Integration · Customer support
Connect Claude & ChatGPT to Zendesk
Ask your AI to work your Zendesk queue with you. It can search tickets, read the whole conversation, post replies or internal notes, and change status, priority or assignee. It can also look up customers and organizations and pull satisfaction ratings.
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Try asking
“Show me the open urgent tickets from Acme.”
The AI runs a Zendesk search like type:ticket status:open priority:urgent for the organization.
“Summarize ticket 48213 and suggest a reply.”
It reads every comment on the ticket, public replies and internal notes, and drafts a reply for you.
“Post that reply and set the ticket to pending.”
It updates the ticket with a public comment, which Zendesk emails to the requester, and sets the status.
What your AI can do
Search and read tickets
Find tickets, users and organizations with Zendesk search syntax, work through views and read the full ticket conversation.
Reply and update
Create tickets, post public replies or internal notes, change status, priority, assignee, group and tags, and preview macros.
Customers and quality
Create and update users and organizations, see a customer's ticket history and review satisfaction ratings.
“Assign everything in the Unassigned view to the Billing group.”
It lists the tickets in the view and updates each one with the group.
“What would the 'Refund issued' macro do on ticket 48213?”
It previews the macro without saving, so you see the change before it is applied.
“What did customers say in low CSAT ratings last week?”
It lists satisfaction ratings filtered by score and date range, with comments.
627 tools for Zendesk
These tools are switched on when you connect. You can switch any of them off, or require your approval before it runs.
add_ticket_tagsChanges dataAdd tags to a ticket by ticket_id without removing its existing tags.create_accountChanges dataCreate a new account. API summary: Create Trial Account.create_addressChanges dataCreate a new address. API summary: Create Asset Location.create_agent_instance_valueChanges dataCreate a new instance value for a agent. Required: attribute value ids. Search instance values first to avoid duplicates. API summary: Set Agent Attribute Values.create_approval_requestChanges dataCreate a new approval request. Required: message, subject or ticket id. Search approval requests first to avoid duplicates. API summary: Create Approval Request.create_assetChanges dataCreate a new asset. Search assets first to avoid duplicates. API summary: Create Asset.create_asset_typeChanges dataCreate a new asset type. API summary: Create Asset Type.create_attributeChanges dataCreate a new attribute. API summary: Create Attribute.create_attribute_valueChanges dataCreate a new value for a attribute. API summary: Create Attribute Value.create_automationChanges dataCreate a new automation. Search automations first to avoid duplicates. API summary: Create Automation.create_batch_job_for_ticket_trigger_categoriesVisible to othersCreate a new project. Has effects visible outside this system. API summary: Create Batch Job for Ticket Trigger Categories.create_bookmarkChanges dataCreate a new bookmark. API summary: Create Bookmark.create_brandChanges dataCreate a new brand. API summary: Create Brand.create_categoryChanges dataCreate a new category. API summary: Create Resource Collection.create_companyChanges dataCreate a new company. Search companies first to avoid duplicates. API summary: Create Organization Field.create_company_manyChanges dataCreate a new company. Search companies first to avoid duplicates. API summary: Create Many Organizations.create_company_or_updateChanges dataCreate a new company. Search companies first to avoid duplicates. API summary: Create Or Update Organization.create_company_tagChanges dataCreate a new tag for a company. Search tags first to avoid duplicates. API summary: Set Organization Tags.create_custom_objectChanges dataCreate a new custom object. API summary: Create Custom Object.create_custom_object_access_ruleChanges dataCreate a new access rule for a custom object. API summary: Create Access Rule.create_custom_object_fieldChanges dataCreate a new field for a custom object. API summary: Create Custom Object Field.create_custom_object_projectVisible to othersCreate a new project for a custom object. Has effects visible outside this system. API summary: Custom Object Record Bulk Jobs.create_custom_object_recordChanges dataCreate a new record for a custom object. Search records first to avoid duplicates. API summary: Create Custom Object Record.create_custom_object_triggerChanges dataCreate a new trigger for a custom object. Search triggers first to avoid duplicates. API summary: Create Object Trigger.create_custom_roleDeletesCreate a new custom role. Destructive action; may require approval. API summary: Create Custom Role.create_custom_statusChanges dataCreate a new custom status. Required: custom status. API summary: Create Custom Ticket Status.create_custom_status_ticketChanges dataCreate a new ticket for a custom status. Search tickets first to avoid duplicates. API summary: Create Ticket Form Statuses for a Custom Status.create_customerChanges dataCreate a new customer. API summary: Create Client.create_deletion_scheduleChanges dataCreate a new deletion schedule. API summary: Create Deletion Schedule.create_documentChanges dataCreate a new document. API summary: Create Unassociated Macro Attachment.create_document_suspended_tickets_attachmentsChanges dataCreate a new document. API summary: Suspended Ticket Attachments.create_end_user_userChanges dataCreate a new user for a end user. Search users first to avoid duplicates. API summary: Create End User Identity.create_fieldChanges dataCreate a new field. API summary: Create Field.create_groupChanges dataCreate a new group. Required: group. API summary: Create Group.create_identityChanges dataCreate a new user for a user. Search users first to avoid duplicates. API summary: Create Identity.create_logout_manyChanges dataCreate a new logout many. API summary: Logout many users.create_macroChanges dataCreate a new macro. Search macros first to avoid duplicates. API summary: Create Macro.create_macro_documentChanges dataCreate a new document for a macro. API summary: Create Macro Attachment.create_many_membershipsChanges dataCreate a new subscription. API summary: Create Many Memberships.create_many_ticketsChanges dataCreate a new ticket. Search tickets first to avoid duplicates. API summary: Create Many Tickets.create_membershipChanges dataCreate a new subscription. API summary: Create Membership.create_organizationChanges dataCreate an organization with a name, and optionally domain_names, notes and tags.create_organization_membership_for_userChanges dataCreate a new subscription for a user. API summary: Create Organization Membership for User.create_organization_subscriptionChanges dataCreate a new subscription. API summary: Create Organization Subscription.create_policyChanges dataCreate a new policy. API summary: Create Group SLA Policy.create_productChanges dataCreate a new product. API summary: Create Item.create_product_variantChanges dataCreate a new variant for a product. API summary: Create Variant.create_projectVisible to othersCreate a new project. Has effects visible outside this system. API summary: Asset Bulk Jobs.create_project_bulk_set_agent_attribute_values_jobVisible to othersCreate a new project. Has effects visible outside this system. API summary: Bulk Set Agent Attribute Values Jobs.create_pushChanges dataCreate a new push. API summary: Push Content to Support.create_queueChanges dataCreate a new queue. API summary: Create Queue.create_report_errorChanges dataCreate a new report error. API summary: Report Channelback Error to Zendesk.create_requestChanges dataCreate a new request. Search requests first to avoid duplicates. API summary: Create Request.create_saved_searchChanges dataCreate a new saved search. Required: name, query or type. Search saved searches first to avoid duplicates. API summary: Create Saved Search.create_sharing_agreementChanges dataCreate a new sharing agreement. API summary: Create Sharing Agreement.create_sla_policyChanges dataCreate a new policy. API summary: Create SLA Policy.create_statusChanges dataCreate a new status. API summary: Create Asset Status.create_subscriptionChanges dataCreate a new subscription. Required: group membership. API summary: Create Membership.create_subscription_manyVisible to othersCreate a new subscription. Required: group memberships. Has effects visible outside this system. API summary: Bulk Create Memberships.create_support_addressChanges dataCreate a new address. API summary: Create Support Address.create_tagChanges dataCreate a new tag. Search tags first to avoid duplicates. API summary: Search Tags by Request Body.create_targetChanges dataCreate a new target. API summary: Create Target.create_taskChanges dataCreate a new task. API summary: Create Task List Template.create_task_productChanges dataCreate a new product for a task. API summary: Create Custom Task Item.create_ticketChanges dataCreate a ticket with a subject and first comment (body), and optionally requester, assignee, priority, type and tags. A public first comment may be emailed to the requester.create_ticket_2Changes dataCreate a new ticket. Search tickets first to avoid duplicates. API summary: Create Ticket from Tweet.create_ticket_content_pinChanges dataCreate a new ticket content pin. API summary: Create Ticket Content Pin.create_ticket_displayChanges dataCreate a new display for a ticket. API summary: Open Ticket in Agent's Browser.create_ticket_fieldChanges dataCreate a new ticket. Required: ticket field. Search tickets first to avoid duplicates. API summary: Create Ticket Field.create_ticket_formChanges dataCreate a new ticket. Search tickets first to avoid duplicates. API summary: Create