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Connect Claude & ChatGPT to Placetel

Ask your AI which calls you missed today, who called from a number, or how the call center queues looked on a given day. It reads calls, call detail records, recordings, faxes, numbers, users and call groups in Placetel. It can also manage address book contacts, start a click-to-call and send an SMS or fax, with your approval if you want it.

Connect Placetel free

Free plan, no credit card. Takes about a minute.

Try asking

  • “Which calls did we miss today?”

    The AI lists today's calls filtered to missed, with the numbers and times.

  • “Who is +49 30 1234567 in our address book?”

    It searches the address book by phone number and shows the matching contact.

  • “Call +49 89 7654321 from Anna's extension.”

    It finds Anna's SIP user and starts a click-to-call that rings her phone first, then connects the number.

What your AI can do

Calls and recordings

List calls by day and type, read call detail records, and find and open call recordings and faxes.

Contacts and actions

Search, create, update and delete address book contacts, start click-to-calls, and send SMS and faxes.

Setup and call center

Read numbers, SIP users, web users, call groups, call center queues, agents and calls.

  • “Text the customer that the technician arrives at 10.”

    It sends the SMS to the number you give. This sends a real text message and may incur costs.

  • “How did the call center queues do yesterday?”

    It lists the queues and yesterday's call center calls, and can show which agents are active.

  • “Which recordings do we have from calls to +49 40 555000 today?”

    It lists call recordings filtered by date and number, and can open one.

127 tools for Placetel

These tools are switched on when you connect. You can switch any of them off, or require your approval before it runs.

