Integration · Customer support

Connect Claude & ChatGPT to Pylon

Ask your AI which support issues are open for an account, to draft a reply, or to find the right knowledge base article in Pylon. It can search, create and update issues, read the message thread, reply to customers, add internal notes and snooze issues. It also works with accounts, contacts, tasks and teams.

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Try asking

“Which open issues does Acme have right now?”
The AI searches issues filtered by the account and state, and lists them with title, assignee and priority.
“Summarize the conversation on issue 1842.”
It reads the messages on the issue and gives you a short summary of what the customer asked and what was answered.
“Draft a reply to the latest message on issue 1842 saying the fix ships Friday.”
It saves a draft reply on the issue for a teammate to review before it is sent.

What your AI can do

Issues and replies

Search, create and update issues, read messages, reply to customers, draft replies, add internal notes and snooze.

Accounts and contacts

Search, create and update customer accounts and contacts with domains, owners, tags and custom fields.

Tasks and knowledge base

List, create and update tasks, and read knowledge base articles, teams, users, tags and issue statuses.

“Add an internal note that engineering is looking at this.”
It adds a note to the issue that the customer cannot see.
“Assign issue 1790 to the Billing team and snooze it until Monday 9:00.”
It updates the team on the issue and snoozes it until that time.
“Do we have a help article about SSO setup?”
It lists your knowledge bases and their articles and opens the one that matches.

161 tools for Pylon

These tools are switched on when you connect. You can switch any of them off, or require your approval before it runs.

