update_defaultsVisible to othersUpdate an existing default. Has effects visible outside this system. API summary: Mark an Event Enrichment as the account default.update_enablementChanges dataUpdate an existing enablement identified by feature name. API summary: Update an Enablement for a Service.update_escalation_policyChanges dataUpdate an existing escalation policy identified by escalation policy id. API summary: Update an escalation policy.update_event_enrichmentChanges dataUpdate an existing event enrichment identified by event enrichment id. API summary: Update an Event Enrichment.update_event_enrichment_rulesVisible to othersUpdate an existing rule identified by event enrichment id. Has effects visible outside this system. API summary: Update Event Enrichment rules.update_event_orchestrationChanges dataUpdate an existing event orchestration identified by event orchestration id. API summary: Update an Orchestration.update_event_orchestration_cache_variableChanges dataUpdate an existing cache variable identified by cache variable id. API summary: Update a Cache Variable for a Global Event Orchestration.update_event_orchestration_enablementChanges dataUpdate an existing enablement identified by feature name. API summary: Update an Enablement for an Event Orchestration.update_event_orchestration_globalsVisible to othersUpdate an existing global identified by event orchestration id. Has effects visible outside this system. API summary: Update the Global Orchestration for an Event Orchestration.update_event_orchestration_integrationChanges dataUpdate an existing integration identified by integration id. API summary: Update an Integration for an Event Orchestration.update_event_orchestration_routersVisible to othersUpdate an existing router identified by event orchestration id. Has effects visible outside this system. API summary: Update the Router for an Event Orchestration.update_event_orchestration_unroutedsVisible to othersUpdate an existing unrouted identified by event orchestration id. Has effects visible outside this system. API summary: Update the Unrouted Orchestration for an Event Orchestration.update_extensionChanges dataUpdate an existing extension identified by extension id. API summary: Update an extension.update_incidentChanges dataChange an incident: set status to acknowledged or resolved, change urgency, priority, title or reassign it. Pass incident_id and an incident object with type 'incident_reference' and the fields to change.update_incident_alertChanges dataUpdate an existing alert identified by alert id. API summary: Update an alert.update_incident_alertsVisible to othersUpdate an existing alert identified by incident id. Has effects visible outside this system. API summary: Manage alerts.update_incident_messageChanges dataUpdate an existing message identified by message id. API summary: Update a note on an incident.update_incident_workflowChanges dataUpdate an existing incident workflow identified by incident workflow id. API summary: Update an Incident Workflow.update_incidentsVisible to othersUpdate an existing incident. Has effects visible outside this system. API summary: Manage incidents.update_integrationChanges dataUpdate an existing integration identified by integration id.update_integration_connectionChanges dataUpdate an existing connection identified by connection id. Only the fields you pass are changed. API summary: Update Workflow Integration Connection.update_ip_allow_listChanges dataUpdate an existing ip allow list identified by ip allow list id. API summary: Update an IP allow list.update_maintenance_windowChanges dataUpdate an existing maintenance window identified by maintenance window id. API summary: Update a maintenance window.update_memoryChanges dataUpdate an existing memory identified by memory id. API summary: Update an SRE Agent memory.update_page_channelsVisible to othersUpdate an existing channel identified by log entry id. Has effects visible outside this system. API summary: Update log entry channel information.update_page_post_updateChanges dataUpdate an existing post update identified by post update id. API summary: Update a Status Page Post Update.update_page_postmortemsVisible to othersUpdate an existing postmortem identified by post id. Has effects visible outside this system. API summary: Create or Update a Post Postmortem.update_priority_thresholdsVisible to othersUpdate an existing priority threshold. Has effects visible outside this system. API summary: Set the Account-level priority threshold for Business Service impact.update_rotation_eventChanges dataUpdate an existing event identified by event id. API summary: Update an event.update_ruleChanges dataUpdate an existing rule identified by rule id. API summary: Update an Event Rule on a Service.update_rulesetChanges dataUpdate an existing ruleset identified by ruleset id. API summary: Update a Ruleset.update_ruleset_ruleChanges dataUpdate an existing rule identified by rule id. API summary: Update an Event Rule.update_runnerChanges dataUpdate an existing runner identified by runner id. API summary: Update an Automation Action runner.update_scheduleChanges dataUpdate an existing schedule identified by schedule id. API summary: Update a schedule.update_schedule_custom_shiftChanges dataUpdate an existing custom shift identified by custom shift id. API summary: Update a custom shift.update_schedule_overrideChanges dataUpdate an existing override identified by override id. API summary: Update an override.update_schemaChanges dataUpdate an existing schema identified by schema id. API summary: Update an enrichment schema.update_serviceChanges dataUpdate