  • assign_webex_license_to_userChanges dataCreate a new user for a user. Required: package. Search users first to avoid duplicates. API summary: Assign Webex license to user.
  • create_a_sip_userChanges dataCreate a new user. Required: name or type. Search users first to avoid duplicates. API summary: Create a sip user.
  • create_a_webex_userChanges dataCreate a new user. Required: first name, last name or email. Search users first to avoid duplicates. API summary: Create a Webex user.
  • create_call_center_agentChanges dataCreate a new call center agent. Required: name, extension type, extension sip or extension pstn. API summary: Create an agent.
  • create_call_center_queueChanges dataCreate a new call center queue. Required: name. API summary: Create a queue.
  • create_contactChanges dataCreate an address book contact with name, company, phone and mobile numbers, emails, address and tags. Set `blocked` to block calls from this contact.
  • create_cti_answerChanges dataCreate a new answer for a cti. Required: line or call id.
  • create_cti_blind_transferMoves moneyCreate a new blind transfer for a cti. Required: line, call id or number. Financial or irreversible action; may require approval.
  • create_cti_dialChanges dataCreate a new dial for a cti. Required: line or number.
  • create_cti_dial_digitChanges dataCreate a new dial digit for a cti. Required: line, call id or digit.
  • create_cti_hangupChanges dataCreate a new hangup for a cti. Required: line or call id.
  • create_cti_holdChanges dataCreate a new hold for a cti. Required: line or call id.
  • create_cti_resumeChanges dataCreate a new resume for a cti. Required: line or call id.
  • create_cti_start_conferenceChanges dataCreate a new start conference for a cti. Required: line or call id.
  • create_cti_start_transferMoves moneyCreate a new start transfer for a cti. Required: line or call id. Financial or irreversible action; may require approval.
  • create_customerChanges dataCreate a new customer. Required: login, first name, last name or address attributes. API summary: Create new customer.
  • create_groupChanges dataCreate a new group. Required: name or type. Search groups first to avoid duplicates. API summary: Create a group.
  • create_new_subuserChanges dataCreate a new user. Required: first name or last name. Search users first to avoid duplicates. API summary: Create new subuser.
  • create_number_activationChanges dataCreate a new activation for a number. API summary: Activate a number.
  • create_number_profileChanges dataCreate a new profile for a number. Required: name. API summary: Creates a new profile for a number.
  • create_promptChanges dataCreate a new prompt. Required: name or voice. Search prompts first to avoid duplicates. API summary: Create a prompt.
  • create_provisioningChanges dataCreate a new provisioning. Required: name, mac or phone model. Search provisionings first to avoid duplicates. API summary: Creates a phone provisionings.
  • create_provisioning_reconfigureChanges dataCreate a new reconfigure for a provisioning. API summary: Trigger reconfiguration of a phone.
  • create_routingChanges dataCreate a new routing. Required: name. Search routings first to avoid duplicates. API summary: Create a routing object.
  • create_routing_planChanges dataCreate a new routing plan. API summary: Create a routing plan.
  • create_short_codeChanges dataCreate a new user for a user. Required: action or code. Search users first to avoid duplicates. API summary: Create short code.
  • create_userChanges dataCreate a new user. Required: sip user id or ms uuid. Search users first to avoid duplicates. API summary: Import user.
  • create_user_password_resetDeletesCreate a new password reset for a user. Destructive action; may require approval. API summary: Reset password for account.
  • create_workspaceChanges dataCreate a new workspace. Required: display name, supported devices, calling or location id. API summary: Create a Webex workspace.
  • delete_a_sip_userDeletesPermanently delete a user by user id. Destructive action; may require approval. API summary: Delete a sip user.
  • delete_a_subuserDeletesPermanently delete a user by user id. Destructive action; may require approval. API summary: Delete a subuser.
  • delete_a_webex_userDeletesPermanently delete a user by user id. Destructive action; may require approval. API summary: Delete a Webex user.
  • delete_callDeletesPermanently delete a call by call id. Destructive action; may require approval.
  • delete_contactDeletesPermanently delete a contact from the address book by `contact_id`.
  • delete_faxDeletesPermanently delete a fax by fax id. Destructive action; may require approval.
  • delete_groupDeletesPermanently delete a group by group id. Destructive action; may require approval.
  • delete_number_activationsMoves moneyPermanently delete a activation by number id. Financial or irreversible action; may require approval. API summary: Deactivate a number.
  • delete_number_fax_settingsMoves moneyPermanently delete a fax setting by number or id. Financial or irreversible action; may require approval. API summary: Remove the fax configuration from a number.
  • delete_number_profileDeletesPermanently delete a profile by profile id. Destructive action; may require approval. API summary: Delete a profile for a number.
  • delete_promptDeletesPermanently delete a prompt by prompt id. Destructive action; may require approval.
  • delete_provisioningDeletesPermanently delete a provisioning by provisioning id. Destructive action; may require approval. API summary: Delete a phone provisionings.
  • delete_provisioning_custom_configurationDeletesPermanently delete a custom configuration by custom configuration id. Destructive action; may require approval. API summary: Delete a phone provisionings custom configuration key.
  • delete_recordingDeletesPermanently delete a recording by recording id. Destructive action; may require approval.
  • delete_routingDeletesPermanently delete a routing by number or id. Destructive action; may require approval. API summary: Delete a routing object.
  • delete_routing_planDeletesPermanently delete a routing plan by routing plan id. Destructive action; may require approval.
  • delete_short_codeDeletesPermanently delete a user by code id. Destructive action; may require approval. API summary: Delete short code.
  • delete_subscriptionDeletesPermanently delete a subscription by subscription id. Destructive action; may require approval.
  • delete_userDeletesPermanently delete a user by sip user id. Destructive action; may require approval. API summary: Disconnect user.
  • delete_user_two_factor_authenticationsMoves moneyPermanently delete a two factor authentication by user id. Financial or irreversible action; may require approval. API summary: Reset two factor authentication for user.
  • fetch_all_webex_usersSearch users by filter first name, filter last name or filter login. Use this to find existing users before creating a new user. Results are paginated. API summary: Fetch all Webex users.
  • fetch_numbers_for_userList users for a user. Results are paginated. API summary: Fetch numbers for user.
  • fetch_webex_license_for_userList users for a user. API summary: Fetch Webex license for user.
  • get_accountGet the connected Placetel account's own details. Use to confirm which account you are working in.
  • get_ai_statusGet the current status of a ai. API summary: AI integration status.
  • get_callGet one call by `call_id`, with its numbers, duration and status.
  • get_contactGet one contact by `contact_id`.
  • get_ctiGet one cti by mac. API summary: Get config params.
  • get_customerGet one customer by customer id. API summary: Get a customer.
  • get_faxGet one fax by `fax_id`, including its delivery status.
  • get_groupGet one call group by `group_id`, including its members.
  • get_numberGet one phone number by `number_id`, with its settings.
