Integration · Customer support

Connect Claude & ChatGPT to SuperOps IT

Ask your AI which tickets are open, what software is on a laptop, or which alerts a device has raised, and get the answer from SuperOps IT. It can create and update tickets, reply to requesters, add notes, resolve alerts and create tasks. It can also look up users, sites, technicians and knowledge base articles, so routine IT work takes less clicking.

Connect SuperOps IT free

Free plan, no credit card. Takes about a minute.

Try asking

“Which high priority tickets are still open, and who has them?”
The AI lists open tickets filtered by priority, with subject, requester and assigned technician.
“Create a ticket for the Copenhagen office: printer on floor 2 is offline.”
It finds the site ID and creates the ticket with the subject, site and source.
“Reply to ticket 1187 that the new laptop ships Monday, and email the requester.”
It adds the reply to the ticket conversation and sends it by email.

What your AI can do

Tickets and tasks

List, create and update tickets, read and add replies and notes, and create and read tasks linked to tickets or projects.

Assets and alerts

List managed assets, read summaries and installed software, see alerts per asset or across all assets, and resolve alerts.

Users, sites and knowledge base

Look up and update users, create new ones, list sites, technicians and groups, and read knowledge base articles.

“What software is installed on Anna's laptop, and does it have any alerts?”
It finds the asset, lists its installed software and the alerts raised for it.
“Assign ticket 1203 to the network team and set it to in progress.”
It looks up technician groups and updates the ticket's status and assignment.
“Is there a knowledge base article on VPN setup?”
It lists knowledge base collections and articles and reads the one that matches.

95 tools for SuperOps IT

These tools are switched on when you connect. You can switch any of them off, or require your approval before it runs.