add_internal_noteVisible to othersAdd an internal note (not visible to the customer) to an issue by `issue_id` with `body_html`.
add_or_remove_followers_to_from_an_issueVisible to othersCreate a new ticket for a ticket. Search tickets first to avoid duplicates. Has effects visible outside this system. API summary: Add or remove followers to/from an issue.
attach_ticket_to_feature_requestVisible to othersAttach a ticket (feature request id). Has effects visible outside this system. API summary: Link or unlink an external issue to/from a feature request.
attach_ticket_to_taskVisible to othersAttach a ticket (task id). Has effects visible outside this system. API summary: Link or unlink an external issue to/from a task.
attach_ticket_to_task_link_task_issueVisible to othersAttach a ticket (task id). Has effects visible outside this system. API summary: Link or unlink a Pylon issue to/from a task.
attach_ticket_to_ticketVisible to othersAttach a ticket (issue id). Has effects visible outside this system. API summary: Link or unlink external issues to/from an issue.
create_accountChanges dataCreate a customer account with `name`, plus domains, owner, tags and custom fields.
create_account_taskChanges dataCreate a new task for a account. Required: slug. Search tasks first to avoid duplicates. API summary: Create a new activity for an account.
create_an_account_highlightChanges dataCreate a new account for a account. Required: content html. Search accounts first to avoid duplicates. API summary: Create an account highlight.
create_an_account_relationshipChanges dataCreate a new account for a account. Required: related object id or relationship type. Search accounts first to avoid duplicates. API summary: Create an account relationship.
create_an_ai_response_for_an_issueVisible to othersCreate a new ticket for a ticket. Required: ai agent id. Search tickets first to avoid duplicates. Has effects visible outside this system. API summary: Create an AI response for an issue.
create_article_productChanges dataCreate a new product for a article. API summary: Request review on an article.
create_contactChanges dataCreate a contact with `name`, plus email, phone and account.
create_custom_fieldChanges dataCreate a new custom field. Required: label, object type or type. API summary: Create a custom field.
create_custom_field_select_optionChanges dataCreate a new select option for a custom field. Required: label or slug. API summary: Create a custom field select option.
create_documentChanges dataCreate a new document. API summary: Create an attachment.
create_feature_requestChanges dataCreate a new feature request. Required: title. Search feature requests first to avoid duplicates. API summary: Create a feature request.
create_feature_request_evidenceChanges dataCreate a new evidence for a feature request. Required: account id. API summary: Link a customer account to a feature request.
create_issueVisible to othersCreate an issue with `title` and `body_html`, optionally with account, requester, assignee, team, priority and tags.
create_issue_group_ticketVisible to othersCreate a new ticket for a issue group. Required: child issue ids. Search tickets first to avoid duplicates. Has effects visible outside this system. API summary: Add children to an issue group.
create_knowledge_basis_categoryChanges dataCreate a new category for a knowledge basis. Required: title. API summary: Create a collection.
create_knowledge_basis_productChanges dataCreate a new product for a knowledge basis. Required: author user id, body html or title. API summary: Create an article.
create_knowledge_basis_route_redirectChanges dataCreate a new route redirect for a knowledge basis. Required: from path, object id or object type.
create_macroChanges dataCreate a new macro. Required: macro group id, name or text html.
create_messageVisible to othersCreate a new message for a message. Has effects visible outside this system. API summary: Redact a message.
create_milestoneChanges dataCreate a new milestone. Required: name or project id. Search milestones first to avoid duplicates. API summary: Create a milestone.
create_notebook_block_messageChanges dataCreate a new message for a notebook block. Required: content html. API summary: Append a note to an account notebook block.
create_projectChanges dataCreate a new project. Required: account id. Search projects first to avoid duplicates. API summary: Create a project.
create_tagChanges dataCreate a new tag. Required: object type or value.
create_taskChanges dataCreate a task with `title`, plus optional status, due date, assignee, account and project.
create_task_messageChanges dataCreate a new message for a task. Required: body html. API summary: Create a comment on a task.
create_teamChanges dataCreate a new team. Required: name.
create_ticket_threadVisible to othersCreate a new thread for a ticket. Has effects visible outside this system. API summary: Create a thread on an issue.
create_training_dataChanges dataCreate a new training data. API summary: Create a training data configuration.
delete_accountDeletesPermanently delete a account by account id 2. Destructive action; may require approval. API summary: Delete an account highlight.
delete_an_account_relationshipDeletesPermanently delete a account by account id 2. Destructive action; may require approval. API summary: Delete an account relationship.
delete_an_existing_accountDeletesPermanently delete a account by account id. Destructive action; may require approval. API summary: Delete an existing account.
delete_call_recordingDeletesPermanently delete a call recording by call recording id. Destructive action; may require approval.
delete_contactDeletesPermanently delete a contact by contact id. Destructive action; may require approval. API summary: Delete a contact by its ID or external ID.
delete_custom_field_select_optionsMoves moneyPermanently delete a select option by custom field id. Financial or irreversible action; may require approval. API summary: Delete a custom field select option.
delete_custom_objectDeletesPermanently delete a custom object by custom object id. Destructive action; may require approval.
delete_feature_requestDeletesPermanently delete a feature request by feature request id. Destructive action; may require approval.
delete_issue_group_ticketDeletesPermanently delete a ticket by ticket issue id. Destructive action; may require approval. API summary: Remove a child from an issue group.
delete_knowledge_basis_categoryDeletesPermanently delete a category by category id. Destructive action; may require approval. API summary: Delete a collection.
delete_knowledge_basis_productDeletesPermanently delete a product by product id. Destructive action; may require approval. API summary: Delete an article.