Ticket Form.create_ticket_form_statusesChanges dataCreate a new ticket for a ticket. Required: ticket form status. Search tickets first to avoid duplicates. API summary: Create Ticket Form Statuses.create_ticket_instance_valueChanges dataCreate a new instance value for a ticket. Search instance values first to avoid duplicates. API summary: Set Ticket Attribute Values.create_ticket_manyVisible to othersCreate a new ticket. Search tickets first to avoid duplicates. Has effects visible outside this system. API summary: Ticket Bulk Import.create_ticket_optionChanges dataCreate a new option for a ticket. API summary: Create or Update Ticket Field Option.create_ticket_or_voicemail_ticketChanges dataCreate a new ticket. Search tickets first to avoid duplicates. API summary: Create Ticket or Voicemail Ticket.create_ticket_record_new_skipChanges dataCreate a new ticket. Search tickets first to avoid duplicates. API summary: Record a New Skip for the Current User.create_ticket_satisfaction_ratingChanges dataCreate a new satisfaction rating for a ticket. API summary: Create a Satisfaction Rating.create_ticket_taskChanges dataCreate a new task for a ticket. API summary: Create Task List.create_ticket_ticket_importChanges dataCreate a new ticket. Search tickets first to avoid duplicates. API summary: Ticket Import.create_ticket_trigger_categoryChanges dataCreate a new category. API summary: Create Ticket Trigger Category.create_tokenDeletesCreate a new token. Destructive action; may require approval. API summary: Create Token for Grant Type.create_triggerChanges dataCreate a new trigger. Search triggers first to avoid duplicates. API summary: Create Trigger.create_userChanges dataCreate an end user (customer) with name and email, and optionally organization_id, phone and tags. Search first to avoid duplicates.create_user_2Changes dataCreate a new user. Search users first to avoid duplicates. API summary: Autocomplete Problems.create_user_autocomplete_users_postChanges dataCreate a new user. Search users first to avoid duplicates. API summary: Autocomplete Users by Request Body.create_user_displayChanges dataCreate a new display for a user. API summary: Open a User's Profile in an Agent's Browser.create_user_fieldChanges dataCreate a new user. Search users first to avoid duplicates. API summary: Create User Field.create_user_manyChanges dataCreate a new user. Required: users. Search users first to avoid duplicates. API summary: Create Many Users.create_user_optionChanges dataCreate a new option for a user. API summary: Create or Update a User Field Option.create_user_or_updateChanges dataCreate a new user. Required: user. Search users first to avoid duplicates. API summary: Create Or Update User.create_user_or_update_manyChanges dataCreate a new user. Required: users. Search users first to avoid duplicates. API summary: Create Or Update Many Users.create_user_passwordDeletesCreate a new password for a user. Destructive action; may require approval. API summary: Set a User's Password.create_user_request_user_createChanges dataCreate a new user. Required: user. Search users first to avoid duplicates. API summary: Request User Create.create_user_subscriptionChanges dataCreate a new subscription for a user. Required: group membership. API summary: Create Group Membership for User.create_user_suspensionChanges dataCreate a new suspension for a user. Required: suspension. API summary: Create a User Suspension.create_user_tagChanges dataCreate a new tag for a user. Search tags first to avoid duplicates. API summary: Set User Tags.create_variant_manyChanges dataCreate a new variant. API summary: Create Many Variants.create_viewChanges dataCreate a new view. Search views first to avoid duplicates. API summary: Create View.create_workspaceChanges dataCreate a new workspace. API summary: Create Workspace.delete_addressDeletesPermanently delete a address by address id. Destructive action; may require approval. API summary: Delete Asset Location.delete_assetDeletesPermanently delete a asset by asset id. Destructive action; may require approval. API summary: Delete Asset.delete_asset_typeDeletesPermanently delete a asset type by asset type id. Destructive action; may require approval. API summary: Delete Asset Type.delete_attributeDeletesPermanently delete a attribute by attribute id. Destructive action; may require approval. API summary: Delete Attribute.delete_attribute_valueDeletesPermanently delete a value by attribute value id. Destructive action; may require approval. API summary: Delete Attribute Value.delete_automationDeletesPermanently delete a automation by automation id. Destructive action; may require approval. API summary: Delete Automation.delete_automations_manyMoves moneyPermanently delete a automation. Financial or irreversible action; may require approval. API summary: Bulk Delete Automations.delete_bookmarkDeletesPermanently delete a bookmark by bookmark id. Destructive action; may require approval. API summary: Delete Bookmark.delete_brandDeletesPermanently delete a brand by brand id. Destructive action; may require approval.delete_brand_agentDeletesPermanently delete a brand agent by brand agent id. Destructive action; may require approval. API summary: Delete Brand Agent Membership.delete_brand_logosMoves moneyPermanently delete a logo by brand id. Financial or irreversible action; may require approval. API summary: Delete a Brand Logo.delete_categoryDeletesPermanently delete a category by category id. Destructive action; may require approval. API summary: Delete Resource Collection.delete_companies_manyMoves moneyPermanently delete a company. Financial or irreversible action; may require approval. API summary: Bulk Delete Organizations.delete_companyDeletesPermanently delete a company by company id. Destructive action; may require approval. API summary: Delete Organization Field.delete_company_tagsMoves moneyPermanently delete a tag by organization id. Financial or irreversible action; may require approval. API summary: Remove Organization Tags.delete_currentsMoves moneyPermanently delete a current. Financial or irreversible action; may require approval. API summary: Revoke Current Token.delete_custom_objectDeletesPermanently delete a custom object by custom object key. Destructive action; may require approval. API summary: Delete Custom Object.delete_custom_object_access_ruleDeletesPermanently delete a access rule by access rule id. Destructive action; may require approval. API summary: Delete Access Rule.delete_custom_object_fieldDeletesPermanently delete a field by custom object field key or id. Destructive action; may require approval. API summary: Delete Custom Object Field.delete_custom_object_recordDeletesPermanently delete a record by custom object record id. Destructive action; may require approval. API summary: Delete Custom Object Record.delete_custom_object_recordsMoves moneyPermanently delete a record by custom object key. Financial or irreversible action; may require approval. API summary: Delete Custom Object Record by External Id Or Name.delete_custom_object_triggerDeletesPermanently delete a trigger by trigger id. Destructive action; may require approval. API summary: Delete Object Trigger.delete_custom_roleDeletesPermanently delete a custom role by custom role id. Destructive action; may require approval. API summary: Delete Custom Role.delete_custom_statusDeletesPermanently delete a custom status by custom status id. Destructive action; may require approval. API summary: Delete Custom Ticket Status.delete_customerDeletesPermanently delete a customer by oauth client id. Destructive action; may require approval. API summary: Delete Client.delete_deletion_scheduleDeletesPermanently delete a deletion schedule by deletion schedule id. Destructive action; may require approval. API summary: Delete Deletion Schedule.delete_documentDeletesPermanently delete a document by document id. Destructive action; may require approval. API summary: Delete Attachment.delete_end_user_userDeletesPermanently delete a user by user identity id. Destructive action; may require approval. API summary: Delete End User Identity.delete_fieldDeletesPermanently delete a field by field id. Destructive action; may require approval. API summary: Delete Field.delete_groupDeletesPermanently delete a group by group id. Destructive action; may require approval. API summary: Delete Group.delete_identityDeletesPermanently delete a user by user identity id. Destructive action; may require approval. API summary: Delete Identity.delete_macroDeletesPermanently delete a macro by macro id. Destructive action; may require approval. API summary: Delete Macro.delete_macros_manyMoves moneyPermanently delete a macro. Financial or irreversible action; may require approval. API summary: Bulk Delete Macros.delete_membershipDeletesPermanently delete a subscription by subscription id. Destructive action; may require approval. API summary: Delete Membership.delete_multiple_suspended_ticketsMoves moneyPermanently delete a ticket. Financial or irreversible action; may require approval. API summary: Delete Multiple Suspended Tickets.delete_organizationDeletesPermanently delete a company by company id. Destructive action; may require approval. API summary: Delete Organization.delete_organization_membership_for_userDeletesPermanently delete a subscription by subscription id. Destructive action; may require approval. API summary: Delete Organization Membership for User.delete_organization_subscriptionDeletesPermanently delete a subscription by subscription id. Destructive action; may require approval. API summary: Delete Organization Subscription.delete_policyDeletesPermanently delete a policy by group sla policy id. Destructive action; may require approval. API summary: Delete Group SLA Policy.delete_productDeletesPermanently delete a product by dynamic content item id. Destructive action; may require approval. API summary: Delete