add_noteChanges dataAdd a note to a ticket or project (`workItem` with module TICKET or PROJECT and its ID) with `content`, marked PUBLIC or PRIVATE.
attach_categoryChanges dataAssign a category. API summary: Assign Device Category to Assets.
create_alertChanges dataCreate a new alert. Required: input. API summary: Creates an alert for an asset.
create_categoryChanges dataCreate a new category. Required: input. API summary: Creates a KB Collection.
create_category_createChanges dataCreate a new category. Required: input. API summary: Creates a new service category in the service catalog.
create_departmentChanges dataCreate a new department. Required: input. API summary: Creates a department.
create_fieldChanges dataCreate a new field. Required: input. API summary: Creates a new field.
create_it_documentationChanges dataCreate a new it documentation. Required: input. API summary: Creates a new IT document record.
create_message_create_ticket_noteChanges dataCreate a new message. Required: input. API summary: Creates a new ticket note. @deprecated(reason: "Use 'createNote' instead.").
create_productChanges dataCreate a new product. Required: input. API summary: Creates a KB Article.
create_product_createChanges dataCreate a new product. Required: input. API summary: Creates a new item in the Products and Services catalog.
create_product_create_service_itemChanges dataCreate a new product. Required: input. API summary: Creates a new service item in the service catalog.
create_run_script_on_assetChanges dataCreate a new run script on asset. Required: input. API summary: Runs a script on an asset.
create_service_offeringChanges dataCreate a new service offering. Required: input. API summary: Creates service offerings.
create_siteChanges dataCreate a new site. Required: input. API summary: Creates a site.
create_soft_delete_assetChanges dataCreate a new soft delete asset. API summary: Soft-deletes an asset from the platform.
create_taskChanges dataCreate a task with `title` and `status`, optionally linked to a ticket or project, with due date, technician and description.
create_ticketChanges dataCreate a ticket; `input` needs `subject`, `site` (site ID) and `source`, plus optional description, requester, technician, priority, status and category.
create_ticket_hard_delete_ticketsChanges dataCreate a new ticket. API summary: Trashed tickets will be deleted from the system automatically after 30 days. This mutation can be used to delete tickets from the trash.
create_ticket_soft_delete_ticketsChanges dataCreate a new ticket. API summary: Trash i.,e soft delete tickets.
create_unmonitored_assetChanges dataCreate a new unmonitored asset. Required: input. API summary: Creates an unmonitored asset under the given asset class.
create_userChanges dataCreate a user with `firstName` and `email`, plus optional last name, phone, department, site and roles.
delete_categoriesDeletesPermanently delete a category. Destructive action; may require approval. API summary: Deletes a KB Collection.
delete_fieldsDeletesPermanently delete a field. Destructive action; may require approval. API summary: Deletes an existing field.
delete_it_documentationsDeletesPermanently delete a it documentation. Destructive action; may require approval. API summary: Deletes an IT document record.
delete_productsDeletesPermanently delete a product. Destructive action; may require approval. API summary: Deletes a KB Article.
delete_service_offeringsDeletesPermanently delete a service offering. Destructive action; may require approval.
delete_sitesDeletesPermanently delete a site. Destructive action; may require approval. API summary: Deletes the sites.
delete_usersDeletesPermanently delete a user. Destructive action; may require approval. API summary: Deletes the records of an existing user.
delete_worklogsDeletesPermanently delete a worklog. Destructive action; may require approval.
fetch_a_service_itemChanges dataList products. API summary: Fetch a service item.
get_assetChanges dataGet one asset by `input.assetId`.
get_asset_summaryChanges dataGet an asset's summary by `input.assetId`, such as hardware, OS and status.
get_kb_itemChanges dataGet one knowledge base collection or article by `input.itemId`.
get_taskChanges dataGet one task by `input.taskId`.
get_ticketChanges dataGet one ticket by `input.ticketId`, with subject, status, priority, requester, technician, site and SLA details.
get_userChanges dataGet one user by `input.userId`.
list_alertsChanges dataList alerts across your assets with paging, sorting and an optional `input.condition` filter.
list_all_fieldsChanges dataList all fields. API summary: Fetches all the fields for a Module, Ex: TICKET,COMPANYUSER,.
list_asset_alertsChanges dataList the alerts raised for one asset by `input.assetId`.
list_asset_class_custom_fieldsChanges dataList asset class custom fields. API summary: Fetches the custom fields defined on a specific Asset Class, including unmonitored asset classes.
list_asset_custom_fieldsChanges dataList asset custom fields. API summary: Fetches the list of asset custom fields based on module Ex: Windows, Mac.
list_asset_disk_detailsChanges dataList asset disk details. API summary: To Fetch Asset Disk Details.
list_asset_infosChanges dataList asset infos. API summary: Fetch Asset Info By TP EndpointIds.
list_asset_patch_detailsChanges dataList asset patch details. API summary: Fetches all the patch details of an asset.
list_asset_softwareChanges dataList the software installed on an asset by `input.assetId`.
list_asset_user_logsChanges dataList asset user logs. API summary: Fetches the asset's user logs.
list_assetsChanges dataList managed assets (devices) with paging, sorting and an optional `input.condition` filter.
list_categoriesChanges dataList categories. API summary: Fetches a list of device categories.
list_categories_getChanges dataList categories. API summary: Fetches all available IT document categories.
list_department_listsChanges dataList department lists. API summary: Fetches the list of business functions.
list_designation_listsChanges dataList designation lists. API summary: Fetches the list of designations.
list_fieldsChanges dataList fields. API summary: Fetches a field by module.
list_fields_getChanges dataList fields. API summary: Fetches the fields's of entities.
list_holiday_listsChanges dataList holiday lists. API summary: Fetches the list of holiday lists.
list_it_documentation_listsChanges dataList it documentation lists. API summary: Fetches all the IT documents under a category.
list_it_documentationsChanges dataList it documentations. API summary: Fetches an IT document's details.
list_kb_itemsChanges dataList knowledge base collections and articles with paging and an optional `list_info.condition` filter.
list_products_get_service_catalog_itemChanges dataList products. API summary: Retrieves a product or service.
list_requester_role_listsDeletesList requester role lists. Destructive action; may require approval. API summary: Fetches the list of requester-type roles.
list_script_listsChanges dataList script lists. API summary: Fetches all available scripts.
list_script_lists_getChanges dataList script lists. API summary: Fetches all the Scripts supported to particular OS type Ex :Windows.
list_service_catalog_item_listsChanges dataList service catalog item lists. API summary: Retrieves a list of all products and services.
list_service_category_listsChanges dataList service category lists. API summary: Fetches a list of all the service categories created in the service catalog.
list_service_item_listsChanges dataList service item lists. API summary: Fetches a list of service items.
list_service_offering_listsChanges dataList service offering lists. API summary: Fetches the services offered through work items, such as tickets.
list_sitesChanges dataList your sites (locations) with paging; ticket creation needs a site ID.
list_sites_2Changes dataList sites. API summary: Fetch a site.
list_sla_listsChanges dataList sla lists. API summary: Fetch a list of available SLAs.
list_tasksChanges dataList tasks with paging, sorting and an optional `input.condition` filter.
list_tasks_2Changes dataList tasks. API summary: Fetches the list of asset activities.
list_technician_groupsChanges dataList technician groups, for routing tickets to a team.
list_technician_role_listsDeletesList technician role lists. Destructive action; may require approval. API summary: Fetches the list of technician-type roles.
list_techniciansChanges dataList users who have a technician role, for assigning tickets and tasks.
list_ticket_notesChanges dataList the notes on a ticket by `input.ticketId`.
list_ticket_repliesChanges dataList the conversation (replies) on a ticket by `input.ticketId`.
list_ticketsChanges dataList tickets with paging and sorting in `input`; filter with `input.condition` (attribute, operator, value), e.g. by status or requester.
list_un_monitored_asset_listsChanges dataList un monitored asset lists. API summary: Fetches the list of unmonitored assets.
list_unmonitored_assetsChanges dataList unmonitored assets. API summary: Fetches an unMonitored asset.
list_usersChanges dataList users (requesters and technicians) with paging, sorting and an optional `input.condition` filter, e.g. by email.
reply_to_ticketChanges dataAdd a reply to a ticket's conversation by `input.ticket.ticketId` with `content`; with `sendMail` it emails the listed recipients.
resolve_alertsChanges dataResolve one or more alerts by passing their IDs in `input`.
restore_ticketChanges dataRestore a ticket. API summary: Restores trashed tickets.
update_assetsChanges dataUpdate an existing asset. API summary: Updates an asset's data.
update_categoriesChanges dataUpdate an existing category. API summary: Updates a KB Collection.
update_fieldsChanges dataUpdate an existing field. API summary: Updates an existing field.
update_it_documentationsChanges dataUpdate an existing it documentation. API summary: Updates an existing IT document record.
update_messagesChanges dataUpdate an existing message. API summary: Updates an existing note.
update_productsChanges dataUpdate an existing product. API summary: Creates a KB Article.
update_products_updateChanges dataUpdate an existing product. API summary: Updates an existing item in the Products and Services catalog.
update_service_offeringsChanges dataUpdate an existing service offering. API summary: Updates a service offering.
update_sitesChanges dataUpdate an existing site. API summary: Updates a site.
update_ticketChanges dataUpdate a ticket by `input.ticketId`: status, priority, technician, subject, category and more. Only the fields you pass change.
update_unmonitored_assetsChanges dataUpdate an existing unmonitored asset. API summary: Updates an unmonitored asset's data.
update_userChanges dataUpdate a user's details (name, email, phone, department, site and more) by `input.userId`. Only the fields you pass change.