  • get_promptGet one prompt by prompt id. API summary: Retrieve a prompt.
  • get_provisioningGet one provisioning by provisioning id. API summary: Retrieve a phone provisionings.
  • get_recordingGet one call recording by `recording_id`.
  • get_routingGet one routing by number or id. API summary: Retrieve routing.
  • get_routing_planGet one routing plan by routing plan id. API summary: Get a routing plan.
  • get_sim_cardGet one sim card by sim card id. API summary: Retrieve a SIM card.
  • get_sip_userGet one SIP user (phone extension) by `user_id`.
  • get_siteGet one site by site id. API summary: Retrieve a site.
  • get_userGet one web user by `user_id`.
  • get_workspaceGet one workspace by workspace id. API summary: Fetch a single Webex workspace.
  • list_call_center_agentsList call center agents and their status.
  • list_call_center_callsList call center calls for one `date`, optionally limited to `queue_ids`.
  • list_call_center_queuesList call center queues.
  • list_call_detail_recordsList call detail records (CDRs) for one `date`, e.g. to review call volume and durations for that day.
  • list_callsList calls for one day (`filter_date`, YYYY-MM-DD, defaults to today), filtered by `filter_type` (voicemail, missed, blocked, accepted), `filter_from_number` or `filter_to_number`.
  • list_customersList customers. Results are paginated.
  • list_devicesList devices. Results are paginated. API summary: Fetch all devices.
  • list_faxesList sent and received faxes, filtered by `filter_type`, `filter_from_number` or `filter_to_number`.
  • list_groupsList call groups (ring groups), filtered by name, type or description.
  • list_integrationsList integrations.
  • list_number_fax_settingsList fax settings for a number. API summary: Fetch fax settings for a number.
  • list_number_profilesList profiles for a number.
  • list_numbersList the account's phone numbers, filtered by name, number, prefix, site or activation state.
  • list_provisioning_custom_configurationsList custom configurations for a provisioning. API summary: Retrieve a phone provisionings custom configurations.
  • list_recordingsList call recordings, filtered by `filter_date`, `filter_from`, `filter_to` or direction.
  • list_routing_plan_routingsList routings for a routing plan. API summary: Get a routing plans objects.
  • list_routing_plan_simulatesList simulates for a routing plan. Optional filters: time. API summary: Simulate the usage of a routing plan.
  • list_routing_plansList routing plans. Results are paginated. API summary: Get all routing plans.
  • list_sip_usersList SIP users (phone extensions), filtered by name, username or number (`filter_did`). Use to find a sipuid for start_call.
  • list_sitesList sites. Results are paginated. API summary: Get all sites.
  • list_subscriptionsList subscriptions.
  • list_usersList the web users (logins) of the Placetel account, filtered by name, email or login.
  • list_users_2List users for a user. API summary: Short codes.
  • list_workspacesList workspaces. Optional filters: display name. API summary: List all Webex workspaces.
  • reject_ctiVisible to othersDecline a cti (mac). Has effects visible outside this system.
  • search_contactsSearch the Placetel address book by name, company, email or phone (`search_number` matches any number). Use to find a contact ID.
  • search_promptsSearch prompts by filter name or filter description. Use this to find existing prompts before creating a new prompt. Results are paginated. API summary: Fetch all prompts.
  • search_provisioningsSearch provisionings by search or webuser id. Use this to find existing provisionings before creating a new provisioning. Results are paginated. API summary: Get all phone provisionings.
  • search_routingsSearch routings by filter updated at gte or filter updated at lte. Use this to find existing routings before creating a new routing. Results are paginated. API summary: Get all routings.
  • search_sim_cardsSearch sim cards by filter status. Use this to find existing sim cards before creating a new sim card. Results are paginated. API summary: Fetch all SIM cards.
  • search_usersSearch users by filter sync status. Use this to find existing users before creating a new user. Results are paginated. API summary: Fetch all users.
  • send_cti_dtmf_digitsVisible to othersSend a cti (mac). Has effects visible outside this system. API summary: Send DTMF Digits.
  • send_faxChanges dataSend a fax: `file` is the document, sent from `from_number` to `to_number`; the status report goes to `email`. This sends a real fax.
  • send_smsVisible to othersSend an SMS with `message` to the `recipient` phone number. This sends a real text message and may incur costs.
  • start_callChanges dataStart a click-to-call: rings the SIP user given by `sipuid` first, then connects them to the `target` number. This places a real phone call.
  • submit_cti_conferenceVisible to othersComplete a cti (mac). Has effects visible outside this system. API summary: Complete conference.
  • submit_cti_transferMoves moneyComplete a cti (mac). Financial or irreversible action; may require approval. API summary: Complete transfer.
  • update_a_sip_userChanges dataUpdate an existing user identified by user id. API summary: Update a sip user.
  • update_a_subuserChanges dataUpdate an existing user identified by user id. API summary: Update a subuser.
  • update_call_center_agentChanges dataUpdate an existing call center agent identified by call center agent id. API summary: Update an agent.
  • update_call_center_callChanges dataUpdate an existing call center call identified by pick. API summary: Pick a call center call.
  • update_call_center_queueChanges dataUpdate an existing call center queue identified by call center queue id. API summary: Update a queue.
  • update_contactChanges dataUpdate a contact by `contact_id`. Only the fields you pass change.
  • update_ctiChanges dataUpdate an existing cti identified by mac. API summary: Set config params.
  • update_groupChanges dataUpdate an existing group identified by group id. API summary: Update a group.
  • update_number_fax_settingsVisible to othersUpdate an existing fax setting identified by number or id. Has effects visible outside this system. API summary: Configure a number as a fax number.
  • update_number_profilesVisible to othersUpdate an existing profile identified by number id. Has effects visible outside this system. API summary: Activates a profile for a number.
  • update_numbers_for_userVisible to othersUpdate an existing user identified by user id. Only the fields you pass are changed. Has effects visible outside this system. API summary: Update numbers for user.
  • update_promptChanges dataUpdate an existing prompt identified by prompt id. API summary: Update a prompt.
  • update_provisioningChanges dataUpdate an existing provisioning identified by provisioning id. API summary: Update a phone provisionings.
  • update_provisioning_custom_configurationsVisible to othersUpdate an existing custom configuration identified by provisioning id. Has effects visible outside this system. API summary: Update or create a phone provisionings custom configuration key.
  • update_routingChanges dataUpdate an existing routing identified by number or id. API summary: Update routing.
  • update_routing_planChanges dataUpdate an existing routing plan identified by routing plan id. API summary: Update a routing plan.
  • update_subscriptionsVisible to othersUpdate an existing subscription. Has effects visible outside this system. API summary: Add a subscription.
  • update_userChanges dataUpdate an existing user identified by sip user id. Only the fields you pass are changed. API summary: Sync user.
  • update_usersVisible to othersUpdate an existing user identified by user id. Only the fields you pass are changed. Has effects visible outside this system. API summary: Update Webex license for user.