Item.delete_product_variantDeletesPermanently delete a variant by dynamic content variant id. Destructive action; may require approval. API summary: Delete Variant.delete_push_notification_devices_manyDeletesPermanently delete a push notification device. Destructive action; may require approval. API summary: Bulk Unregister Push Notification Devices.delete_queueDeletesPermanently delete a queue by queue id. Destructive action; may require approval. API summary: Delete Queue.delete_record_documentDeletesPermanently delete a document by document id. Destructive action; may require approval. API summary: Delete Custom Object Record Attachment.delete_saved_searchDeletesPermanently delete a saved search by saved search id. Destructive action; may require approval. API summary: Delete Saved Search.delete_sharing_agreementDeletesPermanently delete a sharing agreement by sharing agreement id. Destructive action; may require approval.delete_sla_policyDeletesPermanently delete a policy by sla policy id. Destructive action; may require approval. API summary: Delete SLA Policy.delete_statusDeletesPermanently delete a status by status id. Destructive action; may require approval. API summary: Delete Asset Status.delete_subscriptionDeletesPermanently delete a subscription by subscription id. Destructive action; may require approval. API summary: Delete Membership.delete_subscriptions_manyMoves moneyPermanently delete a subscription. Financial or irreversible action; may require approval. API summary: Bulk Delete Memberships.delete_subscriptions_many_destroyMoves moneyPermanently delete a subscription. Financial or irreversible action; may require approval. API summary: Bulk Delete Memberships.delete_support_addressDeletesPermanently delete a address by support address id. Destructive action; may require approval. API summary: Delete Support Address.delete_suspended_ticketDeletesPermanently delete a ticket by ticket id. Destructive action; may require approval. API summary: Delete Suspended Ticket.delete_targetDeletesPermanently delete a target by target id. Destructive action; may require approval. API summary: Delete Target.delete_taskDeletesPermanently delete a task by task id. Destructive action; may require approval. API summary: Delete Task List Template.delete_task_listDeletesPermanently delete a task by task id. Destructive action; may require approval. API summary: Delete Task List.delete_task_productDeletesPermanently delete a product by product id. Destructive action; may require approval. API summary: Delete Custom Task Item.delete_ticketDeletesPermanently delete a ticket by ticket id. Destructive action; may require approval. API summary: Delete Ticket Permanently.delete_ticket_content_pinDeletesPermanently delete a ticket content pin by content pin id. Destructive action; may require approval. API summary: Delete Content Pin from Ticket.delete_ticket_delete_ticketDeletesPermanently delete a ticket by ticket id. Destructive action; may require approval. API summary: Delete Ticket.delete_ticket_fieldDeletesPermanently delete a ticket by ticket id. Destructive action; may require approval. API summary: Delete Ticket Field.delete_ticket_formDeletesPermanently delete a ticket by ticket id. Destructive action; may require approval. API summary: Delete Ticket Form.delete_ticket_form_status_by_idDeletesPermanently delete a ticket by ticket id. Destructive action; may require approval. API summary: Delete Ticket Form Status By Id.delete_ticket_optionDeletesPermanently delete a option by ticket field option id. Destructive action; may require approval. API summary: Delete Ticket Field Option.delete_ticket_tagsMoves moneyPermanently delete a tag by ticket id. Financial or irreversible action; may require approval. API summary: Remove Tags.delete_ticket_trigger_categoryDeletesPermanently delete a category by category id. Destructive action; may require approval. API summary: Delete Ticket Trigger Category.delete_ticketsMoves moneyPermanently delete a ticket by ticket form id. Financial or irreversible action; may require approval. API summary: Delete Ticket Form Statuses.delete_tickets_manyMoves moneyPermanently delete a ticket. Financial or irreversible action; may require approval. API summary: Delete Multiple Tickets Permanently.delete_tickets_many_destroyMoves moneyPermanently delete a ticket. Financial or irreversible action; may require approval. API summary: Bulk Delete Tickets.delete_tokenDeletesPermanently delete a token by oauth token id. Destructive action; may require approval. API summary: Revoke Token.delete_triggerDeletesPermanently delete a trigger by trigger id. Destructive action; may require approval. API summary: Delete Ticket Trigger.delete_triggers_manyMoves moneyPermanently delete a trigger by custom object key. Financial or irreversible action; may require approval. API summary: Delete Many Object Triggers.delete_triggers_many_destroyMoves moneyPermanently delete a trigger. Financial or irreversible action; may require approval. API summary: Bulk Delete Ticket Triggers.delete_userDeletesPermanently delete a user by user id. Destructive action; may require approval. API summary: Permanently Delete User.delete_user_delete_userDeletesPermanently delete a user by user id. Destructive action; may require approval. API summary: Delete User.delete_user_fieldDeletesPermanently delete a user by user id. Destructive action; may require approval. API summary: Delete User Field.delete_user_optionDeletesPermanently delete a option by user field option id. Destructive action; may require approval. API summary: Delete User Field Option.delete_user_sessionDeletesPermanently delete a session by session id. Destructive action; may require approval. API summary: Delete Session.delete_user_subscriptionDeletesPermanently delete a subscription by subscription id. Destructive action; may require approval. API summary: Delete User's Group Membership.delete_user_suspensionsMoves moneyPermanently delete a suspension by user id. Financial or irreversible action; may require approval. API summary: Delete the User Suspension.delete_user_tagsMoves moneyPermanently delete a tag by user id. Financial or irreversible action; may require approval. API summary: Remove User Tags.delete_users_manyMoves moneyPermanently delete a user. Financial or irreversible action; may require approval. API summary: Bulk Delete Users.delete_viewDeletesPermanently delete a view by view id. Destructive action; may require approval. API summary: Delete View.delete_views_manyMoves moneyPermanently delete a view. Financial or irreversible action; may require approval. API summary: Bulk Delete Views.delete_workspaceDeletesPermanently delete a workspace by workspace id. Destructive action; may require approval. API summary: Delete Workspace.delete_workspaces_manyMoves moneyPermanently delete a workspace. Financial or irreversible action; may require approval. API summary: Bulk Delete Workspaces.detach_company_to_userDeletesDetach a company (company id). Destructive action; may require approval. API summary: Unassign Organization.download_contentDownload the document for a content. API summary: Download Macro Attachment.download_documentDownload the document for a document. API summary: Download Custom Object Record Attachment.export_audit_logsChanges dataExport audit logs.export_searchesExport searches. Results are paginated. API summary: Export Search Results.export_ticketsChanges dataExport tickets. API summary: Export Suspended Tickets.export_viewsExport views.get_addressGet one address by address id. API summary: Show Asset Location.get_address_show_support_addressGet one address by support address id. API summary: Show Support Address.get_assetGet one asset by asset id. API summary: Show Asset.get_asset_typeGet one asset type by asset type id. API summary: Show Asset Type.get_asset_type_fieldGet one field for a asset type by asset type field id. API summary: Show Asset Field.get_attributeGet one attribute by attribute id. API summary: Show Attribute.get_attribute_valueGet one value for a attribute by attribute value id. API summary: Show Attribute Value.get_audit_logGet one audit log by audit log id. API summary: Show Audit Log.get_automationGet one automation by automation id. API summary: Show Automation.get_brandGet one brand by brand id. API summary: Show a Brand.get_brand_agentGet one brand agent by brand agent id. API summary: Show Brand Agent Membership.get_categoryGet one category by category id. API summary: Show Resource Collection.get_category_show_trigger_category_by_idGet one category by category id. API summary: Show Ticket Trigger Category.get_companyGet one company by company id. API summary: Show Organization Field.get_company_countGet one company. API summary: Count Organizations.get_company_count_user_organizationsGet one company by user id. API summary: Count User's Organizations.get_company_manyGet one company. API summary: Show Many Organizations.get_company_show_organization_mergeGet one company by company id. API summary: Show Organization Merge.get_current_userGet the Zendesk user this connection is signed in as, including role and default group.get_custom_objectGet one custom object by custom object key. API summary: Show Custom Object.get_custom_object_access_ruleGet one access rule for a custom object by access rule id. API summary: Show Access Rule.get_custom_object_fieldGet one field for a custom object by custom object field key or id. API summary: Show Custom Object Field.get_custom_object_permission_policyGet one permission policy for a custom object by permission policy id. API summary: Show Permission Policy.get_custom_object_recordGet one record for a custom object by custom object record id. API summary: Show Custom Object Record.get_custom_object_triggerGet one trigger for a custom object by trigger id. API summary: Show Object Trigger.get_custom_roleGet one custom role by custom role id. API summary: Show