Set up in three steps

1
Pick the app
Create a free HeyMyApps account and choose SuperOps IT from the app list.
2
Paste your key
Enter three things: your SuperOps API address (US data center https://api.superops.ai/it, EU data center https://euapi.superops.ai/it), an API token and your customer subdomain. To get the token, click the settings icon in SuperOps, select your name under My Profile, open the API token tab and click Generate token.
3
Add the link to your AI
You get a personal MCP link. Add it to Claude, ChatGPT or Cursor:
1. Click your name, then Settings › Connectors › Add custom connector.
2. Paste your link as the Remote MCP server URL.
3. Switch it on from the + menu in a chat.

Questions

What can the AI do in SuperOps IT?

The AI can read tickets, replies, notes, tasks, assets, installed software, alerts, users, sites, technicians, technician groups and knowledge base items. It can create tickets, tasks and users, update tickets and users, reply to tickets, add notes to tickets and projects, and resolve alerts.

Does the AI see my SuperOps IT API token?

No. Your SuperOps API token is encrypted at rest and never shown to the AI. After you save it, it is not shown again, not even to you. The AI only sees the results of the tools it calls.

Can I control what the AI is allowed to do?

Yes. You choose which tools are switched on, so you can start with lookups only. Replies that email requesters, ticket updates and resolving alerts can require your approval before they run. Every tool call is logged.

Does it work with ChatGPT?

Yes. In ChatGPT go to Settings › Apps & Connectors › Advanced and turn on Developer mode, then add your HeyMyApps link. Developer mode needs a paid ChatGPT plan: Plus, Pro, Business or Enterprise. The same link also works in Claude (Settings › Connectors › Add custom connector), Cursor and other MCP clients.

What does it cost?

HeyMyApps has a free plan with no credit card required. Paid plans bill per completed task. You also need your own SuperOps account.

Which API address should I use?

Use the address for the data center your SuperOps account is in: https://api.superops.ai/it for the US or https://euapi.superops.ai/it for the EU. You also enter your customer subdomain. The API token belongs to your user, and a user has one token at a time.