delete_macroDeletesPermanently delete a macro by macro id. Destructive action; may require approval. API summary: Delete an existing macro.
delete_messageDeletesPermanently delete a message by message id. Destructive action; may require approval. API summary: Remove an email suppression.
delete_milestoneDeletesPermanently delete a milestone by milestone id. Destructive action; may require approval.
delete_projectDeletesPermanently delete a project by project id. Destructive action; may require approval. API summary: Delete an existing project.
delete_tagDeletesPermanently delete a tag by tag id. Destructive action; may require approval. API summary: Delete an existing tag.
delete_taskDeletesPermanently delete a task by task id. Destructive action; may require approval. API summary: Delete an existing task.
delete_task_messageDeletesPermanently delete a message by message id. Destructive action; may require approval. API summary: Delete a comment on a task.
delete_ticketDeletesPermanently delete a ticket by ticket id. Destructive action; may require approval. API summary: Delete an existing issue.
delete_ticket_messageDeletesPermanently delete a message by message id. Destructive action; may require approval.
delete_training_data_documentsMoves moneyPermanently delete a document by training data id. Financial or irreversible action; may require approval. API summary: Delete training data documents.
draft_issue_replyVisible to othersSave a draft reply on an issue by `issue_id` with `body_html`, for a teammate to review before sending.
get_a_custom_objectGet one custom object by custom object id. API summary: Get a custom object.
get_a_list_of_ticket_formsList tickets. API summary: Get a list of ticket forms.
get_a_ticket_formGet one ticket by ticket id. API summary: Get a ticket form.
get_accountGet one account by `account_id`.
get_account_relationshipsList accounts for a account. API summary: Get account relationships.
get_all_task_statusesList tasks. API summary: Get all task statuses.
get_articleGet one knowledge base article by `knowledge_basis_id` and `product_id` (the article ID).
get_call_recordingGet one call recording by call recording id. API summary: Get a call recording by its ID.
get_contactGet one contact by `contact_id`.
get_current_userGet the Pylon user this connection acts as.
get_custom_fieldGet one custom field by custom field id. API summary: Get a custom field by its ID.
get_custom_objectGet one custom object by type. Results are paginated. API summary: List custom objects.
get_feature_requestGet one feature request by feature request id. API summary: Get a feature request by ID.
get_followers_of_an_issueList tickets for a ticket. API summary: Get followers of an issue.
get_issueGet one issue by `ticket_id` (issue ID or number), with state, assignee, account and requester.
get_knowledge_basisGet one knowledge basis by knowledge basis id. API summary: Get a knowledge base by its ID.
get_knowledge_basis_categoryGet one category for a knowledge basis by category id. API summary: Get a collection by its ID.
get_knowledge_basis_themeGet one theme for a knowledge basis by theme id. API summary: Get a knowledge base theme.
get_macroGet one macro by macro id. API summary: Get a macro by its ID.
get_milestoneGet one milestone by milestone id. API summary: Get a milestone by its ID.
get_projectGet one project by project id. API summary: Get a project by its ID.
get_surveyGet one survey by survey id. API summary: Get a survey by its ID.
get_tagGet one tag by tag id. API summary: Get a tag by its ID.
get_taskGet one task by task id. API summary: Get a task by its ID.
get_teamGet one team by team id. API summary: Get a team by its ID.
get_training_dataGet one training data by training data id. API summary: Get a training data configuration by its ID.
get_userGet one user by user id. API summary: Get a user by its ID.
list_account_tasksList tasks for a account. Optional filters: activity type, start time or end time. Results are paginated. API summary: Get custom activities for an account.
list_accountsList accounts. Results are paginated. API summary: Get a list of accounts.
list_articlesList the articles in a knowledge base by `knowledge_basis_id`.
list_audit_logsList audit logs. Results are paginated. API summary: Get a list of audit logs.
list_contactsList contacts. Results are paginated. API summary: Get all contacts.
list_custom_fieldsList custom fields. Optional filters: object type. API summary: Get all custom fields.
list_issue_messagesList the messages on an issue by `issue_id`. Use to find the `message_id` to reply to.
list_issue_statusesVisible to othersList the issue statuses (states) used in the workspace.
list_issuesList issues created between `start_time` and `end_time` (RFC 3339).
list_knowledge_basesList knowledge bases. Use to find the `knowledge_basis_id` for articles.
list_knowledge_basis_categoriesList categories for a knowledge basis. API summary: Get all collections in a knowledge base.
list_macro_groupsList macro groups. API summary: Get all macro groups.
list_macrosList macros. Optional filters: macro group id. API summary: Get all macros.
list_notebook_block_messagesList messages for a notebook block. Results are paginated. API summary: Get notes from an account notebook block.
list_productsList products. Optional filters: knowledge base id or article id. Results are paginated. API summary: Get article feedback.
list_survey_responsesList responses for a survey. Optional filters: submitted after, submitted before, account id or contact id. Results are paginated. API summary: Get survey responses for a survey.
list_surveysList surveys. API summary: Get all surveys.
list_tagsList tags that can be put on issues, accounts and contacts.
list_task_messagesList messages for a task. API summary: Get comments for a task.
list_tasksList tasks.
list_tasks_2List tasks. API summary: Get custom activity types.
list_teamsList support teams. Use to find a `team_id`.
list_ticket_survey_responsesList survey responses for a ticket. Optional filters: survey id, submitted after or submitted before. Results are paginated. API summary: Get survey responses for an issue.
list_ticket_threadsList threads for a ticket. API summary: Get all threads on an issue.
list_ticket_voice_callsList voice calls for a ticket. API summary: Get voice calls (with recordings and transcripts) for an issue.
list_training_dataList training data. API summary: List all training data configurations.
list_usersList team members (users), optionally including deactivated ones. Use to find assignee IDs.
list_users_2List users. API summary: Get a list of all user roles.
reply_to_issueVisible to othersSend a customer-facing reply on an issue by `issue_id`, replying to `message_id`, with `body_html`. The customer receives it.