Custom Role.get_custom_statusGet one custom status by custom status id. API summary: Show Custom Ticket Status.get_customerGet one customer by oauth client id. API summary: Show Client.get_customer_show_global_clientGet one customer by customer id. API summary: Show Global OAuth Client.get_definitionGet one definition by target type. API summary: Filter Definitions.get_deletion_scheduleGet one deletion schedule by deletion schedule id. API summary: Get Deletion Schedule.get_documentGet one document by document id. API summary: Show Attachment.get_document_show_macro_attachmentGet one document by document id. API summary: Show Macro Attachment.get_end_user_userGet one user for a end user by user identity id. API summary: Show End User Identity.get_fieldGet one field by field id. API summary: Show Field.get_full_user_entitlementsList users. API summary: Get Full User Entitlements.get_groupGet one group by group id. API summary: Show Group.get_group_countGet one group. API summary: Count Groups.get_group_count_user_groupsGet one group by user id. API summary: Count User Groups.get_localeGet one locale by locale id. API summary: Show Locale.get_macroGet one macro by macro id. API summary: Show Macro.get_messageGet one message by notification id. API summary: Show Email Notification.get_message_countGet one message by ticket id. API summary: Count Ticket Comments.get_message_manyGet one message. API summary: Show Many Email Notifications.get_monitored_twitter_handleGet one monitored twitter handle by monitored twitter handle id. API summary: Show Monitored X Handle.get_organizationGet one organization by organization_id: name, domains, notes, group and tags.get_policyGet one policy by group sla policy id. API summary: Show Group SLA Policy.get_policy_show_sla_policyGet one policy by sla policy id. API summary: Show SLA Policy.get_productGet one product by dynamic content item id. API summary: Show Item.get_product_manyGet one product. API summary: Show Many Items.get_product_variantGet one variant for a product by dynamic content variant id. API summary: Show Variant.get_projectGet one project by project id. API summary: Show Job Status.get_project_manyGet one project. API summary: Show Many Job Statuses.get_queueGet one queue by queue id. API summary: Show Queue.get_recordGet one record by custom object key. API summary: Count Custom Object Records.get_relationship_fieldGet one relationship field by source type. API summary: Get sources by target.get_requestGet one request by request id. API summary: Show Request.get_request_messageGet one message for a request by ticket comment id. API summary: Getting Comments.get_satisfaction_ratingGet one satisfaction rating by satisfaction rating id. API summary: Show Satisfaction Rating.get_satisfaction_rating_countGet one satisfaction rating. API summary: Count Satisfaction Ratings.get_satisfaction_reasonGet one satisfaction reason by satisfaction reason id. API summary: Show Reason for Satisfaction Rating.get_searchGet one search. API summary: Show Results Count.get_sharing_agreementGet one sharing agreement by sharing agreement id. API summary: Show a Sharing Agreement.get_statusGet one status by status id. API summary: Show Asset Status.get_subscriptionGet one subscription by subscription id. API summary: Show Membership.get_subscription_show_organization_membership_by_idGet one subscription by subscription id. API summary: Show Membership.get_subscription_show_organization_subscriptionGet one subscription by subscription id. API summary: Show Organization Subscription.get_tagGet one tag. API summary: Count Tags.get_targetGet one target by target id. API summary: Show Target.get_target_failureGet one target failure by target failure id. API summary: Show Target Failure.get_taskGet one task by task id. API summary: Show Activity.get_task_countGet one task. API summary: Count Activities.get_task_productGet one product for a task by product id. API summary: Show Task Item.get_task_show_task_list_instanceGet one task by task id. API summary: Show Task List.get_task_show_task_list_templateGet one task by task id. API summary: Show Task List Template.get_tasks_by_task_list_template_idList tasks for a task. API summary: Get Tasks by Task List Template Id.get_ticketGet one ticket by ticket_id: subject, status, priority, requester, assignee, tags and custom fields.get_ticket_2Get one ticket by organization id. API summary: Count Organization Tickets.get_ticket_countGet one ticket. API summary: Count Ticket Fields.get_ticket_count_audits_for_ticketGet one ticket by ticket id. API summary: Count Audits for a Ticket.get_ticket_count_ticketsGet one ticket. API summary: Count Tickets.get_ticket_count_user_assigned_ticketsGet one ticket by user id. API summary: Count User Assigned Tickets.get_ticket_count_user_ccd_ticketsGet one ticket by user id. API summary: Count User CCD Tickets.get_ticket_manyGet one ticket. API summary: Show Many Ticket Fields.get_ticket_many_showGet one ticket. API summary: Show Many Ticket Form Statuses.get_ticket_many_show_many_ticket_formsGet one ticket. API summary: Show Many Ticket Forms.get_ticket_many_tickets_show_manyGet one ticket. API summary: Show Multiple Tickets.get_ticket_optionGet one option for a ticket by ticket field option id. API summary: Show Ticket Field Option.get_ticket_show_suspended_ticketsGet one ticket by ticket id. API summary: Show Suspended Ticket.get_ticket_show_ticket_auditGet one ticket for a ticket by ticket audit id. API summary: Show Audit.get_ticket_show_ticket_formGet one ticket by ticket id. API summary: Show Ticket Form.get_ticket_show_ticket_metricsGet one ticket by ticket id. API summary: Show Ticket Metrics.get_ticket_show_ticketfieldGet one ticket by ticket id. API summary: Show Ticket Field.get_tokenGet one token by oauth token id. API summary: Show Token.get_triggerGet one trigger by trigger id. API summary: Show Ticket Trigger.get_trigger_revisionGet one revision for a trigger by trigger revision id. API summary: Show Ticket Trigger Revision.get_userGet one user by user_id: name, email, phone, role, organization and tags.get_user_2Get one user by user id. API summary: Show Deleted User.get_user_brand_agentGet one brand agent for a user by brand agent id. API summary: Show Brand Agent Membership By User.get_user_countGet one user. API summary: Count Deleted Users.get_user_count_group_usersGet one user by group id. API summary: Count Users By Group.get_user_count_organization_usersGet one user by organization id. API summary: Count Organization Users.get_user_count_usersGet one user. API summary: Count Users.get_user_manyGet one user. API summary: Show Many User Fields.get_user_many_showGet one user. API summary: Show Many Users.get_user_optionGet one option for a user by user field option id. API summary: Show a User Field Option.get_user_sessionGet one session for a user by session id. API summary: Show Session.get_user_show_user_fieldGet one user by user id. API summary: Show User Field.get_user_show_user_identityGet one user for a user by user identity id. API summary: Show Identity.get_user_subscriptionGet one subscription for a user by subscription id. API summary: Show User's Group Membership.get_user_subscription_show_organization_membership_by_user_idGet one subscription for a user by subscription id. API summary: Show Organization Membership by User.get_viewGet one view by view id. API summary: Show View.get_view_countGet one view by view id. API summary: Count Tickets in View.get_view_count_viewsGet one view. API summary: Count Views.get_view_manyGet one view. API summary: Count Tickets in Views.get_workspaceGet one workspace by workspace id. API summary: Show Workspace.list_account_attributesList attributes. API summary: List Account Attributes.list_actionsList actions. API summary: List Supported Actions for Macros.list_active_macrosList actives. Optional filters: access, category, group id, sort by or sort order. API summary: List Active Macros.list_active_object_triggersList actives. Optional filters: sort by or sort order. API summary: List Active Object Triggers.list_active_ticket_triggersList actives. Optional filters: sort, sort by, sort order or category id. API summary: List Active Ticket Triggers.list_active_viewsList actives. Optional filters: access, group id, sort by or sort order. API summary: List Active Views.list_activesList actives. API summary: List Active Automations.list_addressesList addresses. Results are paginated. API summary: List Asset Locations.list_agent_instance_valuesList instance values for a agent. API summary: List Agent Attribute Values.list_agentsList agents. API summary: List Locales for Agent.list_agents_by_brandList agents for a brand. API summary: List Agents By Brand.list_all_skipsList tickets. Optional filters: sort order. API summary: List All Skips.list_all_ticket_auditsList tickets. Optional filters: page before or page after. Results are paginated. API summary: List All Ticket Audits.list_asset_type_fieldsList fields for a asset type. API summary: List Asset Fields.list_asset_typesList asset types.list_assignable_groupsList subscriptions. API summary: List Assignable Groups.list_assignable_membershipsList subscriptions. API summary: List Assignable Memberships.list_assignable_memberships_by_groupList subscriptions. API summary: List Assignable Memberships By Group.list_attribute_valuesList attribute values. API summary: Incremental Attributes Values Export.list_attribute_values_for_an_attributeList values for a attribute. API summary: List Attribute Values for an Attribute.list_attributesList attributes. API summary: Incremental Attributes Export.list_audits_for_a_ticketSearch tickets for a ticket by sort, include boundary indicators, include item cursors, filter events or sort order. Use this to find existing tickets before creating a new ticket. Results are paginated. API summary: List Audits for a Ticket.list_automationsList automations. Optional