Set up in three steps

  1. 1

    Pick the app

    Create a free HeyMyApps account and choose Placetel from the app list.

  2. 2

    Paste your key

    Paste your Placetel API key. In the Placetel web portal open Integrationen and choose Web API to create or copy the key. An existing API v1 key also works.

  3. 3

    Add the link to your AI

    You get a personal MCP link. Add it to Claude, ChatGPT or Cursor:

    1. Click your name, then Settings › Connectors › Add custom connector.
    2. Paste your link as the Remote MCP server URL.
    3. Switch it on from the + menu in a chat.

Questions

What can the AI do in Placetel?

The AI can read calls, call detail records, recordings, faxes, contacts, phone numbers, SIP users, web users, call groups and call center queues, agents and calls. It can create, update and delete contacts, start a click-to-call, send an SMS and send a fax.

Does the AI see my Placetel API key?

No. Your Placetel API key is encrypted at rest and never shown to the AI. After you save it, it is not shown again, not even to you. The AI only sees the results of the tools it calls.

Can I control what the AI is allowed to do?

Yes. You choose which tools are switched on, so you can start read-only. Starting a call, sending an SMS or fax and deleting a contact all have real effects, and they can require your approval before they run. Every tool call is logged.

Does it work with ChatGPT?

Yes. In ChatGPT go to Settings › Apps & Connectors › Advanced and turn on Developer mode, then add your HeyMyApps link. Developer mode needs a paid ChatGPT plan: Plus, Pro, Business or Enterprise. The same link also works in Claude (Settings › Connectors › Add custom connector), Cursor and other MCP clients.

What does it cost?

HeyMyApps has a free plan with no credit card required. Paid plans bill per completed task. You also need your own Placetel account. Any cost for SMS, calls or faxes is between you and Placetel.

How does a click-to-call work?

The AI starts the call from one of your SIP users (phone extensions). Placetel rings that extension first, and when it is answered, connects it to the target number. The AI can list SIP users to find the right extension.

Let your AI work in Placetel today.

Start free. Your key stays encrypted, and you decide what the AI may do.

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HeyMyApps is not affiliated with Placetel. Product names are trademarks of their owners.