search_accountsChanges dataSearch customer accounts with `search_text` or a `filter`. Use to find an account ID.
search_audit_logsChanges dataSearch audit logs. Use this to find existing audit logs before creating a new audit log. API summary: Search audit logs with filters.
search_call_recordingsChanges dataSearch call recordings. Use this to find existing call recordings before creating a new call recording. API summary: Search for call recordings by a given filter.
search_contactsChanges dataSearch contacts with `search_text` or a `filter`. Use to find a contact ID.
search_custom_objectsChanges dataSearch custom objects. Use this to find existing custom objects before creating a new custom object. API summary: Search for custom objects by a given filter.
search_feature_requestsChanges dataSearch feature requests. Use this to find existing feature requests before creating a new feature request. API summary: Search or list feature requests.
search_issuesChanges dataSearch issues (tickets) with `search_text` or a `filter` (e.g. by state, assignee, account or tags).
search_milestonesChanges dataSearch milestones. Use this to find existing milestones before creating a new milestone. API summary: Search for milestones by a given filter.
search_projectsChanges dataSearch projects. Use this to find existing projects before creating a new project. API summary: Search for projects by a given filter.
search_surveysChanges dataSearch surveys. Use this to find existing surveys before creating a new survey. API summary: Search for surveys by a given filter.
search_tasksChanges dataSearch tasks. Use this to find existing tasks before creating a new task. API summary: Search for tasks by a given filter.
search_usersChanges dataSearch users. Use this to find existing users before creating a new user. API summary: Search for users by a given filter.
send_messageVisible to othersEmail a message. Has effects visible outside this system. Results are paginated. API summary: Get email suppressions.
snooze_issueVisible to othersSnooze an issue by `issue_id` until `snooze_until` (RFC 3339).
submit_accountVisible to othersMerge a account. Has effects visible outside this system. API summary: Merge accounts.
submit_feature_requestVisible to othersMerge a feature request. Has effects visible outside this system. API summary: Merge feature requests.
submit_themeVisible to othersPublish a theme (theme id). Has effects visible outside this system. API summary: Publish a knowledge base theme.
submit_ticketVisible to othersIssue a ticket. Has effects visible outside this system. API summary: Create an issue group.
submit_ticket_submit_ticket_formVisible to othersSubmit a ticket (ticket form id). Has effects visible outside this system. API summary: Submit a ticket form.
update_accountChanges dataUpdate an account by `account_id`: name, domains, owner, tags or custom fields.
update_account_2Changes dataUpdate an existing account identified by account id 2. Only the fields you pass are changed. API summary: Update an account highlight.
update_accountsVisible to othersUpdate an existing account. Only the fields you pass are changed. Has effects visible outside this system. API summary: Update multiple accounts.
update_call_recordingChanges dataUpdate an existing call recording identified by call recording id. Only the fields you pass are changed. API summary: Update a call recording.
update_contactChanges dataUpdate a contact by `contact_id`: name, email, phone, account or custom fields.
update_custom_fieldChanges dataUpdate an existing custom field identified by custom field id. Only the fields you pass are changed. API summary: Update a custom field.
update_custom_field_select_optionsVisible to othersUpdate an existing select option identified by custom field id. Only the fields you pass are changed. Has effects visible outside this system. API summary: Update a custom field select option.
update_custom_objectChanges dataUpdate an existing custom object identified by type. API summary: Create a custom object.
update_feature_requestChanges dataUpdate an existing feature request identified by feature request id. Only the fields you pass are changed. API summary: Update a feature request.
update_feature_request_portal_visibilityChanges dataUpdate an existing feature request identified by feature request id. API summary: Set portal visibility for a feature request.
update_issueVisible to othersUpdate an issue by `ticket_id`: state, title, assignee, team, account, tags or custom fields. Only the fields you pass change.
update_knowledge_basis_categoryChanges dataUpdate an existing category identified by category id. Only the fields you pass are changed. API summary: Update a collection.
update_knowledge_basis_productChanges dataUpdate an existing product identified by product id. Only the fields you pass are changed. API summary: Update an article.
update_knowledge_basis_themeChanges dataUpdate an existing theme identified by theme id. Only the fields you pass are changed. API summary: Update a knowledge base theme draft.
update_macroChanges dataUpdate an existing macro identified by macro id. Only the fields you pass are changed. API summary: Update a macro.
update_milestoneChanges dataUpdate an existing milestone identified by milestone id. Only the fields you pass are changed. API summary: Update a milestone.
update_projectChanges dataUpdate an existing project identified by project id. Only the fields you pass are changed. API summary: Update a project.
update_tagChanges dataUpdate an existing tag identified by tag id. Only the fields you pass are changed.
update_taskChanges dataUpdate a task by `task_id`: title, status, due date, assignee or body.
update_task_messageChanges dataUpdate an existing message identified by message id. Only the fields you pass are changed. API summary: Update a comment on a task.
update_teamChanges dataUpdate an existing team identified by team id. Only the fields you pass are changed.
update_userChanges dataUpdate an existing user identified by user id. Only the fields you pass are changed. API summary: Update a user.
upload_contactChanges dataUpload a contact. API summary: Import a new contact.
upload_documentChanges dataUpload a document (account id). API summary: Upload files to an account.
upload_messageChanges dataUpload a message (issue id). API summary: Import messages onto an existing issue.
upload_projectChanges dataUpload a project. API summary: Import a project.
upload_taskChanges dataUpload a task. API summary: Import a task.
upload_ticketVisible to othersUpload a ticket. Has effects visible outside this system. API summary: Import an issue.
upload_training_dataChanges dataUpload a training data. API summary: Upload files as training data.
upload_training_data_contentChanges dataUpload a training data. API summary: Upload text content as training data.