filters: sort or active. Results are paginated.list_available_agentsList available agents. Optional filters: sort, include boundary indicators or include item cursors. Results are paginated.list_availablesList availables. Optional filters: subdomain. API summary: Verify Subdomain Availability.list_bookmarksList bookmarks.list_brand_agentsList brand agents. Optional filters: sort. Results are paginated. API summary: List Brand Agent Memberships.list_brand_check_host_mappingsList check host mappings for a brand. API summary: Check Host Mapping Validity for an Existing Brand.list_brandsList brands. Optional filters: sort, assignable from or include deleted. Results are paginated.list_categoriesList categories. API summary: List Macro Categories.list_ccd_requestsList tickets. Optional filters: sort by or sort order. API summary: List CCD Requests.list_check_host_mappingsList check host mappings. Optional filters: host mapping or subdomain. API summary: Check Host Mapping Validity.list_collaborators_for_a_ticketList tickets for a ticket. API summary: List Collaborators for a Ticket.list_compactsList compacts. API summary: List Views - Compact.list_companiesList companies. Optional filters: start time. Results are paginated. API summary: Incremental Organization Export.list_companies_organization_relatedList companies for a company. API summary: Show Organization's Related Information.list_company_requestsList requests for a company. Optional filters: sort by or sort order. API summary: List Organization Requests.list_company_subscriptionsList subscriptions for a company. API summary: List Organization Memberships by Organization.list_company_tagsList tags for a company. API summary: List Organization Tags.list_company_usersList users for a company. Optional filters: role, role 2, permission set, external id, sort by or sort order. Results are paginated. API summary: List Organization Users.list_conversation_log_for_ticketList messages for a ticket. Optional filters: sort. Results are paginated. API summary: List Conversation log for Ticket.list_conversation_ticketsList tickets for a conversation. API summary: Show Ticket by Messaging Conversation ID.list_countries_jsonsList countries jsons. API summary: List Countries and Calling Codes.list_current_user_s_clientsList customers. API summary: List Current User's Clients.list_currentsList currents. API summary: Show Current Locale.list_currents_show_current_tokenList currents. API summary: Show Current Token.list_custom_object_access_rulesList access rules for a custom object.list_custom_object_fieldsList fields for a custom object. Optional filters: include standard fields. API summary: List Custom Object Fields.list_custom_object_permission_policiesList permission policies for a custom object.list_custom_object_triggersList triggers for a custom object. Optional filters: active, sort by or sort order. API summary: List Object Triggers.list_custom_objectsList custom objects. Optional filters: include ui path.list_custom_rolesList custom roles.list_custom_statusesList custom statuses. Optional filters: status categories, active or default. API summary: List Custom Ticket Statuses.list_customersList customers. Optional filters: sort. Results are paginated. API summary: List Clients.list_customers_global_o_auth_clients_token_summaryList customers. Optional filters: global client id or include expired. API summary: Show Token summary for Global OAuth Clients.list_defaultsList defaults. API summary: Show Default Group.list_definitionsList definitions. API summary: List Access Rule Definitions.list_deleted_usersList users. Optional filters: sort. Results are paginated. API summary: List Deleted Users.list_deletion_schedulesList deletion schedules.list_detect_best_localesList detect best locales. API summary: Detect Best Language for User.list_end_user_usersList users for a end user. Optional filters: type. API summary: List End User Identities.list_field_limitsList field limits. API summary: Custom Object Fields Limit.list_fieldsList fields. Results are paginated.list_followers_for_a_ticketList tickets for a ticket. API summary: List Followers for a Ticket.list_global_oauth_clientsList customers. Optional filters: sort. Results are paginated. API summary: List Global OAuth Clients.list_group_subscriptionsList subscriptions for a group. API summary: List Memberships By Group.list_group_usersList users for a group. Optional filters: role, role 2, permission set or external id. API summary: List Users By Group.list_groupsList agent groups (teams) that tickets can be assigned to.list_identitiesList users for a user. Optional filters: type, sort, include boundary indicators or include item cursors. Results are paginated. API summary: List Identities.list_incremental_samplesList samples for a incremental. Optional filters: start time. API summary: Incremental Sample Export.list_instance_valuesList instance values. API summary: Incremental Instance Values Export.list_jsonsList jsons. API summary: Show Country.list_limitsList limits. API summary: Show Ticket Trigger Limits.list_localesList locales.list_macro_action_definitionsList definitions. API summary: List Macro Action Definitions.list_macro_documentsList documents for a macro. API summary: List Macro Attachments.list_macro_groupsList groups. Results are paginated. API summary: List Macro Groups.list_macro_ticketsList tickets for a macro. Optional filters: normalize comment. API summary: Show Changes to Ticket.list_macrosList macros (canned responses and actions) available to the current agent.list_membershipsList subscriptions. Optional filters: sort. Results are paginated. API summary: List Memberships.list_monitored_twitter_handlesList monitored twitter handles. API summary: List Monitored X Handles.list_most_usedsList most useds. API summary: List Most Used Macros.list_newsList news. Optional filters: macro id or ticket id. API summary: Show Macro Replica.list_object_limitsList object limits. API summary: Custom Objects Limit.list_object_trigger_action_and_condition_definitionsList definitions. API summary: List Object Trigger Action and Condition Definitions.list_opensList opens. Optional filters: sort by or sort order. API summary: List Open Requests.list_organization_fieldsList companies. Optional filters: resolve dc. Results are paginated. API summary: List Organization Fields.list_organization_memberships_by_userList subscriptions for a user. API summary: List Organization Memberships by User.list_organization_mergesList companies for a company. API summary: List Organization Merges.list_organization_subscriptionsList subscriptions. API summary: List Organization Subscriptions.list_organization_ticketsList the tickets belonging to an organization, by organization_id.list_organizationsList all organizations (customer companies) in the account.list_password_requirementsList users. API summary: List password requirements.list_policiesList policies. API summary: List Group SLA Policies.list_policy_metricsList policy metrics. API summary: List Ticket Group SLA Policy Metrics.list_product_variantsList variants for a product. Optional filters: sort. Results are paginated.list_productsList products. Optional filters: sort. Results are paginated. API summary: List Items.list_projectsList projects. Results are paginated. API summary: List Job Statuses.list_publicsList publics. API summary: List Available Public Locales.list_queue_definitionsList definitions. API summary: List Queue Definitions.list_queuesList queues.list_recent_ticketsList tickets. API summary: List Recent Tickets.list_record_documentsList documents for a record. API summary: List Custom Object Record Attachments.list_record_limitsList record limits. API summary: Custom Object Records Limit.list_remote_authenticationsList remote authentications. Optional filters: brand id.list_renewsList renews. API summary: Renew the current session.list_request_messagesList messages for a request. Optional filters: since or role. API summary: Listing Comments.list_requestsList requests. Optional filters: sort by or sort order. Results are paginated.list_resource_collectionsList categories. Results are paginated. API summary: List Resource Collections.list_routing_attribute_definitionsList definitions. API summary: List Routing Attribute Definitions.list_satisfaction_ratingsList customer satisfaction (CSAT) ratings with score and comment. Filter by score and a start_time/end_time range.list_satisfaction_reasonsList satisfaction reasons. API summary: List Reasons for Satisfaction Rating.list_security_settingsList security settings. Optional filters: brand id. API summary: Show Security Settings.list_sharing_agreementsList sharing agreements.list_sla_policiesList policies. API summary: List SLA Policies.list_solvedsList solveds. Optional filters: sort by or sort order. API summary: List Solved Requests.list_statusesList statuses. API summary: List Asset Statuses.list_subscriptionsList subscriptions. Optional filters: sort. Results are paginated. API summary: List Memberships.list_subscriptions_by_organizationList subscriptions for a company. API summary: List Subscriptions By Organization.list_support_addressesList addresses. Optional filters: sort. Results are paginated. API summary: List Support Addresses.list_suspended_ticketsList tickets. Optional filters: sort by or sort order. Results are paginated. API summary: List Suspended Tickets.list_tagsList the most used tags in the account with their counts.list_target_failuresList target failures.list_targetsList targets.list_task_list_templatesList tasks. API summary: List Task List Templates.list_task_productsList products for a task. API summary: List Task Items.list_tasksList tasks. Optional filters: since or sort. Results are paginated. API summary: List Activities.list_ticket_commentsList all comments on a ticket by ticket_id, oldest first, including public replies and internal notes. Use it to