an existing service identified by service id. API summary: Update the Service Orchestration for a Service.update_service_activesVisible to othersUpdate an existing active identified by service id. Has effects visible outside this system. API summary: Update the Service Orchestration active status for a Service.update_service_cache_variableChanges dataUpdate an existing cache variable identified by cache variable id. API summary: Update a Cache Variable for a Service Event Orchestration.update_servicenow_tableChanges dataUpdate an existing table identified by table id. API summary: Update a CMDB table.update_session_configurationsVisible to othersUpdate an existing session configuration. Has effects visible outside this system. API summary: Configure an account's session configurations.update_standardChanges dataUpdate an existing standard identified by standard id. API summary: Update a standard.update_status_page_pageChanges dataUpdate an existing page identified by page id. API summary: Update a Status Page Post.update_subscriptionDeletesUpdate an existing subscription identified by subscription id. Destructive action; may require approval. API summary: Update a webhook subscription.update_teamChanges dataUpdate an existing team identified by team id. API summary: Update a team.update_team_escalation_policyChanges dataUpdate an existing escalation policy identified by escalation policy id. API summary: Add an escalation policy to a team.update_team_userChanges dataUpdate an existing user identified by user id. API summary: Add a user to a team.update_templateChanges dataUpdate an existing template identified by template id. API summary: Update a template.update_triggerChanges dataUpdate an existing trigger identified by trigger id. API summary: Update a Trigger.update_typeChanges dataUpdate an existing type identified by type id or name. API summary: Update an Incident Type.update_type_custom_fieldChanges dataUpdate an existing custom field identified by field id. API summary: Update a Custom Field for an Incident Type.update_userChanges dataUpdate an existing user identified by user id. API summary: Update a user.update_user_contact_methodChanges dataUpdate an existing contact method identified by contact method id. API summary: Update a user's contact method.update_user_notification_ruleChanges dataUpdate an existing notification rule identified by notification rule id. API summary: Update a user's notification rule.update_user_oncall_handoff_notification_ruleChanges dataUpdate an existing oncall handoff notification rule identified by oncall handoff notification rule id. API summary: Update a User's Handoff Notification Rule.update_user_status_update_notification_ruleChanges dataUpdate an existing status update notification rule identified by status update notification rule id. API summary: Update a user's status update notification rule.update_valuesVisible to othersUpdate an existing value identified by incident id. Has effects visible outside this system. API summary: Update Custom Field Values.
Set up in three steps
- 1
Pick the app
Create a free HeyMyApps account and choose PagerDuty from the app list.
- 2
Paste your key
Paste a PagerDuty REST API key and the email you log in to PagerDuty with. In PagerDuty, go to Integrations > Developer Tools > API Access Keys and click Create New API Key, and tick Read-only if you only want to read. You can also create a personal key under My Profile > User Settings > Create API User Token. Copy the key, because it is shown only once.
- 3
Add the link to your AI
You get a personal MCP link. Add it to Claude, ChatGPT or Cursor:
- Click your name, then Settings › Connectors › Add custom connector.
- Paste your link as the Remote MCP server URL.
- Switch it on from the + menu in a chat.
Questions
What can the AI do in PagerDuty?
The AI can read incidents with their alerts, notes and log entries, and read services, schedules, on-calls, escalation policies, teams, users, priorities and maintenance windows. It can open, acknowledge, resolve, snooze and update incidents, add notes, create maintenance windows and create schedule overrides.
Does the AI see my PagerDuty API key?
No. Your PagerDuty API key is encrypted at rest and never shown to the AI. After you save it, it is not shown again, not even to you. The AI only sees the results of the tools it calls.
Can I control what the AI is allowed to do?
Yes. You choose which tools are switched on, so you can start read-only. Opening an incident pages the on-call responders, and changes like resolving an incident or overriding a schedule can require your approval before they run. Every tool call is logged.
Does it work with ChatGPT?
Yes. In ChatGPT go to Settings › Apps & Connectors › Advanced and turn on Developer mode, then add your HeyMyApps link. Developer mode needs a paid ChatGPT plan: Plus, Pro, Business or Enterprise. The same link also works in Claude (Settings › Connectors › Add custom connector), Cursor and other MCP clients.
What does it cost?
HeyMyApps has a free plan with no credit card required. Paid plans bill per completed task. You also need your own PagerDuty account.
Why does PagerDuty need my login email?
PagerDuty asks for the email of a valid user when an API key changes something, such as acknowledging an incident or adding a note, so the action is recorded under that person. HeyMyApps sends the email you enter with those requests. If you use a read-only key, the AI can only read.
Let your AI work in PagerDuty today.
Start free. Your key stays encrypted, and you decide what the AI may do.
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