Set up in three steps

1
Pick the app
Create a free HeyMyApps account and choose Pylon from the app list.
2
Paste your key
Paste a Pylon API token and your Pylon API address. In Pylon open Settings > API Tokens (app.usepylon.com/settings/api-tokens) and create a token. Use https://api.usepylon.com as the API address, or https://api.eu.usepylon.com if your workspace is hosted in the EU.
3
Add the link to your AI
You get a personal MCP link. Add it to Claude, ChatGPT or Cursor:
1. Click your name, then Settings › Connectors › Add custom connector.
2. Paste your link as the Remote MCP server URL.
3. Switch it on from the + menu in a chat.

Questions

What can the AI do in Pylon?

The AI can search and read issues, messages, accounts, contacts, tasks, teams, users, tags, issue statuses and knowledge base articles. It can create and update issues, accounts, contacts and tasks, reply to customers, save draft replies, add internal notes and snooze issues.

Does the AI see my Pylon API token?

No. Your Pylon API token is encrypted at rest and never shown to the AI. After you save it, it is not shown again, not even to you. The AI only sees the results of the tools it calls.

Can I control what the AI is allowed to do?

Yes. You choose which tools are switched on, so you can start read-only. A reply to an issue reaches the customer, so you can keep that tool off and use draft replies, or require your approval before it runs. Every tool call is logged.

Does it work with ChatGPT?

Yes. In ChatGPT go to Settings › Apps & Connectors › Advanced and turn on Developer mode, then add your HeyMyApps link. Developer mode needs a paid ChatGPT plan: Plus, Pro, Business or Enterprise. The same link also works in Claude (Settings › Connectors › Add custom connector), Cursor and other MCP clients.

What does it cost?

HeyMyApps has a free plan with no credit card required. Paid plans bill per completed task. You also need your own Pylon account.

Which API address should I use?

Use https://api.usepylon.com if your Pylon workspace is hosted in the US, or https://api.eu.usepylon.com if it is hosted in the EU. Actions the AI takes appear in Pylon under the name of the API token you created.