read the whole conversation.list_ticket_content_pinsList ticket content pins. Optional filters: ticket id.list_ticket_fieldsList ticket fields, including custom fields with their IDs and allowed values. Use it before setting custom_fields on a ticket.list_ticket_form_statuses_of_a_ticket_formList tickets for a ticket. API summary: List Ticket Form Statuses of a Ticket Form.list_ticket_formsList tickets. Optional filters: active, end user visible, fallback to default, form type, associated to brand or sort. Results are paginated. API summary: List Ticket Forms.list_ticket_incidentsList tickets for a ticket. API summary: List Ticket Incidents.list_ticket_instance_valuesList instance values for a ticket. API summary: List Ticket Attribute Values.list_ticket_metric_eventsList tickets. Optional filters: start time, include changes or exclude deleted. API summary: List Ticket Metric Events.list_ticket_metric_events_by_ticketList metric events for a ticket. API summary: List Ticket Metric Events by Ticket.list_ticket_metricsList tickets. Optional filters: sort. Results are paginated. API summary: List Ticket Metrics.list_ticket_optionsList options for a ticket. API summary: List Ticket Field Options.list_ticket_problemsList tickets. Optional filters: sort, include boundary indicators or include item cursors. Results are paginated. API summary: List Ticket Problems.list_ticket_skips_by_ticketList tickets for a ticket. Optional filters: sort order. API summary: List Ticket Skips By Ticket.list_ticket_sla_policy_metricsList policy metrics. API summary: List Ticket SLA Policy Metrics.list_ticket_statusesList statuses for a ticket. Optional filters: ids. API summary: List Ticket statuses.list_ticket_tagsList tags for a ticket. API summary: List Resource Tags.list_ticket_tasksList tasks for a ticket. API summary: Show Task Lists for Ticket.list_ticket_trigger_action_and_condition_definitionsList definitions. API summary: List Ticket Trigger Action and Condition Definitions.list_ticket_trigger_categoriesList categories. Optional filters: sort. Results are paginated. API summary: List Ticket Trigger Categories.list_ticketsList tickets in the account, newest first by default. Use search for filtering by status, assignee or requester.list_tickets_2List tickets. Optional filters: sort by, sort order or support type scope. Results are paginated. API summary: List Deleted Tickets.list_tickets_fulfilled_by_a_userList tickets. Optional filters: ticket ids. API summary: List Tickets Fulfilled by a User.list_tickets_incremental_ticket_eventsList tickets. Optional filters: start time or support type scope. API summary: Incremental Ticket Event Export.list_tickets_incremental_ticket_export_timeList tickets. Optional filters: start time or support type scope. API summary: Incremental Ticket Export, Time Based.list_tickets_show_ticket_metrics_by_ticketList tickets for a ticket. API summary: Show Ticket Metrics By Ticket.list_tickets_ticket_related_informationList tickets for a ticket. API summary: Ticket Related Information.list_tokensList tokens. Optional filters: client id, global client id, all or sort. Results are paginated.list_trigger_revisionsList revisions for a trigger. API summary: List Ticket Trigger Revisions.list_triggersList triggers. Optional filters: active, sort, sort by, sort order or category id. Results are paginated. API summary: List Ticket Triggers.list_user_assigned_ticketsList tickets. API summary: List User Assigned Tickets.list_user_brand_agentsList brand agents for a user. API summary: List Brand Agent Memberships By User.list_user_ccd_ticketsList tickets. API summary: List User CCD Tickets.list_user_companiesList companies for a user. Optional filters: sort, include boundary indicators or include item cursors. Results are paginated. API summary: List User Organizations.list_user_compliance_deletion_statusesList compliance deletion statuses for a user. Optional filters: application. API summary: Show Compliance Deletion Statuses.list_user_fieldsList users. Optional filters: resolve dc. Results are paginated. API summary: List User Fields.list_user_followed_ticketsList tickets. Optional filters: sort by, sort order or exclude archived. Results are paginated. API summary: List User Followed Tickets.list_user_groupsList groups for a user. Optional filters: exclude deleted, sort, include boundary indicators or include item cursors. Results are paginated. API summary: List User Groups.list_user_optionsList options for a user. API summary: List User Field Options.list_user_requestsList requests for a user. Optional filters: sort by or sort order. API summary: List User Requests.list_user_s_organization_subscriptionsList subscriptions for a user. API summary: List User's Organization Subscriptions.list_user_subscriptionsList subscriptions for a user. Results are paginated. API summary: List Group Memberships by User.list_user_suspensionsList suspensions for a user. API summary: Show a User's Suspension.list_user_tagsList tags for a user. API summary: List User Tags.list_user_ticketsList the tickets a user has requested, by user_id. Use it to see a customer's ticket history.list_user_tickets_2List tickets for a user. Optional filters: sort order. API summary: List Ticket Skips.list_usersList users. API summary: Show Settings.list_users_incremental_ticket_export_cursorList users. Optional filters: start time or support type scope. Results are paginated. API summary: Incremental Ticket Export, Cursor Based.list_users_incremental_user_export_cursorList users. Optional filters: start time. Results are paginated. API summary: Incremental User Export, Cursor Based.list_users_incremental_user_export_timeList users. Optional filters: start time. Results are paginated. API summary: Incremental User Export, Time Based.list_users_list_usersList users. Optional filters: role, role 2, permission set, external id, sort or include boundary indicators. Results are paginated.list_users_show_current_user_settingsList users. API summary: Show Current User Settings.list_users_show_user_relatedList users for a user. API summary: Show User Related Information.list_view_executesList executes for a view. Optional filters: sort by, sort order, exclude or group by. Results are paginated. API summary: Execute View.list_view_filter_definitionsList definitions. API summary: List View Filter Definitions.list_view_ticketsList the tickets currently in a view, by view_id. Use it to work through a queue such as unassigned tickets.list_viewsList the ticket views (saved filters like 'My unsolved tickets') available to the current user.list_views_by_idGet one view. API summary: List Views By ID.list_workspacesList workspaces.merge_end_usersVisible to othersMerge a user (user id). Has effects visible outside this system. API summary: Merge End Users.merge_tickets_into_target_ticketVisible to othersMerge a ticket (ticket id). Has effects visible outside this system. API summary: Merge Tickets into Target Ticket.preview_macro_on_ticketPreview what applying a macro would do to a ticket, by ticket_id and macro_id, without saving. Apply the result with update_ticket.restore_ticketChanges dataRestore a ticket (ticket id). API summary: Restore a Previously Deleted Ticket.restore_ticket_manyVisible to othersRestore a ticket. Has effects visible outside this system. API summary: Restore Previously Deleted Tickets in Bulk.retrieve_supported_filter_definition_itemsSearch definitions. Use this to find existing definitions before creating a new definition. API summary: Retrieve Supported Filter Definition Items.searchSearch tickets, users and organizations with Zendesk search syntax in query, e.g. 'type:ticket status:open requester:[email protected]'. This is the most flexible way to find tickets.search_approval_requestsSearch approval requests by filter status, filter assignee user id, filter assignee group id, before cursor or after cursor. Use this to find existing approval requests before creating a new approval request. API summary: List Approval Requests.search_assetsSearch assets by filter ids or filter external ids. Use this to find existing assets before creating a new asset. Results are paginated. API summary: List Assets.search_assets_filtered_search_itam_assetsChanges dataSearch assets by query, sort, page before, page after or page size. Use this to find existing assets before creating a new asset. API summary: Filtered Search of Assets.search_assets_searchSearch assets by query, sort, page before or page after. Use this to find existing assets before creating a new asset. Results are paginated.search_audit_logsSearch audit logs by filter source type, filter source id, filter actor id, filter ip address, filter created at or filter action. Use this to find existing audit logs before creating a new audit log. Results are paginated. API summary: List Audit Logs.search_automationsSearch automations by query, active, sort by or sort order. Use this to find existing automations before creating a new automation.search_custom_object_cursorsSearch cursors for a custom object by start time or filter exclude deleted. Use this to find existing cursors before creating a new cursor. Results are paginated. API summary: Incremental Custom Object Record Export, Cursor Based.search_custom_object_recordsSearch records for a custom object by filter ids, filter external ids, sort, page before or page after. Use this to find existing records before creating a new record. Results are paginated. API summary: List Custom Object Records.search_definitionsSearch definitions. Use this to find existing definitions before creating a new definition. API summary: Retrieve Supported Filter Definition Items.search_instance_valuesSearch instance values by filter agent ids, page before or page after. Use this to find existing instance values before creating a new instance value. Results are paginated. API summary: List Attribute Values for Many Agents.search_macrosSearch macros by access, active, category, group id, only viewable or sort by. Use this to find existing macros before creating a new macro.search_organizationsFind organizations by exact name or external_id.search_recordsSearch records by query, sort, page before or page after. Use this to find existing records before creating a new record. Results are paginated. API summary: Search Custom Object Records.search_records_searchChanges dataSearch records by query, sort, page before, page after or page size. Use this to find existing records before creating a new record. API summary: Filtered Search of Custom Object Records.search_requestsSearch requests by query. Use this to find existing requests before creating a new request.search_saved_searchesSearch saved searches. Use this to find existing saved searches before creating a new saved search. API summary: List Saved Searches.search_tagsSearch tags by name. Use this to find existing tags before creating a new tag.search_ticket_triggersSearch triggers by query, filter, active, sort, sort by or sort order. Use this to find existing triggers before creating a new trigger. API summary: Search Ticket Triggers.search_ticketsSearch tickets by ticket form id or filter. Use this to find existing tickets before creating a new ticket. API summary: List Ticket Form Statuses.search_triggersSearch triggers by query, filter, active, sort, sort by or sort order. Use this to find existing triggers before creating a new trigger. API summary: Search Object Triggers.search_usersFind users (customers or agents) by name or email with query, or by external_id.search_users_2Search users by name, page before, page after, field id, source or filter dynamic values. Use this to find existing users before creating a new user. Results are paginated. API summary: Autocomplete Custom Object Record Search.search_users_autocomplete_groupsSearch users by name. Use this to find existing users before creating a new user. API summary: Autocomplete Groups.search_users_autocomplete_organizationsSearch users by name, field id, source, include boundary indicators or include item cursors. Use this to find existing users before creating a new user. API summary: Autocomplete Organizations.search_users_autocomplete_ticketsSearch users by name, support type scope, field id or source. Use this to find existing users before creating a new user. API summary: Autocomplete Tickets.search_users_autocomplete_usersSearch users by name, phone, filter, field id, source or brand id. Use this to find existing users before creating a new user. Results are paginated. API summary: Autocomplete Users.search_viewsSearch views by query, access, active, group id, sort by or sort order. Use this to find existing views before creating a new view.send_account_settingsVisible to othersEmail a account. Has effects visible outside this system. API summary: Show Email Settings.send_messageVisible to othersEmail a message. Has effects visible outside this system. Results are paginated. API summary: List Email Notifications.send_ticket_ccsVisible to othersEmail a ticket (ticket id). Has effects visible outside this system. API summary: List Email CCs for a Ticket.set_membership_as_defaultVisible to othersUpdate an existing subscription identified by organization membership id. Has effects visible outside this system. API summary: Set Membership as Default.submit_addressVisible to othersVerify a address (support address id). Has effects visible outside this system. API summary: Verify Support Address Forwarding.submit_any_channel_tokenDeletesValidate a any channel. Destructive action; may require approval. API summary: Validate Token.submit_companyVisible to othersMerge a company (organization id). Has effects visible outside this system. API summary: Merge Organization With Another Organization.submit_previewVisible to othersCount a preview. Has effects visible outside this system. API summary: Preview Ticket Count.submit_ticketVisible to othersClone a ticket (ticket form id). Has effects visible outside this system. API summary: Clone an Already Existing Ticket Form.submit_ticket_mark_as_spamVisible to othersMark as spam a ticket (ticket id). Has effects visible outside this system. API summary: Mark Ticket as Spam and Suspend Requester.submit_ticket_mark_many_as_spamDeletesMark many as spam a ticket. Destructive action; may require approval. API summary: Bulk Mark Tickets as Spam.submit_triggerVisible to othersValidate a trigger. Has effects visible outside this system. API summary: Validate Ticket Trigger.submit_userVisible to othersVerify a user (user identity id). Has effects visible outside this system. API summary: Verify Identity.submit_viewVisible to othersPreview a view. Has effects visible outside this system. API summary: Preview Views.update_addressChanges dataUpdate an existing address identified by address id. Only the fields you pass are changed. API summary: Update Asset Location.update_assetChanges dataUpdate an existing asset identified by asset id. Only the fields you pass are changed. API summary: Update Asset.update_asset_typeChanges dataUpdate an existing asset type identified by asset type id. Only the fields you pass are changed. API summary: Update Asset Type.update_attributeChanges dataUpdate an existing attribute identified by attribute id. API summary: Update Attribute.update_attribute_valueChanges dataUpdate an existing value identified by attribute value id. Only the fields you pass are changed. API summary: Update Attribute Value.update_automationChanges dataUpdate an existing automation identified by automation id. API summary: Update Automation.update_automations_manyVisible to othersUpdate an existing automation. Has effects visible outside this system. API summary: Update Many Automations.update_brandChanges dataUpdate an existing brand identified by brand id. API summary: Update a Brand.update_bulk_recoversVisible to othersUpdate an existing bulk recover. Has effects visible outside this system. API summary: Bulk Recover Suspended Tickets.update_categoryChanges dataUpdate an existing category identified by category id. API summary: Update Resource Collection.update_companiesVisible to othersUpdate an existing company identified by organization id. Has effects visible outside this system. API summary: Set Organization as Default.update_companies_manyVisible to othersUpdate an existing company. Has effects visible outside this system. API summary: Update Many Organizations.update_companyChanges dataUpdate an existing company identified by company id. API summary: Update Organization Field.update_company_tagsVisible to othersUpdate an existing tag identified by organization id. Has effects visible outside this system. API summary: Add Organization Tags.update_custom_objectChanges dataUpdate an existing custom object identified by custom object key. Only the fields you pass are changed. API summary: Update Custom Object.update_custom_object_access_ruleChanges dataUpdate an existing access rule identified by access rule id. Only the fields you pass are changed. API summary: Update Access Rule.update_custom_object_fieldChanges dataUpdate an existing field identified by custom object field key or id. Only the fields you pass are changed. API summary: Update Custom Object Field.update_custom_object_permission_policyDeletesUpdate an existing permission policy identified by permission policy id. Only the fields you pass are changed. Destructive action; may require approval. API summary: Update Permission Policy.update_custom_object_recordChanges dataUpdate an existing record identified by custom object record id. Only the fields you pass are changed. API summary: Update Custom Object Record.update_custom_object_recordsVisible to othersUpdate an existing record identified by custom object key. Only the fields you pass are changed. Has effects visible outside this system. API summary: Create or Update Custom Object Record.update_custom_object_triggerChanges dataUpdate an existing trigger identified by trigger id. API summary: Update Object Trigger.update_custom_roleDeletesUpdate an existing custom role identified by custom role id. Destructive action; may require approval. API summary: Update Custom Role.update_custom_statusChanges dataUpdate an existing custom status identified by custom status id. API summary: Update Custom Ticket Status.update_custom_task_listChanges dataUpdate an existing task identified by task id. API summary: Update Custom Task List.update_customerChanges dataUpdate an existing customer identified by oauth client id. API summary: Update Client.update_customersVisible to othersUpdate an existing customer identified by oauth client id. Has effects visible outside this system. API summary: Generate Secret.update_defaultsVisible to othersUpdate an existing default. Has effects visible outside this system. API summary: Bulk Update Default Custom Ticket Status.update_deletion_scheduleChanges dataUpdate an existing deletion schedule identified by deletion schedule id. API summary: Update Deletion Schedule.update_documentChanges dataUpdate an existing document identified by document id. API summary: Update Attachment for Malware.update_documentsVisible to othersUpdate an existing document identified by attachment id. Has effects visible outside this system. API summary: Redact Comment Attachment.update_email_settingsDeletesEmail a account. Destructive action; may require approval. API summary: Update Email Settings.update_fieldChanges dataUpdate an existing field identified by field id. Only the fields you pass are changed. API summary: Update Field.update_groupChanges dataUpdate an existing group identified by group id. API summary: Update Group.update_identityChanges dataUpdate an existing user identified by user identity id. API summary: Update Identity.update_identity_request_verificationsVisible to othersUpdate an existing request verification identified by user identity id. Has effects visible outside this system. API summary: Request End User Verification.update_identity_usersVisible to othersUpdate an existing user identified by user identity id. Has effects visible outside this system. API summary: Make End User Identity Primary.update_macroChanges dataUpdate an existing macro identified by macro id. API summary: Update Macro.update_macros_manyVisible to othersUpdate an existing macro. Has effects visible outside this system. API summary: Update Many Macros.update_many_ticket_triggersVisible to othersUpdate an existing trigger. Has effects visible outside this system. API summary: Update Many Ticket Triggers.update_messageChanges dataUpdate an existing message identified by ticket id. API summary: Redact Chat Comment Attachment.update_message_make_privatesVisible to othersUpdate an existing make private identified by ticket comment id. Has effects visible outside this system. API summary: Make Comment Private.update_message_redact_chat_commentChanges dataUpdate an existing message identified by ticket id. API summary: Redact Chat Comment.update_messagesVisible to othersUpdate an existing message identified by ticket comment id. Has effects visible outside this system. API summary: Redact String in Comment.update_ordersVisible to othersUpdate an existing order. Only the fields you pass are changed. Has effects visible outside this system. API summary: Reorder Queues.update_organizationChanges dataUpdate an organization by organization_id, for example name, domain_names, notes or tags.update_policyChanges dataUpdate an existing policy identified by group sla policy id. API summary: Update Group SLA Policy.update_productChanges dataUpdate an existing product identified by dynamic content item id. API summary: Update Item.update_product_variantChanges dataUpdate an existing variant identified by dynamic content variant id. API summary: Update Variant.update_queueChanges dataUpdate an existing queue identified by queue id. API summary: Update Queue.update_record_documentChanges dataUpdate an existing document identified by document id. API summary: Update Custom Object Record Attachment for Malware.update_requestChanges dataUpdate an existing request identified by request id. API summary: Update Request.update_saved_searchChanges dataUpdate an existing saved search identified by saved search id. API summary: Update Saved Search.update_sharing_agreementChanges dataUpdate an existing sharing agreement identified by sharing agreement id. API summary: Update a Sharing Agreement.update_statusChanges dataUpdate an existing status identified by status id. Only the fields you pass are changed. API summary: Update Asset Status.update_subscriptionsVisible to othersUpdate an existing subscription identified by group membership id. Has effects visible outside this system. API summary: Set Membership as Default.update_support_addressChanges dataUpdate an existing address identified by support address id. API summary: Update Support Address.update_targetChanges dataUpdate an existing target identified by target id. API summary: Update Target.update_taskChanges dataUpdate an existing task identified by task id. API summary: Update Task List Template.update_task_productChanges dataUpdate an existing product identified by product id. API summary: Update Task Item.update_ticketChanges dataUpdate a ticket by ticket_id: change status, priority, assignee, group or tags, and/or add a comment. A comment with public=true is emailed to the requester as a reply; public=false adds an internal note.update_ticket_2Changes dataUpdate an existing ticket identified by ticket comment id. API summary: Redact Ticket Comment In Agent Workspace.update_ticket_fieldChanges dataUpdate an existing ticket identified by ticket id. API summary: Update Ticket Field.update_ticket_formChanges dataUpdate an existing ticket identified by ticket id. API summary: Update Ticket Form.update_ticket_form_status_by_idChanges dataUpdate an existing ticket identified by ticket id. API summary: Update Ticket Form Status By Id.update_ticket_make_privatesVisible to othersUpdate an existing make private identified by ticket audit id. Has effects visible outside this system. API summary: Change a Comment From Public To Private.update_ticket_tagsVisible to othersUpdate an existing tag identified by ticket id. Has effects visible outside this system. API summary: Add Tags.update_ticket_trigger_categoryChanges dataUpdate an existing category identified by category id. Only the fields you pass are changed. API summary: Update Ticket Trigger Category.update_ticketsVisible to othersUpdate an existing ticket identified by custom object key. Has effects visible outside this system. API summary: Reorder Custom Fields of an Object.update_tickets_manyVisible to othersUpdate an existing ticket. Has effects visible outside this system. API summary: Update Many Tickets.update_tickets_recover_suspended_ticketVisible to othersUpdate an existing ticket identified by suspended ticket id. Has effects visible outside this system. API summary: Recover Suspended Ticket.update_tickets_recover_suspended_ticketsVisible to othersUpdate an existing ticket. Has effects visible outside this system. API summary: Recover Multiple Suspended Tickets.update_tickets_update_ticket_form_statusesVisible to othersUpdate an existing ticket identified by ticket form id. Has effects visible outside this system. API summary: Bulk Update Ticket Form Statuses of a Ticket Form.update_triggerChanges dataUpdate an existing trigger identified by trigger id. API summary: Update Ticket Trigger.update_triggers_manyVisible to othersUpdate an existing trigger identified by custom object key. Has effects visible outside this system. API summary: Update Many Object Triggers.update_userChanges dataUpdate a user by user_id, for example name, email, phone, organization, notes or tags.update_user_2Changes dataUpdate an existing user identified by user id. API summary: Update User Field.update_user_passwordsMoves moneyUpdate an existing password identified by user id. Financial or irreversible action; may require approval. API summary: Change Your Password.update_user_suspensionsVisible to othersUpdate an existing suspension identified by user id. Has effects visible outside this system. API summary: Update a User's Suspension.update_user_tagsVisible to othersUpdate an existing tag identified by user id. Has effects visible outside this system. API summary: Add User Tags.update_usersVisible to othersUpdate an existing user. Has effects visible outside this system. API summary: Update Account Settings.update_users_manyVisible to othersUpdate an existing user. Has effects visible outside this system. API summary: Update Many Users.update_variants_manyVisible to othersUpdate an existing variant identified by dynamic content item id. Has effects visible outside this system. API summary: Update Many Variants.update_viewChanges dataUpdate an existing view identified by view id. API summary: Update View.update_views_manyVisible to othersUpdate an existing view. Has effects visible outside this system. API summary: Update Many Views.update_workspaceChanges dataUpdate an existing workspace identified by workspace id. API summary: Update Workspace.upload_documentChanges dataUpload a document. API summary: Upload Files.
Set up in three steps
- 1
Pick the app
Create a free HeyMyApps account and choose Zendesk from the app list.
- 2
Paste your key
Enter your Zendesk subdomain (the "acme" in acme.zendesk.com), your Zendesk email followed by /token, and an API token. Create the token in Admin Center under Apps and integrations → APIs → API tokens; you must be an admin, token access must be enabled, and the token is shown only once.
- 3
Add the link to your AI
You get a personal MCP link. Add it to Claude, ChatGPT or Cursor:
- Click your name, then Settings › Connectors › Add custom connector.
- Paste your link as the Remote MCP server URL.
- Switch it on from the + menu in a chat.
Questions
What can the AI do in Zendesk?
It can search and read tickets, comments, users, organizations, views, groups, macros, tags, ticket fields and satisfaction ratings. It can create tickets, users and organizations, update them, add tags and post public replies or internal notes. It can also preview a macro on a ticket before you apply it.
Does the AI see my Zendesk API key?
No. You paste your Zendesk API token into HeyMyApps once. It is encrypted at rest, never shown to the AI and never shown again after you save it. The AI only gets the results of the tools you have switched on.
Can I control what the AI is allowed to do?
Yes. You choose which tools are switched on, for example search and read only. Actions that reach customers, like a public reply through update_ticket, can require your approval before they run. Every tool call is logged.
Does it work with ChatGPT?
Yes. In ChatGPT, open Settings › Apps & Connectors › Advanced, turn on Developer mode and add your HeyMyApps link. Developer mode needs a paid ChatGPT plan: Plus, Pro, Business or Enterprise. The same link also works in Claude (Settings › Connectors › Add custom connector) and in Cursor.
What does it cost?
HeyMyApps has a free plan, and you do not need a credit card to start. Paid plans are billed per completed task. You connect your own Zendesk account, so anything Zendesk charges is between you and Zendesk.
Will customers get an email when the AI replies?
Only for public comments. When the AI adds a comment with public set to true, Zendesk emails it to the requester as a reply, and a public first comment on a new ticket may be emailed too. With public set to false, the comment is an internal note. Require approval for update_ticket and create_ticket if you want to review before anything is sent.
Let your AI work in Zendesk today.
Start free. Your key stays encrypted, and you decide what the AI may do.
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